Intercare Holdings Insurance Services

Claims Specialist

• Manage claim files effectively to conclusion
• Perform a three-point contact on all new losses within 24 hours
• Document ongoing case facts and relevant information accurately
• Maintain an up-to-date plan of action for assigned indemnity claims
• Collaborate with the medical case manager to maximize early return to work potential
• Initiate referrals for suspected fraud cases
• Pursue subrogation from culpable third parties
• Review and approve vocational rehabilitation plans
• Establish and monitor monetary case reserves
• Review medical bills for appropriateness
• Maintain a courteous and professional image for the company
• Respond to inquiries within specified timeframes
• Manage litigation process and handle additional duties as assigned

Workers Compensation Claims Adjuster, III

• Responsible for effectively managing to conclusion an assigned inventory of claim files
• Perform a three-point contact on all new losses within 24 hours of receipt of the claim
• Document ongoing case facts and relevant information necessary for establishing compensability
• Form a partnership with the medical case manager to maximize early return to work potential
• Initiate the referral to the SIU of cases with suspected fraud
• Review and approve all vocational rehabilitation plans
• Establish, monitor, and adjust monetary case reserves when warranted
• Respond to telephone messages and inquiries within 24 hours and to written inquiries within one week

Temporary Workers Compensation Claims Adjuster III

Director

• Develop, execute, and continuously optimize a comprehensive total rewards strategy aligned with business objectives and workforce needs
• Personally lead the design, implementation, and administration of compensation programs, including salary structures, incentive plans, job architecture, and equity-based rewards
• Conduct hands-on market pricing, benchmarking, and pay equity analyses to ensure competitiveness and internal alignment
• Partner with HR Business Partners and leaders as a consultative, internal client-facing advisor, providing clear, data-backed guidance on offers, promotions, adjustments, and retention strategies
• Analyze, design, implement, and administer competitive benefits programs and policies
• Manage the full benefits portfolio, including medical, dental, vision, HSA/FSA, life and disability insurance, retirement plans, wellness programs, paid time off, tuition reimbursement, employee referral programs, and leave policies
• Own end-to-end benefits operations, including employee communications, policy interpretation, vendor management, carrier relationships, billing, and issue resolution
• Serve as a primary escalation point for complex or sensitive employee situations, responding with empathy, clarity, and a strong service mindset
• Prepare and manage the annual benefits budget; track and forecast spend, reconcile invoices, and analyze cost drivers in partnership with Finance
• Review monthly plan performance and utilization reports; analyze trends and cost impact to recommend plan design or vendor changes that improve value while maintaining a positive employee experience
• Administer the 401(k) program, including funding, vendor coordination, participant communications, and oversight of nondiscrimination testing and annual audits
• Ensure compliance with all applicable federal, state, and local regulations (ERISA, ACA, FLSA, etc.) while balancing compliance with employee understanding and experience
• Oversee leaves administration (FMLA, STD, LTD, WC), ensuring compliance with company policy and applicable laws and supporting employees through complex or life-impacting situations
• Build and maintain advanced Excel models, dashboards, and analyses to support compensation decisions, benefits strategy, budgeting, and workforce planning
• Analyze compensation and benefits trends, utilization, and cost impact; translate complex data into clear, actionable insights for leadership and internal stakeholders
• Support annual compensation cycles (merit, bonus, market adjustments) through detailed modeling, scenario analysis, and execution
• Ensure accuracy, consistency, and integrity of compensation and benefits data
• Lead and develop total rewards team members while remaining directly involved in key deliverables
• Set a high standard for internal customer service, responsiveness, and professionalism across the Total Rewards function
• Drive continuous improvement across programs, processes, and communications using data, feedback, and employee experience insights
• Support mergers, acquisitions, and organizational changes through compensation and benefits analysis, integration planning, and cost modeling
• Serve as a subject matter expert and trusted partner across HR and the business
• Other duties as assigned

Director of Total Rewards

• Manage an assigned inventory of claim files, including complex cases
• Perform three-point contact on all new losses within 24 hours
• Document ongoing case facts and relevant information
• Ensure all assigned indemnity claims have an up-to-date plan of action
• Form partnership with medical case manager for early return to work
• Initiate referrals to SIU for suspected fraud
• Aggressively pursue subrogation from culpable third parties
• Review and approve all vocational rehabilitation plans
• Establish, monitor, and adjust monetary case reserves when warranted
• Review medical bills for appropriateness before referral for payment
• Exhibit courteous attitude and project a professional image

Workers Compensation Claims Adjuster – Senior

• Perform a three-point contact on all new losses within 24 hours of receipt
• Thoroughly and accurately document ongoing case facts and relevant information
• Assure that all assigned indemnity claims have an up to date plan of action outlining activities
• Form a partnership with the medical case manager to maximize early return to work potential
• Initiate the referral to the SIU of cases with suspected fraud
• Aggressively pursue subrogation from culpable third parties
• Assure that the claim file is handled in accordance with applicable statutes and guidelines
• Review and approve all vocational rehabilitation plans
• Establish, monitor, and adjust monetary case reserves when warranted
• Review all medical bills for appropriateness prior to referral for payment
• Maintain a courteous and professional image on behalf of the company
• Respond to inquiries within specified times

Workers Compensation Claims Adjuster – III

• Under close supervision, analyzes insurance claims to determine extent of insurance carrier's liability and settles claims with claimants in accordance with policy provisions
• Three-point contact, initial investigation, initial benefit determination
• Ability to identify and address questionable (AOE/COE) claims
• Establish and monitor reserves at periodic intervals
• Prepare claims status report to carriers at 90-day intervals
• Ability to manage and direct medical care, including strategies to maintain medical control and objection when appropriate
• Identify and rate permanent disability
• Vocational Rehabilitation file management
• Negotiate and finalize claim settlements as well as lien settlements
• Identify and manage subrogation issues on workers’ compensation claims
• Work independently and in a fast paced environment.

Temp Workers Compensation Claims Adjuster I

• Reports directly to the unit Claims Supervisor.
• Responsible for effectively managing to conclusion an assigned inventory of claim files that may include cases of extreme complexity or with unique or unusual issues.
• Perform a three-point contact on all new losses within 24 hours of receipt of the claim to include the claimant, employer, and treating physician to document relevant facts surrounding the incident.
• Document ongoing case facts and relevant information necessary for establishing compensability, disability payments, and what is being done to move the case toward closure.
• Assure that all assigned indemnity claims have an up to date plan of action.
• Form a partnership with the medical case manager to maximize early return to work potential thereby reducing the need for extended disability payments.
• Initiate the referral to the SIU of cases with suspected fraud.
• Review and approve all vocational rehabilitation plans.
• Exhibit a courteous and helpful attitude and project a professional image on behalf of the company.

Support Engineer

• Provide white glove, high-touch technical support to end users across all levels of the organization, ensuring prompt and professional resolution of issues.
• Manage the complete employee technology lifecycle including onboarding, role changes, equipment refreshes, and offboarding.
• Administer and support Active Directory, Entra ID, Microsoft 365, Windows 365, Intune, Autopilot, and other business critical applications.
• Support and troubleshoot Windows and Mac endpoints, ensuring optimal performance and security compliance.
• Manage and maintain copy/print hardware and solutions across office locations.
• Oversee IT Asset Management (ITAM) including inventory tracking, deployment, and disposal of hardware and software assets.
• Document support procedures, knowledge base articles, and asset records to ensure consistency and knowledge sharing.
• Assist IT engineering with various infrastructure projects, migrations, and new technology deployments.
• Identify opportunities to improve support processes and enhance the employee technology experience.
• Provide support for office openings, relocations, and special events requiring on-site technical assistance.

IT Support Engineer

Operations

• Lead, mentor, and develop a team of three IT Support Engineers, fostering a culture of continuous improvement and client-first service
• Set clear expectations, conduct regular one-on-ones, and provide ongoing coaching to elevate team performance
• Manage team workload distribution, coverage schedules, and capacity planning
• Create development plans and growth opportunities for team members
• Regularly meet with department leaders to define areas of improvement in the support realm
• Meet weekly with the VP of IT Infrastructure and Security to review KPI’s and set quarterly planning goals for the team
• Define, track, and report on support KPIs including ticket volume, resolution time, first-contact resolution rate, customer satisfaction, and SLA compliance
• Analyze support metrics to identify trends, bottlenecks, and opportunities for improvement
• Provide regular reporting to IT leadership on team performance, operational health, and strategic initiatives
• Establish and maintain dashboards for real-time visibility into support operations utilizing our ITSM platform
• Continuously evaluate and optimize support, ITAM, and employee onboarding/offboarding processes to drive efficiency
• Stay current on AI trends and tools and identify opportunities to enhance team productivity
• Implement AI-powered solutions to enable self-service, automate routine tasks
• Provide white glove, high-touch technical support to end users, serving as an escalation point for complex issues
• Administer and support Active Directory, Entra ID, Microsoft 365, Windows 365, Intune, and Autopilot environments
• Support and troubleshoot Windows and Mac endpoints, ensuring optimal performance and security compliance
• Manage IT Asset Management (ITAM) including procurement, inventory tracking, deployment, and disposal
• Manage the complete employee technology lifecycle including onboarding, role changes, and offboarding

IT Operations Manager

• Reports directly to the unit Claims Supervisor.
• Responsible for effectively managing to conclusion an assigned inventory of claim files.
• Perform a three-point contact on all new losses within 24 hours of receipt of the claim.
• Document relevant facts surrounding the incident itself as well as disability and treatment status.
• Gather evidence regarding ongoing case facts and relevant information necessary for establishing compensability.
• Form a partnership with the medical case manager to maximize early return to work potential.
• Initiate the referral to the SIU of cases with suspected fraud.
• Review and approve all vocational rehabilitation plans.
• Establish, monitor, and adjust monetary case reserves when warranted.

Claims Adjuster II

• Conduct an initial investigation of the claim.
• Verify and enter data into the claims systems.
• Research and gather evidence.
• Obtain, review, and evaluate records, police, medical, etc.
• Correspond with or interview medical specialists, agents, witnesses, or claimants for accuracy and consistency with the claim as reported.
• Investigate, analyze, and determine the extent of the insurance provider's liability concerning personal, casualty, or property loss or damages, and attempt to settle with claimants.
• Comply with accepted guidelines regarding reserving practice and authority levels while properly setting the reserve and adjusting as appropriate.
• Examine, process, calculate, and pay claims ensuring filings, documentation, and reports, etc.
• Prepare timely reports for clients.

General Liability and Auto Claims Processor

• Investigate, analyze, and determine the extent of insurance provider's liability concerning personal, casualty, or property loss or damages.
• Attempt to effect settlement with claimants.
• Correspond with or interview medical specialists, agents, witnesses, or claimants to compile information.
• Calculate benefit payments and approve payment of claims within a certain monetary limit.
• Investigate claims: Assess and estimate vehicle damage.
• Assist with business or managerial research. Compile information through interviews.
• Evaluate customer records. Examine evidence to determine if it will support claims.
• Follow contract, property, or insurance laws.
• Follow rules of evidence procedures in legal setting. Gather physical evidence.
• Inspect property to determine damages. Research property records. Search legal records.
• Maintain all cases on an active diary on the SIMS and/or Renaissance system.
• Prepare timely reports to clients. Comply with all reporting requirements/steps set out in the GHC Procedure Manual. Comply with regulatory requirements.
• Collect evidence to support contested claims in court. Keep clients advised.

Workers Compensation Claims Adjuster, III

Temporary Workers Compensation Claims Adjuster III

Director of Total Rewards

Workers Compensation Claims Adjuster – Senior

Workers Compensation Claims Adjuster – III

Temp Workers Compensation Claims Adjuster I

Workers Compensation Claims Adjuster, III

IT Support Engineer

IT Operations Manager

Claims Adjuster II

General Liability and Auto Claims Processor

General Liability and Auto Claims Adjuster III