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Customer Service Specialist – Operations
Intact Insurance Specialty Solutions. Field a high volume of broad scope customer service requests/inquiries from agents, insureds, and field staff .
Posted 5/22/2026full-timeFarmington • Connecticut • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 per yearWebsite
About the role
Key responsibilities & impact- Field a high volume of broad scope customer service requests/inquiries from agents, insureds, and field staff
- Respond to or direct emails received in multiple shared email boxes from agents, insureds and field office personnel
- Field phone calls from agents, insureds and field office personnel
- Assist insureds within the navigation of external websites for insurance coverage
- Provide Loss Runs, copies of policies and other documents as requested
- Research, escalate, and follow through on any reported issues identifying a breakdown in service
Requirements
What you’ll need- High school diploma required, some college preferred
- 1-3 years’ customer service experience preferred
- Ability to demonstrate analytical, decision making, problem solving, and organizational skills
- Must be able to communicate professionally and effectively using oral and written communication
- Must demonstrate proficiency with computer software including Microsoft Office suite and other systems utilized by the department
- Must maintain a high level of accuracy and follow-through on commitments
- Requires the ability to maintain confidential information
- Ability to follow work instructions as directed
- Ability to stay focused and productive during required working hours
- Phone usage required for more than 60% of the day
Benefits
Comp & perks- Comprehensive medical, dental and vision insurance with no waiting period
- Competitive paid time off programs
- 401(k) savings and annual contributions of up to 12% of annual salary
- Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceanalytical skillsdecision makingproblem solvingorganizational skillsaccuracyconfidentiality
Soft Skills
communicationprofessionalismfocusproductivityfollow-through
Certifications
high school diplomasome college