Intact Insurance Specialty Solutions

Customer Support

• Field a high volume of broad scope customer service requests/inquiries from agents, insureds, and field staff
• Respond to or direct emails received in multiple shared email boxes from agents, insureds and field office personnel
• Field phone calls from agents, insureds and field office personnel
• Assist insureds within the navigation of external websites for insurance coverage
• Provide Loss Runs, copies of policies and other documents as requested
• Research, escalate, and follow through on any reported issues identifying a breakdown in service

Customer Service Specialist – Operations

Underwriter

• Responsible for sorting, routing, and processing all incoming and outgoing mail
• Types and proofreads documents as needed
• Scans and attaches documentation into underwriting system
• Orders various reports, such as MVR’s and ISO rate surveys, as applicable
• Processes policy filings, cancellation notices, reinstatement notices, and other insurance-related documents as required, while adhering to time service standards
• Handles conditional renewal notices processing in accordance with state requirements
• Processes incoming new business submissions, while adhering to time service standards
• Processes incoming endorsement requests, including referrals to underwriting and may process basic endorsement transactions
• Assists with special projects as needed

Underwriting Assistant – Operations

Accountant

• Responsible for moderately complex accounting activities relating to the creation of IFRS, U.S. GAAP, and statutory financial statements along with internal management reporting
• Analysis and interpretation of data, systems and data flows, maintenance of the general ledger and support of the finance control environment
• Assists in the preparation and review of monthly financial statements, and related reports, ensuring accuracy of IFRS, U.S. GAAP, and statutory reporting
• Analyzes and interprets data from multiple source systems and platforms, including reconciliation between official records and international systems; leverages automated tools to streamline data reporting, analytics and data integrity processes
• Coordinates with business unit finance leaders and global finance teams to provide analysis of monthly results versus prior year and plan, supporting informed decision-making
• Prepares monthly financial reports and supplemental schedules
• Prepares journal entries, establishes accruals and maintains intercompany transactions for month end
• Provides support throughout the monthly close process, ensuring accuracy and timeliness of financial reporting
• Prepares account reconciliations including analysis, and research to ensure accuracy and compliance with accounting standards
• Performs ad-hoc analysis and reporting for management
• Provides support for internal and external audit requirements by preparing documentation and responding to inquiries

Accountant – GNUS, MGA

Operations

• Completes data entry and initial file setup for new claims.
• Prepares and processes claim and expense payments.
• Handles various administrative tasks.
• Interacts with customers to obtain loss information as well as respond to customer inquiries.

Claim Assistant – Operations

Full-stack Engineer

• Contributes to discussions in meetings with product owners and agile team members to understand business requirements
• Fully participates in the system development life cycle of the company’s software solutions
• Is expected to assist with the analysis and design recommendations
• Will participate in the coding, testing and implementation efforts
• Responsible for learning and following company standards, policies, and procedures within an agile environment
• Is able to convert user stories into programmable solutions
• Documents and communicates project/task progress with their agile team
• Is expected to complete task in timely manner

Software Developer I

Accounts Payable

• Lead the end-to-end accounts payable function, ensuring accurate, timely, and efficient processing of vendor invoices and employee expense reimbursements, while proactively identifying and resolving workflow issues.
• Drive continuous improvement by optimizing processes, incorporating stakeholder feedback, and leveraging PeopleSoft system capabilities to enhance efficiency and scalability.
• Oversee administration and optimization of the PeopleSoft Accounts Payable system, including development of queries, reporting, and data analysis to support business decision-making.
• Partner with Procurement, Treasury, and cross-functional stakeholders to leverage payables data and support organizational objectives.
• Ensure timely and accurate execution of payments while maintaining strong internal controls over payment processing, banking activities, and fraud prevention.
• Oversee compliance with regulatory and reporting requirements, including 1099 processing and unclaimed property, and ensure the integrity of financial records and documentation.
• Lead internal and external audit activities related to accounts payable and treasury operations, ensuring readiness and timely resolution of findings.
• Manage, develop, and mentor Accounts Payable staff, and maintain department policies and procedures aligned with regulatory requirements and best practices.

Accounts Payable Manager

Communications

• Developing and implementing internal and external communications initiatives to support business priorities
• Proactively curates content, provides editorial consulting/oversight, regularly shares analytics and recommendations based on trends and activities
• Provides ongoing editorial support including writing, editing, and content development to ensure that all communications are well articulated and consistent with the company's key themes and brand strategy
• Develops and delivers a regular cadence of internal communications to keep employees informed on important initiatives
• Develops communication plans to create awareness and promote brand, products, services, and capabilities in the marketplace
• Directly handles responses to media inquiries, often serving as company spokesperson