Staff Engineer – Web Analytics and Infrastructure

intercom Inc,.

full-time

Posted on:

Location Type: Hybrid

Location: Dublin • 🇮🇪 Ireland

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Job Level

Lead

Tech Stack

AWSCloudTerraform

About the role

  • Lead the design, implementation, and ownership of backend systems that power Intercom.com and Fin.ai, including APIs, services, data pipelines, and telemetry infrastructure
  • Collaborate closely with data science, GTM analytics, and marketing ops teams to define requirements and ship tools that support channel attribution, performance tracking, A/B testing, and experimentation
  • Architect scalable solutions for event tracking and top-of-funnel analytics, ensuring data quality and consistency
  • Enable reporting across the marketing funnel
  • Improve A/B testing infrastructure, making it easy for teams to run experiments, track results, and iterate quickly
  • Partner with full stack engineers to integrate backend services into frontend experiences, ensuring reliability, observability, and performance
  • Improve infrastructure using Terraform, AWS, and CI/CD pipelines, focusing on developer productivity, testability, and system health
  • Contribute to strategic technical direction for Team Web — identifying opportunities to improve code quality, reduce tech debt, and scale systems
  • Coach and mentor other engineers — sharing best practices around service architecture, observability, and data engineering.

Requirements

  • 10+ years of software engineering experience, with a strong emphasis on analytics and infrastructure work
  • Proven ability to design, build, and maintain scalable APIs, services, and data systems in a production environment
  • Familiarity with data pipeline technologies, streaming/batch processing, and event instrumentation best practices
  • Strong grasp of CI/CD, observability, and system reliability practices in web-scale environments
  • Experience with Vercel, cloud infrastructure (AWS), and Infrastructure as Code (e.g., Terraform)
  • Comfortable with frontend architecture and tooling and navigating frontend codebases
  • Excellent collaboration and communication skills
  • Mentorship mindset and experience coaching and leveling up engineers
  • Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
Benefits
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work
  • Pension scheme & match up to 4%
  • Life assurance and comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers
  • Cycle-to-Work Scheme with secure bike storage
  • MacBooks are our standard, but we also offer Windows for certain roles when needed.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
backend systemsAPIsdata pipelinesevent trackingA/B testingscalable solutionsdata qualityCI/CDobservabilitydata engineering
Soft skills
collaborationcommunicationmentorshipcoachingleadership
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Engineering