Senior Manager, Billing Operations
Fastly
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California, Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $139,830 - $186,444 per year
Job Level
Senior
Tech Stack
ERP
About the role
- Lead end-to-end billing operations for a usage-based (consumption) model, including system-generated and manual invoice processes.
- Drive improvements in billing accuracy, timeliness, and scalability by identifying automation opportunities and implementing best practices.
- Collaborate with cross-functional teams (Sales, Deal Strategy, RevOps, IT, Engineering) to improve upstream data flow and integration with billing systems.
- Analyze and redesign current billing workflows and tools to reduce manual effort and enhance reliability.
- Partner closely with IT to align system capabilities with billing requirements and evolving business models.
- Document processes and ensure clear ownership across the integrated billing lifecycle.
- Maintain and enhance internal controls to ensure SOX compliance for billing operations.
- Prepare and support internal and external audits, ensuring documentation and control evidence are complete and accurate.
- Continuously monitor and improve control effectiveness in collaboration with internal audit and finance teams.
- Build strong relationships with Sales, Deal Strategy, RevOps, IT, Engineering stakeholders and serve as billing subject matter expert and problem solver.
- Lead and mentor a team of billing professionals, set performance expectations, and cultivate a culture of accountability and continuous improvement.
Requirements
- 10+ years of experience in billing, order-to-cash, or revenue operations in a fast-paced technology environment.
- 4+ years in a management role leading billing teams.
- Deep understanding of usage-based (consumption) billing and related systems and data flows.
- Strong knowledge of SOX 404 controls, audit preparation, and public company requirements.
- Proven ability to lead cross-functional initiatives and drive process improvements.
- Excellent communication, stakeholder management, and analytical skills.
- Experience with ERP and billing platforms (e.g., NetSuite, Salesforce, or similar).
- Availability during core business hours.
- CPA, MBA, or relevant finance/accounting certification (preferred).
- Familiarity with metering systems or usage data platforms (preferred).
Benefits
- We offer a comprehensive benefits package including medical, dental, and vision insurance.
- Family planning
- Mental health support along with Employee Assistance Program
- Insurance (Life, Disability, and Accident)
- Flexible Vacation policy
- Up to 18 days of accrued paid sick leave
- 401(k) (including company match)
- Employee Stock Purchase Program
- 11 paid local holidays
- 11 paid company wellness days
- Eligible to participate in Fastly’s equity and discretionary bonus programs
- Hybrid work model with flexibility to split time between office and home
- In-person new hire orientation in San Francisco
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billing operationsusage-based billingorder-to-cashrevenue operationsSOX 404 controlsaudit preparationprocess improvementsdata flow analysisworkflow redesignautomation opportunities
Soft skills
leadershipcommunicationstakeholder managementanalytical skillscollaborationproblem solvingmentoringaccountabilitycontinuous improvementrelationship building
Certifications
CPAMBAfinance certificationaccounting certification