Senior Customer Service Coordinator – Bilingual, Spanish, Collections
Capital One
Customer Service Representative
Instant Teams
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Colorado, Illinois, Maryland, Massachusetts, Missouri, Montana, New York, Rhode Island, Vermont, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
JuniorMid-Level
About the role
- Provides customer service assistance for situations regarding simple requests as defined in training
- Responsible for maintaining high standards of quality and courtesy
- Suggests opportunities for improvement and supports the execution of such improvements
- Utilizes system(s) and other department resources to obtain necessary information to answer questions and provide information; documents all activity and maintains accurate records of all referrals
- Accesses the system(s) to obtain necessary information to answer questions and provide information to customers and various company personnel
- Ensure changes, corrections, or other actions on the system are documented and records maintained
- Responds to webmail inquiries within delegated authority
- Initiates changes, corrections, or other actions in the system(s) within delegated authority
- Prepares reports and similar documents; ensures that information is fully researched and accurate
- Develops effective working relationships with customers, whether an external customer or an employee from another location or functional area
- Aids other Client Service Representatives and department staff; performs other administrative and processing tasks as requested such as sending correspondence, paperwork, and forms to plan participants and sponsoring employers
Requirements
- 2 years of contact center experience
- Experience with pension and/or medical/welfare plans
- Excellent communication (both verbal and written), interpersonal, and organizational skills
- Proven ability in judgment and handling angry/irate customers
- Ability to expeditiously process quality transactions and provide follow-up as necessary
- Ability to work as a team member and achieve team goals in a “client-focused” environment
- Availability to commit to evening shifts as assigned is required.
Benefits
- Health benefits
- Professional development opportunities
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
contact center experiencepension plansmedical planswelfare planstransaction processingreport preparationrecord maintenance
Soft skills
communication skillsinterpersonal skillsorganizational skillsjudgmentcustomer handlingteamworkclient-focusedproblem-solving
