Lead end-to-end billing operations for a usage-based (consumption) model, including system-generated and manual invoice processes.
Drive improvements in billing accuracy, timeliness, and scalability by identifying automation opportunities and implementing best practices.
Collaborate with cross-functional teams (Sales, Deal Strategy, RevOps, IT, Engineering) to improve upstream data flow and integration with billing systems.
Analyze and redesign current billing workflows and tools to reduce manual effort and enhance reliability.
Partner closely with IT to align system capabilities with billing requirements and evolving business models.
Document processes and ensure clear ownership across the integrated billing lifecycle.
Maintain and enhance internal controls to ensure SOX compliance for billing operations.
Prepare and support internal and external audits, ensuring documentation and control evidence are complete and accurate.
Continuously monitor and improve control effectiveness in collaboration with internal audit and finance teams.
Build strong relationships with Sales, Deal Strategy, RevOps, IT, Engineering stakeholders and serve as billing subject matter expert and problem solver.
Lead and mentor a team of billing professionals, set performance expectations, and cultivate a culture of accountability and continuous improvement.
Requirements
10+ years of experience in billing, order-to-cash, or revenue operations in a fast-paced technology environment.
4+ years in a management role leading billing teams.
Deep understanding of usage-based (consumption) billing and related systems and data flows.
Strong knowledge of SOX 404 controls, audit preparation, and public company requirements.
Proven ability to lead cross-functional initiatives and drive process improvements.
Excellent communication, stakeholder management, and analytical skills.
Experience with ERP and billing platforms (e.g., NetSuite, Salesforce, or similar).
Availability during core business hours.
CPA, MBA, or relevant finance/accounting certification (preferred).
Familiarity with metering systems or usage data platforms (preferred).
Benefits
We offer a comprehensive benefits package including medical, dental, and vision insurance.
Family planning
Mental health support along with Employee Assistance Program
Insurance (Life, Disability, and Accident)
Flexible Vacation policy
Up to 18 days of accrued paid sick leave
401(k) (including company match)
Employee Stock Purchase Program
11 paid local holidays
11 paid company wellness days
Eligible to participate in Fastly’s equity and discretionary bonus programs
Hybrid work model with flexibility to split time between office and home
In-person new hire orientation in San Francisco
ATS Keywords
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