Customer Success Manager

• Provide excellent onboarding, maintain ongoing client relationships and offer proactive support
• Act as the main point of contact for clients to deliver exceptional customer experience and ensure platform value
• Become a specialist in the Insense platform and paid social advertising to solve problems and provide consultative advice
• Build and foster strong relationships with clients and own client communication across channels
• Proactively outreach accounts, recommend solutions and identify growth opportunities based on data and product features
• Support running internal client activation campaigns and daily customer operations/back-office tasks
• Track accounts to identify churn risk and act proactively to eliminate that risk
• Be the voice of customers to inform Product, Engineering and internal teams
• Collaborate with Sales, Marketing, Product and Engineering and manage client campaigns with the Creator Growth team

Customer Success Manager

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