Customer Service Representative

Integrity Marketing Group LLC

Customer Service Representative providing support to clients at Trusted Senior Specialists. Assist with inquiries, submitting claims, and resolving issues in a timely manner.

Posted 6/19/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $15 - $16 per hourWebsite

About the role

Key responsibilities & impact

Manage large amounts of inbound and/or outbound calls in a timely manner
Follow communication scripts, prompts, call flows when handling different topics
Identify customer’s need and clarify information
Seize opportunities to schedule appointments, where applicable
Keep records of all conversations in our call center database in a comprehensible manner
Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support
Ability to adapt and respond to different types of characters
Ability to work well in a structured work setting and adhere to a daily schedule
Work closely with Call Center Managers to promptly resolve issues
Handle complaints professionally
Meet personal/team/site qualitative and quantitative targets
Assist customers with finding/changing doctors, and ordering ID cards
Assist insured’s with disputing bills, filing grievances and appeals
Set up gym membership programs
Assist in submitting initial applications for Medicare and/or Social Security benefits
Strong attention to detail with excellent time management and decision-making skills
Perform other duties as assigned

Requirements

What you’ll need

Bilingual (Spanish) preferred
Prior health insurance knowledge preferred
Customer Service Experience
Eager and willing to learn
Have compassion and a strong work ethic
Have strong communication skills and computer literacy

Benefits

Comp & perks

Medical/Dental/Vision Insurance
401(k) Retirement Plan
Paid Holidays
PTO
Community Service PTO
FSA/HSA
Life Insurance
Short-Term and Long-Term Disability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecall center database managementMedicare knowledgeSocial Security knowledgehealth insurance knowledgeappointment schedulingrecord keepingcomplaint handlingbill disputinggrievance filing

Soft Skills

communication skillsattention to detailtime managementdecision-makingadaptabilitycompassionstrong work ethiceagerness to learnprofessionalismteamwork