Utilization Review Supervisor

Intercare Holdings Insurance Services

Utilization Review Supervisor overseeing a team of UR Nurses and Medical Management Coordinators at AvonRisk. Leading compliance and operational excellence in a fully remote role.

Posted 7/3/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Plans, assigns, and directs the work of the Utilization Review team for all InterMed offices, including day-to-day operational oversight.
Determines appropriate caseloads that allow for timeliness of requests and productivity that meets expectations.
Provides ongoing advice, mentoring, coaching, counseling, and performance feedback to assigned staff.
Completes performance reviews for all personnel within the assigned unit in a timely manner.
Deals quickly and decisively with personnel issues as they arise; keeps the supervisor informed on the need for, or progress of, corrective action.
Authorizes time-off requests to ensure coverage necessary to maintain service guidelines.
Performs weekly audits of more than 10% of reviews per UR Nurse to validate accuracy and completeness of the utilization review process, and conducts comparable periodic audits of Medical Management Coordinator work product.
Serves as InterMed's compliance officer, ensuring compliance with state and URAC regulations.
Participates as an active member of InterMed's Quality Management Program Committee, including quarterly meetings to discuss program improvements, measurements, assessments, and compliance.
Maintains awareness of potential compromise to a patient's safety on each review and refers concerns to the proper authority.
Requires comprehensive knowledge of Utilization Review guidelines in the California Labor Code and other states as needed.
Works with the Medical Director to ensure compliance with Utilization Review guidelines.
Oversees training of new staff on computer systems and on UR policies and procedures.
Provides training for Intercare claims team at various locations to ensure timely and accurate workflow.
Exhibits a knowledgeable and helpful attitude and projects a professional image on behalf of InterMed and Intercare.
Fosters teamwork and cooperation between UR staff and other departments at InterMed, Intercare, and client organizations.
Notifies the supervisor of potential client issues and works toward resolution.
Assists with the implementation of new accounts, with input from account management, and supports staff compliance with client service instructions.
Works effectively with peers across departments, demonstrating professionalism, respect, and a team-oriented approach.
Uses plain language to communicate, in writing and verbally, with injured workers, claims examiners, and clients.
Maintains production performance and savings reports for management review.
Leverages AI and office productivity tools to support project management and reporting workflows.
Handles other duties and tasks as assigned by leadership.

Requirements

What you’ll need

Minimum of three years of clinical experience.
Minimum of three years of leadership or supervisory experience.
Minimum of one year of California Workers' Compensation Utilization Review experience, including working knowledge of the California Workers' Compensation Labor Code and regulations, and other states as needed.
Progressive technical experience demonstrating sound judgment and discretion, with the ability to provide guidance on complex cases.
Current, unrestricted RN or LVN license in the state in which the employee resides.

Benefits

Comp & perks

Comprehensive medical, dental, and vision benefits
Company contributions to HSA and FSA plans
Employer-paid life and disability insurance
401(k) with company match
Paid time off (PTO) and company-paid holidays
Learning and development opportunities that support real career advancement
Employee assistance resources and a supportive culture that values balance and wellbeing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Utilization Review GuidelinesClinical ExperiencePerformance ReviewsAuditing SkillsCompliance Management

Soft Skills

MentoringCoachingTeamworkCommunicationProblem-Solving

Certifications

Current RN or LVN License