IntellaTriage

Compliance

• ***About this role:***
• The Nurse Licensure & Compliance Coordinator is the first operational advocate a nurse encounters when joining our workforce. Every interaction — from an initial licensure inquiry to onboarding system access — is an opportunity to reduce friction, build trust, and demonstrate that we take the professional and personal investment our nurses make as seriously as they do.
• This role sits at the intersection of compliance rigor and relationship stewardship. You will manage multi-state license verification, credentialing timelines, and regulatory adherence — all while keeping the nurse experience at the center of every decision.
• ***What you'll do: ***
• **Licensure & Credentialing**
• - Verify, track, and maintain active nurse licensure across all applicable states using primary-source verification methods and internal tracking systems.
• - Manage license renewal calendars with advance notice workflows — ensuring nurses are notified 90, 60, and 30 days prior to expiration.
• - Coordinate multi-state compact (NLC) status determinations and advise nurses on compact eligibility with empathy and clarity.
• - Facilitate expedited licensure requests when patient care timelines demand it, owning escalation to licensing boards on the nurse's behalf.
• - Monitor ongoing compliance requirements — continuing education, background checks, health screenings, required certifications — and proactively alert nurses to action items.
• - Conduct periodic audits of active nurse records to identify and remediate compliance gaps before they become deployment barriers.
• - Maintain working knowledge of state-specific practice acts and licensing board policies across the nurse deployment footprint.
• - Generate and distribute regular compliance status reports to workforce operations leadership.
• **Nurse Communication & Experience**
• - Serve as the primary point of contact for nurse licensure and compliance inquiries — delivering timely, plain-language responses across phone, email, and messaging channels.
• - Proactively reach out to nurses when documentation is missing, a license is approaching expiration, or a compliance hold may affect scheduling.
• - Advocate internally on behalf of nurses experiencing processing delays, system access issues, or credentialing bottlenecks.
• - Gather and relay nurse feedback on credentialing and access processes to drive continuous improvement.