Inspire

Human Resources

• Provide strategic business partnership to Brand Leadership focusing on performance management, employee relations, leadership development, talent management, succession planning
• Provide guidance and leadership to a group of HR professionals including hiring, training, performance management and development of team to meet company goals
• Partner directly with Leadership, Human Resources, and Legal on recommendations to resolve inquiries, concerns, and investigations on escalated matters in line with our company values and employment law
• Review Employee Relations Cases to ensure compliance and consistency; provide coaching where necessary
• Design and deliver targeted solutions, including strategic planning, action plans, change management and team building in partnership with the Brand Senior Vice President
• Develop programs to increase employee engagement, provide change leadership, talent development, career & succession planning, retention, and supporting process improvements
• Partner with Brand Senior Vice President in team member engagement initiatives; survey participation, analyzing data gathered, delivering feedback and developing/implementing action plans
• Serve as subject matter expert on complex issues and appropriately escalates appropriate matters
• Partner with other HR Leaders and cross-functional teams across the shared services, on communications, projects, and best practices to drive organizational goals and objectives
• Establish process improvement initiatives to increase efficiency and effectiveness for HR programs and business partners

Director, HR Business Partner

Manager

• Manage multiple remodel construction projects of existing franchisee or corporate-owned assets across multiple brands.
• Projects will be managed with a mix of program management and forecasting, as well as direct hands-on management of various associated vendors, such as architects, engineers, and contractors.
• Project management may include cross-functional interaction with key Inspire stakeholders, such as design, procurement, operations, real estate, legal and other departments, or teams.
• Manage all project schedules by tracking remodel work based on defined critical path project timelines.
• Provides timely and accurate updates through entering date and schedule information within Inspire Brand’s tracking system, resulting in credible and reliable forecasting while meeting or exceeding budget goals.
• Design drawing review for quality control and adherence to the Brand-specific design and construction standards.
• Proactive in identifying and communicating potential issues and concerns.
• Facilitate interactions with Support Service partners in activating/facilitating approvals for preliminary site layouts (PSL), preliminary kitchen layouts (PKL) and millwork/equipment bids on projects as the Brand process demands.
• Lead on managing project level construction meetings to calibrate or kick off projects with the project team.
• Completes all post-opening construction validation and conformance to standards process pieces to bring projects to contractual closure.
• Site travel for strategic projects and meetings with potential for overnights as necessary.

Construction Manager – Remodel Focus

Operations

• Lead a team of Business Consultants to achieve operating plans and performance goals
• Serve as the primary liaison for franchisees and field teams in Emerging Markets
• Develop new market entry plans for Dunkin’
• Collaborate with Sr. Managers of Emerging Markets and cross-functional teams
• Lead market reset initiatives and develop market-level plans
• Partner with teams and franchisees to overcome barriers to growth
• Achieve operations and business performance goals for Franchisees
• Facilitate planning processes and align future goals with Franchisees
• Provide coaching and support for personal and professional development
• Track, review, and analyze ongoing data to guide actions toward goals
• Lead strategic Franchisee conversations and build relationships
• Facilitate involvement of Inspire functional groups to provide resources
• Identify training needs for Franchisees and Business Consultants

Director – Franchise Operations

• Manage New Non-Traditional Construction projects, and Remodel of existing stores from site selection to store opening
• Direct and lead multiple construction projects with designated franchisees, managing project planning, budgeting, execution, vendor management, etc.
• Qualify and direct contractors, architects, and engineers, ensuring timely progress and accountability
• Maintain effective communication with operations, training, and franchising partners
• Track and manage project schedules, providing timely updates
• Conduct on-site inspections and ensure compliance with brand standards
• Notify stakeholders of potential project issues and concerns
• Maintain an up-to-date list of approved vendors and suppliers
• Build and maintain effective business relationships

Construction Manager – Non-Traditional Development

Marketing

• Oversee and support franchisees in executing marketing strategies
• Develop localized, integrated multi-channel marketing strategies
• Manage media strategies across traditional, digital, and emerging channels
• Track, analyze, and optimize marketing campaign & business performance
• Lead and collaborate with franchisees and Inspire’s culinary team

Field Marketing Manager – Latin America, Caribbean

• Establish and maintain strong business partnership with local partner and licensees
• Provide constructive feedback and consultation on business initiatives and planning
• Manage multiple stakeholders internal and external
• Educate market on the current OKR approach
• Work with a cross-functional Inspire team to help partners reach business targets

International Licensee Operations Manager

Administration

• Assist with the administration of and compliance with all aspects of the franchise related development and franchise agreements and franchise disclosure requirements
• Update all contract related information into applicable databases and save executed documents to correct digital files
• Accurately prepare all required transaction documents for new development, upcoming openings, transfers, amendments, terminations and closings in accordance to franchise law and Inspire policies
• Support cross-functional team members
• Complete a high volume of transactions in a fast-paced environment ensuring delivery to the franchisee or company representative, receiving sign/returned documents, reviewing for accuracy and completeness, and ensuring enclosure of all funds due