IntegriChain

Human Resources

• Serve as a trusted advisor to senior leaders, driving talent strategy and organizational effectiveness
• Lead the design and implementation of evolved performance management practices
• Advise leadership on pay decisions— promotions, merit, and off-cycle adjustments
• Lead organizational design efforts including role clarity and career pathing
• Lead, coach, and develop a small, high-performing HRBP team

Director, Talent Management

Product Manager

• Own and evolve the multi-quarter product strategy and roadmap (6+ quarters) for assigned product areas, aligned to company objectives and market needs.
• Facilitate prioritization with stakeholders using structured frameworks (e.g., value vs. effort, risk reduction, strategic alignment).
• Lead discovery activities with customers, internal users, and domain experts to validate problems before solutions.
• Translate validated needs into epics, features, and user stories with clear acceptance criteria and business context to explain the business need and value.
• Proactively identify delivery risks, dependencies, and scope changes, and drive resolution.
• Lead release planning and readiness for assigned product areas, ensuring features are usable, valuable, and supportable.
• Facilitate roadmap reviews, prioritization discussions, and decision forums with senior leaders.
• Represent the product in customer conversations, translating feedback into actionable insights and decisions.
• Collaborate with delivery teams to estimate roadmap initiatives and inform quarterly and annual planning.
• Align priorities with capacity constraints and support resource allocation discussions.
• Coach and mentor business analysts on best practices in discovery, prioritization, and execution.

Senior Product Manager

Architect

• Lead/execute a project workstream with limited day-to-day supervision
• Gather requirements for and proactively design complex solutions to provide business goals
• Partner closely with the client business team to facilitate enhancement request requirements definition
• Liaise between client and IntegriChain’s Product Engineering group to ensure requirements are understood
• Review new client business/contracting scenarios
• Support client in making contract configuration or other systems changes needed to support the scenario, including testing of those changes
• Support project plans, status reports and other project documentation
• Oversee development of engagement deliverables
• Leverage domain expertise and data-driven reasoning to provide functional thought leadership internally and to clients
• Provide effective communication with internal and clients
• Initiate/lead internal projects
• Mentor Analysts, Senior Analysts, and Lead Analysts
• Participate in the recruiting process as appropriate
• Support business development activities

Business Architect

Director

• Lead and manage cross-functional project teams across the full lifecycle of data solutions implementations, from discovery through go-live and transition to managed services.
• Serve as the primary point of contact for commercial data providers and pharma manufacturer stakeholders, ensuring alignment of data needs and compliance requirements, including HIPAA and BAA considerations.
• Analyze business and data requirements and translate them into detailed project plans, functional documentation, and actionable implementation steps.
• At times, document business and technical requirements including documentation of workflows, maps, models, data specifications, visualization requirements, etc.
• Oversee delivery of solutions for: Channel and patient data aggregation (standard and custom feeds), Commercial Data Warehouse (CDW) and Master Data Management (MDM) implementations, Data quality validation, harmonization, and transformation workflows, Analytics platforms, dashboards, and reporting tools.
• Partner with internal data engineering, product, and client delivery teams to define and prioritize solution requirements and enhancements.
• Provide project oversight across managed services, ensuring quality, consistency, and continuous improvement in recurring data operations.
• Lead stakeholder meetings and status updates, facilitate issue resolution, and escalate risks as needed to maintain project momentum and customer satisfaction.
• Support pre-sales and client scoping efforts by defining implementation approaches, timelines, and resource needs for proposed data solutions.
• Leverage deep industry experience and understanding of pharmaceutical data standards to guide solution design and client recommendations.

Director, Data Solutions

Customer Success Manager

• Own end-to-end resolution of complex customer data questions and issues; drive cross-functional resolution by anticipating roadblocks and taking action based on impact analysis
• Own the preparation, delivery, and follow-through of Quarterly Business Reviews for both corporate and enterprise accounts, including performance data analysis and strategic recommendations
• Deliver regular customer satisfaction evaluations and ensure customer satisfaction scores remain at or above the company defined standard; Enhance ongoing data processing and deliver efficiencies through critical analysis of data architecture and usage via applied continuous improvement
• Drive process flow analysis and process redesign when applicable
• Understand each customer's business needs and pain points, act as our advocate to explain the value IntegriChain services provide, and drive usage of the products to which the customer subscribes
• Manage the communication of timelines, change requests, and status reports of all corporate customer associated projects
• Proactively identify, escalate, and lead the response to customer churn risks; develop and own action plans to address concerns, leveraging cross-functional teams and data-driven reasoning to influence outcomes; Develop, document, train and update processes as they relate to the customer
• Collaborate with subject matter experts, developers and QA teams to manage delivery of newly defined analytics and reports from start to finish
• Lead the creation of project plans for custom requests and enhancements; guide internal stakeholders through task execution within assigned modules, track progress, and ensure timely team delivery
• Lead training, documentation, and delivery efforts; coach and develop junior team members on best practices across 2–3 modules and share knowledge cross-functionally
• Define, document, and gain customer approval for new and enhanced report requirements to provide analytical, reporting and data mart structures that enhance data visualization
• Evaluate and recommend new technologies or process change that will enhance the current environment or provide greater business advantage
• Coach and develop Customer Engagement Associates on account leadership, complex problem-solving, and customer communication; informally lead project pods or team initiatives as needed
• Propose process improvements that eliminate toil within the department

Customer Engagement Manager

Operations

• Manage day-to-day processing, validation, and reconciliation of chargebacks and rebate claims in accordance with contract terms and pricing
• Validate membership eligibility, effective dates, and contract alignment for chargeback submissions
• Review and process rebate invoices including DSA, GPO admin fees, and indirect/direct agreements
• Conduct detailed root cause analysis for chargeback discrepancies and rebate disputes
• Work directly with wholesalers, GPOs, and internal teams (Finance, Contracting, Membership) to gather supporting data and resolve open items
• Communicate with Finance Shared Services to reconcile open deductions or payment variances
• Prepare and maintain documentation, trackers, and audit support across CBK and PBR functions
• Participate in internal and customer-facing meetings to provide updates, resolve issues, and support performance discussions
• Assist with peer reviews, QA checks, and documentation updates
• Support UAT, new customer onboarding, and implementation of new products or pricing setups
• Identify and recommend process improvements or automation opportunities

Trade Operations Analyst

Solutions Engineer

• Lead and manage cross-functional project teams across the full lifecycle of data solutions implementations, from discovery through go-live and transition to managed services.
• Serve as the primary point of contact for commercial data providers and pharma manufacturer stakeholders, ensuring alignment of data needs and compliance requirements, including HIPAA and BAA considerations.
• Analyze business and data requirements and translate them into detailed project plans, functional documentation, and actionable implementation steps.
• At times, document business and technical requirements including documentation of workflows, maps, models, data specifications, visualization requirements, etc.
• Oversee delivery of solutions for:
• Channel and patient data aggregation (standard and custom feeds)
• Commercial Data Warehouse (CDW) and Master Data Management (MDM) implementations
• Data quality validation, harmonization, and transformation workflows
• Analytics platforms, dashboards, and reporting tools
• Partner with internal data engineering, product, and client delivery teams to define and prioritize solution requirements and enhancements.
• Provide project oversight across managed services, ensuring quality, consistency, and continuous improvement in recurring data operations.
• Lead stakeholder meetings and status updates, facilitate issue resolution, and escalate risks as needed to maintain project momentum and customer satisfaction.
• Support pre-sales and client scoping efforts by defining implementation approaches, timelines, and resource needs for proposed data solutions.
• Leverage deep industry experience and understanding of pharmaceutical data standards to guide solution design and client recommendations.