IntegriChain

Support Engineer

• Lead and manage the full Technical Support team, including workload assignment and mentorship
• Act as escalation point for complex and unresolved application issues and participate in troubleshooting and debugging
• Ensure timely and effective resolution of customer inquiries within defined SLAs and maintain Support Knowledge Base
• Collaborate cross-functionally with Product, Engineering, Customer Success, and Support Engineers to resolve escalated tickets
• Maintain expert knowledge of IntegriChain’s Contracts & Pricing systems and manage technical analysts responsible for roadmaps and sprints
• Own advanced modeling and pricing estimation for new customers and drive cross-functional Release Readiness activities
• Ensure successful on-time, on-budget, on-scope product delivery with on-shore and off-shore Agile teams
• Translate customer pain points into prioritized product enhancements and lead stakeholder interviews and product councils
• Oversee critical technical incidents, lead real-time escalations, perform root cause analysis, and author incident reports
• Design and implement automation scripts and diagnostic tools to improve support workflows and integrate/support tools like PagerDuty and Zendesk
• Monitor system health and performance, work with operations and engineering on proactive alerting, and contribute to security and compliance (SOC 2, GDPR, HIPAA)

Director, Technical Support

Director

• Lead strategic market access projects involving pricing, contracting, reimbursement, and channel initiatives
• Deliver advanced pricing and contracting recommendations informed by life-cycle forecasting models, payer deal modeling, ASP/net cost recovery, and gross-to-net analysis
• Design new market access solutions to enhance and expand Advisory services
• Mentor Advisory team members on payer strategy, reimbursement, channel and dispensing strategies
• Act as primary market access subject matter expert for advisory support and business development opportunities
• Serve as senior strategic advisor to clients, mentor consultants, and shape the market access practice
• Own strategic initiatives, model firm values, champion internal tools/templates, and scale firm IP
• Lead recruiting, onboarding, and implement quarterly SMART goals tied to practice objectives
• Oversee team onboarding, coaching, performance management, development plans, and succession planning
• Lead business development pursuits, develop proposals/SOWs/pricing, expand senior client relationships, and forecast revenue/margin
• Oversee project work plans, budgets, timelines, client communications, scope management, and quality standards
• Innovate analytic approaches and translate complex data into executive-ready narratives and deliverables
• Shape and publish thought leadership (articles, webinars, presentations) and represent the firm externally

Senior Director, Advisory Services – Market Access

Financial Planning and Analysis

• Support the Director of FP&A by establishing data governance principles between Controllers and Sales Operations to influence financial metrics and decision making.
• Support multiple Products within IntegriChain for budgeting, forecasting, analytics, headcount planning and reporting.
• Perform monthly and quarterly variance analysis, invoicing analytics, revenue forecasting, and contracting.
• Drive business decisions, support cross-functional collaboration, improve profitability and increase efficiency and productivity across all business segments.
• Manage multiple priorities in a highly dynamic, changing financial environment and perform ad-hoc requests and special projects as well as normal monthly/quarterly reporting and forecasting.
• Forecast invoicing trends, revenue forecasts, and understand key variance drivers to plan CARR & ARR Forecasting.
• Project recurring business leveraging historical behaviors across customer cohorts to influence strategic decision making.
• Understand product catalog impact on billing/revenue to inform data governance principles and controls.
• Communicate financial results and trends to management and recommend appropriate course of action as needed.
• Prepare and maintain monthly budget versus actuals analysis for presentation to leadership teams.
• Develop financial models, own and refine tools and datasets, report on key business metrics, help lead fiscal budgets and rolling forecast models.

Manager, FP&A – Revenue

Sales

• Mission: Drive new business growth and expand relationships within a select portfolio of top-tier pharmaceutical accounts
• Sell enterprise cloud-based technology platforms and lead complex sales cycles with C-suite engagement
• Lead business development and sales execution for assigned strategic big pharma accounts; drive net-new revenue and expand existing relationships
• Develop and execute account plans, stakeholder mapping, opportunity targeting, and competitive positioning
• Build compelling business cases and articulate the value proposition for IntegriChain’s ICyte platform
• Lead prospecting and pipeline generation; responsible for sales forecasting for the assigned territory
• Respond to RFPs, develop and submit proposals and Statements of Work
• Manage end-to-end renewal process, drive customer retention (92% target) and run Executive Business Reviews
• Collaborate with Solutions, Product Management, Marketing, and Pricing to align strategy and content
• Maintain accurate pipeline data and forecasting within Salesforce and achieve quarterly/annual new business quota

Director, Technical Support

Senior Director, Advisory Services – Market Access

Manager, FP&A – Revenue

Vice President, Sales and Strategic Accounts