Intecon

Project Manager

• Serve as the primary point of contact with the Government for all contract activities, deliverables, and communications.
• Provide overall leadership, planning, and management of contractor personnel supporting FEMA’s Independent Study Program (ISP).
• Ensure timely delivery of all contractual deliverables, including monthly performance reports, Standard Operating Procedure (SOP) updates, and data reconciliation metrics.
• Oversee daily use of the NDEMU Independent Study Database System (ISDBS), a FEMA-managed Microsoft SQL–based database used to manage student records, course completions, certificates, and transcript requests.
• Coordinate responses to group verification and official transcript requests, ensuring strict compliance with FEMA privacy and data protection policies, including the Privacy Act of 1974 and Personally Identifiable Information (PII) safeguards.
• Manage reconciliation of duplicate student accounts and oversee customer service operations, ensuring all inquiries via phone, email, and mail meet FEMA’s responsiveness standards.
• Conduct monthly progress and performance review meetings with the FEMA Contracting Officer’s Representative (COR) and other stakeholders to assess progress, risks, and corrective actions.
• Support testing, evaluation, and implementation of new technologies to enhance the Independent Study Program’s delivery, accessibility, and reporting accuracy.
• Develop, maintain, and annually update Standard Operating Procedures (SOPs) to align with FEMA administrative, technical, and records management requirements.
• Ensure all personnel complete mandatory FEMA security, Operations Security (OPSEC), and Information Technology (IT) awareness training.
• Provide leadership during both phase-in and phase-out periods, ensuring continuity of operations and complete transition of deliverables and records.

Project Manager – FEMA Emergency Management Training Program

Customer Support

• Provide first-line customer assistance by phone, email, and web portal for students, officials, and partners accessing FEMA’s training programs.
• Use the Independent Study Database System (ISDBS) to research, update, and reconcile student records.
• Process transcript and course-completion requests while ensuring compliance with the Privacy Act of 1974 and Personally Identifiable Information (PII) safeguarding requirements.
• Support the reconciliation of duplicate Student Identification Numbers (SIDs) and maintain accurate records within ISDBS.
• Verify and fulfill Group Verification Requests for organizations requiring proof of course completion.
• Respond to inquiries in accordance with FEMA service-level standards, documenting each interaction accurately.
• Assist in updating and following FEMA Standard Operating Procedures (SOPs) for record processing, correspondence, and quality assurance.
• Coordinate with the Contracting Officer’s Representative (COR) and team leads to identify trends, escalate technical issues, and recommend process improvements.
• Participate in required FEMA training, including Operations Security (OPSEC), Insider Threat Awareness, and Information Technology (IT) security modules.

Customer Service Representative – FEMA Training Support

Support Engineer

• Provide documentation, coordination, and administrative support for the Mobility Air Forces (MAF) Mission Planning Systems (MPS) Capability Drop-4 (CD-4).
• Prepare and maintain meeting minutes, briefing materials, and staff documentation in support of program reviews and working groups.
• Manage contract deliverables, including Monthly Status Reports, ensuring accuracy, completeness, and on-time submission.
• Support the development and formatting of technical and program documentation, ensuring compliance with government standards.
• Assist in coordinating program activities, tracking action items, and supporting task completion.
• Maintain and organize contract documentation and files in government collaboration systems such as SharePoint and Teams.
• Provide administrative and technical writing support to analysts, trainers, and program leads.
• Ensure documentation and records are version-controlled and accessible for government review.
• Assist in preparing materials for status updates, leadership briefings, and technical reviews.

Air Force Technical Support Specialist

Operations

• Compile and deliver recurring program reports, including Monthly Status Reports (MSRs), tracking all contractor activities, deliverables, and travel.
• Monitor progress against task requirements, ensuring contract performance metrics are achieved and reported accurately.
• Maintain program documentation in government-approved systems such as SharePoint and Teams, ensuring version control and accessibility.
• Respond to government requests for information and data calls in a timely and accurate manner.
• Support annual Contractor Manpower Reporting by collecting and preparing labor hour data.
• Provide operational perspective to requirements and training materials, ensuring they reflect real-world MAF mission planning practices.
• Assist in continuity of operations planning to sustain mission-essential services during emergencies or personnel absences.
• Serve as a senior advisor to the Task Manager/Lead Analyst, providing subject matter expertise on AMC operations and mission planning processes.

Air Force Operations Task Manager

Analyst

• Provide leadership and management oversight for all contractor personnel supporting AMC/A5/8 mission planning modernization efforts.
• Link operational requirements to technical integration, ensuring that MAF user needs are aligned with system capabilities and interoperability goals.
• Support matrixed teams across AMC, AFLCMC, developers, and functional users by providing recommendations on scope, requirements, and system interoperability.
• Serve as the primary point of contact with the Contracting Officer’s Representative (COR) and AMC leadership for all matters related to contract performance.
• Coordinate team deliverables, ensuring requirements documents, training plans, and analysis products are accurate, timely, and meet government standards.
• Track and manage action items, risks, and performance metrics to ensure successful delivery of all contract objectives.
• Facilitate communication across stakeholders to synchronize requirements, technical solutions, and training support.
• Provide senior-level analysis and recommendations to support decision-making in requirements prioritization and system development planning.

Lead Analyst – Air Force Task Manager

• Analyze and evaluate operational requirements for MAF mission planning systems and identify areas for enhancement or modernization.
• Document, clarify, and prioritize user requirements from active duty, Guard, Reserve, and other DoD stakeholders.
• Support the development and coordination of capability documents, operational concepts, use cases, scenarios, and testing metrics to advance MAF MPS CD-4.
• Facilitate communication between AMC stakeholders, developers, and functional communities to ensure requirements are well understood, testable, and achievable.
• Participate in requirements working groups, program reviews, and coordination meetings to represent user needs and support decision-making.
• Develop and maintain clear documentation, ensuring timely submission and minimal rework.
• Assist in defining operational test criteria and support test activities to validate mission planning system capabilities.

Mission Planning Requirements Analyst

Software Engineer

• Conduct training needs analyses to identify user training requirements for new mission planning software features.
• Develop curriculum, lesson plans, and instructional materials such as handouts, quick-reference guides, and multimedia training content.
• Deliver classroom, on-site, and virtual training sessions for Air Mobility Command personnel and mission planning system users.
• Update and maintain training materials to reflect the latest MPS software releases and ensure accuracy over time.
• Coordinate training events, including scheduling, logistics, and participant communication.
• Support the government’s ability to record and reproduce training sessions and materials for future reuse.
• Ensure all training content is government-owned, accurate, and compliant with standards.
• Collect and incorporate user feedback to continuously improve training effectiveness.

Training Instructor – Developer

Systems Engineer

• Conduct operational and technical analysis of MAF mission planning systems, including JMPS, JOMS, NOMS, and MAFPS.
• Evaluate proposed system changes, integration approaches, and modernization requirements to support mission planning capabilities.
• Provide technical recommendations on requirements definition, prioritization, and feasibility.
• Support agile software development by analyzing backlog items and advising on impact, scope, and integration with MAF systems.
• Review testing and fielding plans, ensuring operational needs and mission scenarios are addressed.
• Participate in working groups, program reviews, and technical interchange meetings to provide analytical input to requirements and system development planning.
• Develop and refine test metrics and acceptance criteria to validate system capabilities against documented requirements.
• Serve as a liaison between functional users, developers, and acquisition stakeholders to ensure requirements align with system architecture and operational goals.

Air Force Mission Planning Systems Analyst

• Serve as the primary point of contact with the Government for all contract activities and deliverables
• Provide overall leadership, planning, and management of contractor personnel supporting FEMA’s ISP
• Ensure timely delivery of monthly reports, SOP updates, and other contractual deliverables
• Oversee use of the NDEMU Independent Study Database System (ISDBS) to manage student records, course completions, and transcript requests
• Coordinate responses to group verification and transcript requests while safeguarding Personally Identifiable Information (PII)
• Manage reconciliation of duplicate accounts and oversee customer service operations, ensuring responsiveness to inquiries by phone, email, and mail
• Conduct monthly meetings with FEMA COR and stakeholders to review progress and resolve issues
• Support testing and evaluation of new technologies that enhance Independent Study program delivery
• Maintain and update Standard Operating Procedures (SOPs) for program administration
• Ensure all staff meet FEMA security and IT training requirements
• Provide leadership during program phase-in and phase-out to ensure uninterrupted operations

• Provide first-line customer service support by phone, email, and online platforms.
• Respond to student and stakeholder inquiries regarding course status, transcripts, and enrollment.
• Process transcript requests using FEMA-provided systems and materials.
• Support reconciliation of duplicate accounts and student record corrections in ISDBS.
• Maintain courteous and professional interactions with students, officials, and FEMA staff.
• Assist with routine requests, ensuring timely resolution per FEMA service standards.
• Document customer interactions and update records accurately.
• Escalate complex issues to supervisors or FEMA officials as needed.
• Follow FEMA Standard Operating Procedures (SOPs) for ISP program support.
• Maintain compliance with data privacy and security protocols, including safeguarding PII.

Customer Service Representative

Learning and Development

• Deliver classroom and simulator-based instruction for Qualification Training (QT), Difference Training (DT), and Combat Training (CT) across SBIRS, OBAC, JTAGS, S2E2, and UEWR systems
• Provide Instructor Qualification Course (IQC), Simulator Instruction Course (SIC), and Instructional Systems Development (ISD) instruction
• Develop and maintain curriculum, lesson plans, instructional media, knowledge/performance tests, and training scenarios in accordance with USSF standards
• Review and update training materials annually or as required following procedural or simulator software changes
• Assist in training simulator requirements definition, validation, and deficiency identification
• Maintain familiarity with USSF training regulations, evaluations documentation, and Ready Spacecrew Program standards
• Support the development of Plans of Instruction (POIs), Training and Evaluation Performance Standards (TEPS), Master Task Lists (MTLs), and associated training documentation
• Coordinate with Mission Delta 4 leadership to ensure training aligns with force presentation cycles and operational readiness needs
• Provide training simulator administration and verification/validation event support
• Document training activities, maintain accurate student records, and support reporting requirements

Training Specialist

Threat Intelligence Specialist

• Instruct Mission Delta 4 Intelligence Course (MD4IC) and support Missile Warning and Tracking Intelligence Technician Certification (MWTIT) courses
• Develop and update lesson plans, instructional media, knowledge tests, and training scenarios
• Assist with instructor/evaluator program training and provide student feedback reporting
• Produce intelligence products and threat academics to support Combat Training and Crew Readiness Verification (CRV) events
• Provide intelligence analysis in support of CRV execution, including "White Cell" roles
• Develop weekly intelligence briefs for Mission Delta 4 unit commanders
• Support Requests for Information (RFIs) and threat assessments for training scenarios
• Maintain compliance with USSF training regulations and documentation standards
• Coordinate with Mission Delta 4 leadership to ensure intelligence training aligns with operational requirements
• Contribute to Space Force mission of maintaining space superiority and missile warning protection

Intelligence Analyst / Instructor

Program Manager

• Lead and manage the High-Altitude Electromagnetic Pulse (HEMP) program under the Missile Warning and Tracking (MWT) Operations Support II contract
• Manage HEMP program workflow, taskers, and sustainment efforts
• Prepare, maintain, and present program documentation, briefings, and reports for Mission Delta 4 leadership and DoD stakeholders
• Coordinate HEMP leadership meetings, establish priorities, and document action items
• Conduct site visits, inspections, and reporting of HEMP Hardness Critical Items/Assemblies (HCIs/HCAs)
• Submit HEMP-related maintenance requests in SIPR, CKNet, and CCAS systems
• Maintain spare and test equipment associated with Mission Delta 4 HEMP assets
• Provide technical input on RF/electromagnetic system performance and resilience
• Review and draft policy recommendations for DoD and USSF HEMP regulations
• Support Technical Order reviews and standardization of HEMP program operations
• Ensure program compliance with regulations and resilience of mission-critical assets
• Coordinate with DoD customers and stakeholders to meet program objectives

Program Manager, DoD

Full-stack Engineer

• Lead highly complex technical and theoretical advising in NASIC’s mission areas.
• Design, develop, and implement advanced R&D projects, systems engineering efforts, and Modeling & Simulation (M&S) programs.
• Integrates concepts/data from multiple areas to solve mission-critical challenges.
• Provide technical direction on intelligence analysis, sensors, and weapon systems exploitation.
• Support M&S programs, systems analysis, and digital transformation initiatives.
• Develop and present technical reports, proposals, white papers, and executive-level briefings to senior Government stakeholders.
• Collaborate with DoD, Intelligence Community (IC), and industry partners to deliver innovative technical solutions aligned with mission objectives.
• Ensure compliance with contract requirements, including security, reporting, and data deliverables.

Principal Engineer, Scientist

Network Engineer

• Conduct entity-level, all-source, all-domain network analysis of global drug trafficking and TOC-related issues.
• Perform analysis of DTO operations, financial flows (fiat and cryptocurrency), logistics, communications, and cyber-enabled threats.
• Fuse intelligence and law enforcement data into actionable intelligence products supporting operations and investigations.
• Identify vulnerabilities and derogatory connections within illicit networks (e.g., communications, business entities, financial activity).
• Execute advanced analytic workflows using multiple data sources including HUMINT, SIGINT, GEOINT, OSINT, financial transactions, CAI/PAI, and dark web activity.
• Develop network targeting packages, lead cables, and visualizations (link/nodal charts, communications charts).
• Support DoD, IC, and law enforcement partners during coordination meetings, working groups, and operational planning.
• Provide analytic findings and operational recommendations in written, verbal, and graphical deliverables tailored for diverse audiences.
• Conduct metadata exploitation, financial analysis, and blockchain/cryptocurrency analysis to expose illicit activities.
• Leverage analytic tools and databases (i2 Analyst Notebook, Palantir, Semantica/Cortex, PowerBI, Python, etc.) to conduct large-scale data manipulation, visualization, and network development.
• Participate in information-sharing forums with DoD, IC, law enforcement, and interagency stakeholders.
• Train and mentor peers on best practices in analytic workflows, intelligence tradecraft, and regulatory considerations.

Senior Illicit Network Analyst, Counter-Drug & Transnational Organized Crime

Data Analyst

Conduct data analytics to extract, condition, cleanse, and normalize large, complex datasets supporting NTC investigations.
Apply advanced statistical and analytic methods to reveal patterns of illicit activity across multiple domains (financial, communications, logistics, cyber).
Formulate technical specifications for new datasets; integrate them into analytic workflows using Power Query, PowerBI, Python, and I2 Analyst Notebook.
Develop automated data cleaners, filters, and models to support network development, entity enrichment, and predictive analysis.
Perform cryptocurrency analysis, including: Tracing blockchain transactions across custodial/non-custodial wallets.
Identifying obfuscation patterns (mixers, tumblers).
Mapping illicit inflows/outflows to exchanges and counterparties.
Recognizing laundering schemes through crypto flows.
Design data models and predictive tools to identify correlations and illicit financial activities.
Create tailored visualizations, dashboards, and reports for operational use by DoD, IC, and law enforcement partners.
Conduct knowledge transfer and brown-bag sessions to train analysts on data/crypto analytic methods.
Support integration of new analytic capabilities, datasets, and workflow automation into the NTC environment.

Senior Data Analyst / Cryptocurrency Analyst

• Provide analytic support services to the Department of Defense’s Narcotics and Transnational Crime Support Center (NTC)
• Conduct entity-level, all-source, all-domain network analysis of global drug trafficking and TOC-related issues
• Perform analysis of DTO operations, financial flows (fiat and cryptocurrency), logistics, communications, and cyber-enabled threats
• Fuse intelligence and law enforcement data into actionable intelligence products supporting operations and investigations
• Identify vulnerabilities and derogatory connections within illicit networks
• Execute advanced analytic workflows using HUMINT, SIGINT, GEOINT, OSINT, financial transactions, CAI/PAI, and dark web activity
• Develop network targeting packages, lead cables, and visualizations (link/nodal charts, communications charts)
• Support DoD, IC, and law enforcement partners during coordination meetings, working groups, and operational planning
• Provide analytic findings and operational recommendations in written, verbal, and graphical deliverables
• Conduct metadata exploitation, financial analysis, and blockchain/cryptocurrency analysis
• Leverage analytic tools and databases (i2 Analyst Notebook, Palantir, Semantica/Cortex, PowerBI, Python)
• Participate in information-sharing forums and train and mentor peers on analytic workflows and tradecraft

Senior Network Analyst, Counter-Drug / Transnational Organized Crime, CD/TOC

Manager

• Align processes and technology to enable information sharing among analysts and partner organizations.
• Utilize centralized and peripheral databases, content management, and records management systems to improve workflow efficiency.
• Support development of solutions to extract, normalize, and analyze data from multiple sources; enable analysts to identify correlations, patterns, and trends.
• Implement knowledge management standards, best practices, and methodologies for the NTC community of practice.
• Compile reports on usage metrics, performance data, and future requirements for knowledge management systems.
• Recommend and develop automated approaches and new tools to save analysts time and improve analytic workflows.
• Support integration and implementation of new datasets and analytic capabilities.
• Deliver informal training sessions (peer-to-peer, roundtables, brown bags) to share KM best practices and tool usage.
• Provide expertise in SharePoint administration and design (developing sites, lists, libraries, troubleshooting, and maintaining access controls).
• Perform web application software development using HTML, CSS, JavaScript, and C#/VB.NET to support knowledge management solutions.