Customer Success Manager

• Ensure clients achieve their goals using the Insense platform through excellent onboarding and ongoing support
• Act as the main point of contact for clients to deliver exceptional customer experience and ensure platform value
• Become a specialist in the Insense platform and paid social advertising to solve problems and provide best practices
• Build and foster strong relationships with clients and own client communication across channels
• Proactively outreach accounts, offer support and solutions, and recommend growth opportunities based on data and product features
• Support internal client activation campaigns and daily customer operations tasks
• Track accounts to identify churn risk and work proactively to eliminate that risk
• Act as the voice of customers to inform internal teams and collaborate across Sales, Marketing, Product, Engineering
• Manage client campaigns with the Creator Growth team: create tasks, follow up, and ensure campaign goals are met

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