Trade Operations Analyst

IntegriChain

Trade Operations Analyst serving as a subject matter expert for chargeback and rebate operations. Managing day-to-day processing, reconciliation, and continuous improvement for pharmaceutical customers.

Posted 6/30/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage day-to-day processing, validation, and reconciliation of chargebacks and rebate claims in accordance with contract terms and pricing
Validate membership eligibility, effective dates, and contract alignment for chargeback submissions
Review and process rebate invoices including DSA, GPO admin fees, and indirect/direct agreements
Conduct detailed root cause analysis for chargeback discrepancies and rebate disputes
Work directly with wholesalers, GPOs, and internal teams (Finance, Contracting, Membership) to gather supporting data and resolve open items
Communicate with Finance Shared Services to reconcile open deductions or payment variances
Prepare and maintain documentation, trackers, and audit support across CBK and PBR functions
Participate in internal and customer-facing meetings to provide updates, resolve issues, and support performance discussions
Assist with peer reviews, QA checks, and documentation updates
Support UAT, new customer onboarding, and implementation of new products or pricing setups
Identify and recommend process improvements or automation opportunities

Requirements

What you’ll need

2-4 years of experience in pharmaceutical chargeback and/or rebate processing
Strong understanding of membership validation, contract pricing, GPO structures, and indirect/direct rebate frameworks
Hands-on experience with ICyte; Model N, SAP, or other pharma systems (preferred)
Proficient in Microsoft Excel (pivot tables, lookups, formulas)
Demonstrated ability to perform root cause analysis and resolve complex operational issues
Strong written and verbal communication skills for cross-functional and customer-facing interactions
Detail-oriented with excellent time management and organizational skills
Proactive team player with a commitment to quality and continuous improvement
Experience supporting testing and implementations for new clients or system enhancements

Benefits

Comp & perks

Excellent and affordable medical benefits
Non-medical perks including Student Loan Reimbursement
Flexible Paid Time Off
Paid Parental Leave
401(k) Plan with a Company Match

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Chargeback ValidationRebate Invoice ProcessingContract AlignmentData ReconciliationProcess ImprovementOperational Issue ResolutionAudit SupportUAT SupportDocumentation MaintenanceMembership Eligibility Validation

Soft Skills

Strong Communication SkillsDetail-OrientedTime ManagementOrganizational SkillsProactive Team Player