Integrity Marketing Group LLC

Account Manager

• Develop and implement effective sales strategies to sell and service property and casualty insurance policies
• Network and build relationships with potential clients
• Understand the individual needs of the clients and recommend suitable insurance policies
• Complete all necessary paperwork related to insurance policies
• Stay up to date with changes in insurance products, compliance and regulations
• Work towards achieving sales targets and objectives
• Maintain records of insurance policies sold and prospective clients
• Address and resolve clients’ complaints and queries promptly and professionally

Property & Casualty Account Manager

Analyst

• Responsible for utilizing carrier applications and internal systems to administer the full commission process from receiving initial reports through the coordination with Accounting Manager for dispensing payments.
• Ensures timely and accurate payments to insurance agents.
• Resolves escalated commission issues in conjunction with the broker services commission team.
• Downloads, receives, formats, imports, and verifies commission reports.
• Uploads reports to the Ritter Agent Payment system.
• Verifies accuracy of internal systems.
• Coordinates payment processing with the Accounting Manager.
• Provides formatted reports per accounting requirements.
• Perform manual calculations for quarterly allowances.
• Review agent’s debt and include in the debt collection process when necessary.
• Work with the RAP developer to provide testing and feedback in system releases.
• Provides customer service to agents via phone, email, and in person as necessary.
• Creates Service Requests (SRs) as needed to track and handle agent issues.
• Provides full circle customer service to verify agent issues are properly and thoroughly addressed.
• Assumes responsibility for various cross-training assignments.
• Assumes responsibility for miscellaneous duties as assigned by Supervisor.

Commissions Analyst

Sales

• Responsible for overall support with administrative duties for the sales department
• Manage inbound email requests and assign them to appropriate staff
• Create and organize sales resources in various tools
• Update assigned carrier pages on the Ritter Platform
• Assist in updating team resource materials and manage Sales Reports
• Provide administrative support for sales functions and manage projects
• Assist with Ritter Events such as Summits and Carrier Meetings
• Serve as primary backup for the team

Sales Coordinator

Customer Support

• Processing paperwork with insurance carriers for agents and agencies
• Providing overall agent support and assistance via phone and email
• Following up with insurance carriers and agents as necessary
• Processing applications and beneficiary enrollments
• Tracking statuses of contracts submitted by insurance agents
• Confirming certain requirements are met to sell Medicare Advantage and other Medicare products
• Working in large files that contain sensitive agent information to identify and resolve issues
• Tracking and reporting production
• Perform other duties as assigned to support the needs of the team.

Operations Support Representative – Health Insurance

Recruitment

• Recruit, coach, and support agents to sell Medicare plans to consumers
• Answer questions and guide agents through Medicare sales-related situations
• Promote Berwick benefits to agent and agency partners
• Develop and maintain positive relationships with local carrier representatives
• Work with the team to achieve sales goals and maximize company growth
• Model a high level of professionalism and integrity in every interaction

Regional Director, Sales & Recruiting

Compliance

• Coordinate, prepare, and respond to carrier audit requests
• Gather, review, and submit necessary documentation to meet audit requirements
• Track audit outcomes, corrective actions, and report findings to leadership
• Maintain a comprehensive database of federal and state Medicare regulations
• Monitor updates to CMS guidelines, carrier notices, and other regulatory requirements
• Ensure compliant Medicare selling processes are followed in alignment with CMS and carrier standards
• Review and audit sales and marketing materials for compliance accuracy
• Provide guidance and training to sales staff regarding compliant practices

Medicare Compliance Specialist

Content Marketing Manager

• Own the enterprise-level content and social strategy, ensuring alignment across business units, brands, and platforms
• Define channel-specific roles for web, email, social, influencer, and emerging platforms within the broader marketing ecosystem
• Establish scalable frameworks and standards for content and social execution to be implemented across business lines (life, health, and wealth) and Integrity owned companies
• Lead Integrity’s organic social strategy across platforms, ensuring consistent voice, positioning, and execution
• Develop and oversee influencer and creator/agent partnerships
• Ensure social channels support executive visibility and positioning of key talent and employees as thought leaders
• Write and schedule social media posts, promotional copy, and event listings to support marketing campaigns
• Oversee social media advertising efforts across all platforms, leading strategic planning and execution of media budgets
• Oversee enterprise content calendars across products, projects and initiatives
• Leverage AI tools to improve content ideation, efficiencies, optimization, and performance analysis
• Write and oversee high-impact content, including blogs, thought leadership pieces, executive communications, and campaign messaging optimized for visibility, SEO, and industry exposure
• Lead, mentor, and scale content and social media team

Director of Content and Social Marketing

Client Services Representative

• Deliver exceptional service and resolve customer issues effectively via phone and email interactions.
• Receive and process client level requests and forms; reviewing for accuracy and quickly resolving issues with participants as they arise.
• Handling and de-escalating challenging industry questions while maintaining professionalism and composure.
• Assist participants with technical issues regarding the website, app or our forms.
• Review and update internal processes based on client feedback.
• Keen attention to detail in managing client information, processing requests, and ensuring accuracy in all interactions.
• Keep up to date with the changing landscape of the industry through scheduled webinars, trainings and team meetings.

Client Support – Wealth & Retirement

Insurance

• Servicing Ritter Insurance Marketing’s book of business clients in addition to clients referred by agents participating in active referral programs
• Selling insurance products to clients who contact RIM Call Center via inbound call, email or website
• Manage an existing book of business and work with referral leads
• Complete enrollments and policy renewals
• Perform administrative tasks, such as maintaining records

Health Insurance Sales Agent – Consumer

Full-stack Engineer

• Contribute to the planning, prioritization, execution, documentation, and implementation of strategic initiatives as directed by the RPC Leadership team.
• This includes identifying gaps, defining scope and timelines, and timely completion of necessary tasks.
• Engage with stakeholders and ask insightful questions to clarify requirements and expectations.
• Willingness to challenge the status-quo and advocate for changes that will benefit the company, our employees, and our clients.
• Work across the full technology stack, from Front-end to Back-end.
• Develop and integrate APIs to support modernized application functionality.
• Design, develop, and maintain full-stack applications using .NET Core, C#, Angular, Node.js, and SQL.
• Design and implement backend services, APIs, and database interactions for optimal performance and scalability.
• Work with CI/CD pipelines to automate builds, testing, and deployments.
• Collaborate with onshore and offshore teams to ensure efficient development and delivery.
• Perform quality assurance for team deliverables (including code reviews, performance tuning, and troubleshooting), making sure the company is achieving expected results while maintaining the highest level of accuracy.
• Support the team as a technical resource for questions, researching and problem solving to provide quality resolution.
• Create and update reports to meet the needs of our internal teams and clients.
• Document requirements for software program enhancements and maintain complete and accurate documentation of development specifications.
• Implement necessary Cybersecurity safeguards for sensitive data.
• Stay informed about evolutions in database & website management and cybersecurity, as well as changes in retirement plan regulations and best practices.