Insite Energy

Engineer

• Deploy Insite IT and PAYG smart metering systems on new build and residential sites.
• Configure and maintain AMR (Automatic Meter Reading) systems including dataloggers, gateways, routers, repeaters, and IP power devices.
• Retrofit and rewire existing Credit & PrePayment systems for optimal performance.
• Diagnose and resolve technical issues with smart metering and RF networks.
• Carry out scheduled maintenance and respond to callouts.
• Work closely with third parties, including ISPs, BT, and cloud service providers, to ensure smooth system operation.
• Provide expert technical advice to internal teams and clients.
• Deliver hands-on training to ensure confident, compliant system use and upkeep.

Installation & Commissioning Engineer

Controller

• Oversee the credit management processes, ensuring efficient operations, preserving customer relations, and minimising financial risks.
• Develop, implement and monitor credit control systems and policies.
• Maintain accurate records of customer payments and credit history.
• Review and refine the credit risk management framework.
• Collaborate with internal departments to optimise credit control procedures and customer satisfaction.
• Act as the credit management liaison with external partners and clients, ensuring efficient communication and issue resolution.
• Prepare detailed financial reports related to credit performance and present findings to senior management.
• Conduct thorough analyses of debtors, identifying trends and areas for improvement.
• Perform regular credit risk assessments to mitigate potential financial exposure.
• Build and maintain strong relationships with customers, addressing credit-related inquiries and resolving disputes.
• Ensure compliance with relevant regulations and company policies related to credit management.

Credit Controller

Onboarding Specialist

• The Technical Onboarding Coordinator plays a critical role in ensuring the compliant, accurate and technically robust onboarding of heat network metering and monitoring systems across new and existing communal and district heat networks.
• The role is responsible for taking a site from survey, mobilisation or client handover stage through to a fully understood and technically validated metering data arrangement.
• This includes identifying and mapping all relevant monitoring points, understanding the site’s data communications systems, validating the data analysis systems, confirming data quality and ensuring that metering data is made available to the correct data consumers.
• The role supports the regulatory obligations of Insite Energy and Insite’s clients under the Heat Network (Metering and Billing) Regulations 2014, as amended, as well as upcoming compliance frameworks including the Heat Network Technical Assurance Scheme (HNTAS) and the Heat Network Metering and Monitoring Standard (MMS).
• The successful candidate will ensure that metering data can be reliably collected, stored, validated, analysed and shared with internal and external stakeholders, including Data Analysis Systems, billing systems, energy management teams, client services teams and ESCo management functions.

Technical Onboarding Coordinator

Product Manager

• Take full ownership of BigChange platform and wider Operations & Maintenance systems.
• Drive configuration, optimisation, and continuous improvement across the business.
• Work independently, partnering with internal clients to understand their needs.
• Shape the BigChange App and other tools to deliver practical, reliable, data-driven outcomes.

Installation & Commissioning Engineer

Credit Controller

Technical Onboarding Coordinator

Internal Product Owner