Staff Engineer – Web Analytics and Infrastructure
intercom Inc,.
AWSCloudTerraform
Senior Director, Engineering
intercom Inc,.
full-time
Posted on:
Location Type: Hybrid
Location: Dublin • California • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
SFDC
About the role
- Leading multiple talented Engineering Managers and their teams across Monetisation, Growth, and Website platforms
- Coaching, mentoring, and influencing some of the most exceptional engineers and managers in the industry
- Driving operational excellence, quality, stability, and security across billing, quoting, seat management, paywalls, and order management systems
- Scaling our ability to serve enterprise customers with usage-based and flexible pricing models
- Partnering with Finance, Marketing, and Sales to build systems that support a meaningful ARR split between self-serve and sales-led motions
- Accelerating our speed to market with new pricing and packaging changes
- Owning the quality and performance of key self-serve flows - trial, checkout, purchase, and activation - to drive commercial outcomes
- Modernising and evolving our website engineering team and platform to power our brand, content publishing, CRO, SEO/AEO, and marketing performance efforts
- Building, scaling, and inspiring high-performing teams across distributed time zones (US West Coast, GMT, and beyond)
- Reinforcing and helping evolve our culture of high performance, collaboration, and innovation
Requirements
- 10+ years’ experience leading engineering teams at scale in high-growth SaaS environments
- A strong background in billing, pricing and packaging (PnP), quote-to-cash systems, and related reporting infrastructure
- Experience with self-serve growth systems including paywalls, checkout flows, and optimisation
- Experience with sales-led order management with Salesforce (SFDC)
- Proven track record of building, scaling, and leading high-performing engineering organisations across multiple geographies and time zones
- A history of partnering effectively with Product, Finance, Marketing, and Sales leadership to deliver strategic outcomes
- Strong technical judgment and organisational leadership, with the ability to balance stability, quality, and speed of execution
- Excellent people leadership skills - coaching, mentoring, and inspiring teams to deliver the best work of their careers
- Bonus: Experience modernising website engineering platforms for both brand and performance marketing impact
- Bonus: Organisational-level change agent with a track record of improving how teams work at scale
Benefits
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers
- Cycle-to-Work Scheme with secure bike storage
- MacBooks are our standard, but we also offer Windows for certain roles when needed
- Hybrid working policy; employees expected to be in the office at least three days per week
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billing systemspricing and packagingquote-to-cash systemsself-serve growth systemspaywallscheckout flowsSalesforcereporting infrastructurewebsite engineering platformsoptimisation
Soft skills
coachingmentoringinfluencingoperational excellenceleadershipcollaborationinnovationpeople leadershipstrategic outcomeschange agent
