Inspire

Administration

• Assist with the administration of and compliance with all aspects of the franchise related development and franchise agreements and franchise disclosure requirements
• Update all contract related information into applicable databases and save executed documents to correct digital files
• Accurately prepare all required transaction documents for new development, upcoming openings, transfers, amendments, terminations and closings in accordance to franchise law and Inspire policies
• Support cross-functional team members
• Complete a high volume of transactions in a fast-paced environment ensuring delivery to the franchisee or company representative, receiving sign/returned documents, reviewing for accuracy and completeness, and ensuring enclosure of all funds due

Franchise Administrator

Manager

• Responsible for overall operations of the restaurant
• Local store marketing to achieve sales and profit goals
• Help in training initiatives of the Restaurant Management Team and team members

General Manager

Marketing

• Focus on providing local marketing leadership, strategy, and program recommendations
• Partner with RVPs, identify regional trends, and build solutions
• Provide local market intelligence and system feedback
• Collaborate with local agency and Inspire Media Strategy & Planning team
• Align stakeholders on approved plans and initiatives
• Manage co-op activity and local budget
• Partner with Data & Analysis team for reporting and insights

Field Marketing Manager

Vice President

• In partnership with the International Team, spearhead the development of the region's long-term strategic growth plan that strengthen and accelerate the brands, its business, competitive position and uniqueness/consumer differentiation
• Identify and secure franchise strategic partnerships that align and drive the overall value of Inspire Brands' business. This will include strengthening the franchise system through the identification and selection of new investors and/or franchise partners, the execution of franchise development growth agreements with existing franchise partners
• Lead a high-performing team through performance management, accountability and continuous development to ensure they can effectively and efficiently achieve the company’s strategic priorities
• Build high trust, positive, value-added and collaborative relationship with the franchisee community
• Model key leadership traits, generating enthusiasm and rallying the team towards a shared set of goals
• Work on the ground and lead a cross a global matrix organization, motivating various teams in operating together
• Identifies and meets with key players and stake holders to help them shape a consensus collectively and engages in a dialogue to reach a final conclusion together, compromising as necessary for results

Vice President – International Business, Americas

Learning and Development

• Leads all training activities for new initiatives including product rollouts, guest service initiatives, processes, technology, and systems
• Facilitate virtual and in-person training experiences consistently using effective adult learning principles
• Presents content during regional meetings and training sessions with the Above Restaurant Leader audience
• Utilize project management tools and disciplines to execute project processes, including risk management, issues resolution, change management, quality assurance, and document management
• Drives engagement in support of the initiative to influence franchisees to embrace the needed change within their business unit
• Actively partners to build relationships with cross functional team members, franchisees, and their above restaurant leaders to influence adoption of training principles
• Collaborates with field team to diagnose root causes for knowledge gaps, operational and training problems, and articulate potential solutions
• Acts as an ongoing Subject Matter Expert for franchisees and their Above Restaurant Leaders for brand initiatives
• Participates in meetings with franchisees and cross functional team to strategize market and network plans, provide expertise and consulting as needed

Field Training Manager

Consultant

• Support the Director of International Business (Canada) with all aspects of Baskin Robbins operations and business planning throughout Canada , ensuring alignment with brand standards and corporate objectives .
• Act as the primary point of contact for Canadian franchisees and internal stakeholders.
• Achieve operational and business performance goals for Canadian franchisees, including same-store sales growth, profitability, and digital sales execution
• Facilitate annual planning and business reviews with franchisees to assess performance, align on future goals, and develop actionable plans for growth and operational excellence
• Develop and execute strategies for net unit growth throughout Canada , including market planning, franchisee readiness, store capex, real estate and coordination with development and construction teams
• Drive adoption and performance of digital sales channels, including mobile ordering, delivery platforms, and loyalty programs.
• Analyze performance data to guide franchisee actions, provide strategic coaching, and monitor and strengthen performance against commitments
• Support franchisees in remodeling and new restaurant development, ensuring alignment with construction teams and operational specifications, as well as executing within the targeted timelines
• Coordinate and influence internal teams (e.g., marketing, training, supply chain, IT, design & construction, finance) to support franchisee initiatives and ensure consistent brand execution.
• Partner with Field Marketing to support national and regional campaigns, product rollouts, and local marketing strategies.
• Conduct restaurant evaluations as needed to ensure compliance with brand standards and identify opportunities for improvement.
• Collaborate with Field Training to ensure franchisees receive the necessary support for onboarding and ongoing development
• Ensure responsible use of G&A expenses within established parameters
• Complete all administrative responsibilities in a timely and accurate manner.

International Franchise Business Consultant

Operations

• Foster a culture of high performance through accountability across all districts, promoting and reinforcing the company values.
• Maintain a consistent presence in the restaurants to serve as the Operations expert on systems and processes while working directly with all levels of the business to ensure delivery of key performance indicators.
• Build organizational talent and bench strength across all districts by promoting the development of internal leaders, championing the identification and attraction of high-potential external candidates, and evaluating the performance of each district manager.
• Effectively and efficiently communicate company initiatives, programs, and key focus areas to district managers, and ensure that these initiatives are executed consistently across all districts.
• Develop and implement strategies to improve the overall profitability and success of the business across all districts, leveraging financial data and identifying trends and areas for improvement.
• Ensure compliance with state and local alcohol service when applicable.
• Conduct restaurant visits across all districts to ensure that policies and procedures are being followed.

Region Vice President of Operations

• Responsible for overall operations, including local store marketing and achieving sales and profit goals
• Help Restaurant Management Team and team members through performance, engagement, and training initiatives

• assist the Restaurant Manager
• ensuring that every shift operates smoothly
• assist with local store marketing to achieve sales and profit goals
• helping team members through performance and training initiatives

Assistant Manager

• Achieve the operations and business performance goals for their portfolio of Franchisees, as set by their regional operations leader.
• Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments.
• Develop plan to coach Franchisee, through regular check-ins, to follow-through on commitments.
• Track and review on-going data and analytics to guide Franchisee actions toward their goals, commitments, and plans.
• Provide support during all remodel and new store openings.

Franchise Business Consultant

• Lead, mentor, and manage a team of Franchise Business Consultants in achieving regional operations and business performance goals.
• Set performance expectations, provide coaching, and conduct regular performance reviews for FBCs.
• Oversee the Annual Planning and Franchise Business Review processes across the region.
• Develop and implement strategic initiatives to drive growth in sales, profitability, and network expansion.
• Ensure FBCs effectively utilize ongoing data and analytics to support Franchisees in achieving their goals.
• Oversee FBC-led efforts to support Franchisees in remodeling and new store builds.
• Facilitate communication between the FBC team, Franchisees, and cross-functional partners.

Franchise Administrator

General Manager

Field Marketing Manager

Vice President – International Business, Americas

Field Training Manager

International Franchise Business Consultant

Region Vice President of Operations

General Manager

Assistant Manager

Franchise Business Consultant

Senior Manager – Franchise Operations