Inovalon

Support Engineer

• Answer inbound customer requests via telephone, email or chat or any additional method of inbound communication;
• Ability to handle medium to high escalated technical issues without assistance;
• Contact and interface for customers regarding support, customer setup, troubleshooting and problem resolution;
• Identify beneficial product opportunities for existing customers and communicate to sales team via workflow process;
• Resolve technical support issues for Inovalon supported products within identified timeframes;
• Document all activities with customers in CRM per defined process and procedures;
• Resolve open cases within specified guidelines;
• Participate in functional testing of product releases;
• Identifies and suggests necessary solutions or process changes to improve efficiency;
• Elevate issues following procedures timely and as appropriate, ensuring that all communications to customer and internally are completed;
• Must be able to organize and manage workload efficiently and prioritize projects;
• Provide assistance to team members as needed;
• Ability to deescalate enterprise customers and resolve customer technical escalations;
• Create knowledge articles to assist department in resolving known customer issues;
• Serve as mentor to new hires within technical support;
• Other duties as requested and/or determined;
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.

Technical Product Support Analyst III

Product Manager

• Own the Acute Care Management prioritized backlog, drive sprint planning, backlog refinement, reviews, and retrospectives in partnership with engineering
• Develop features for acute care products and workflows, including regulatory compliance and operational processes
• Drive strong collaboration across internal stakeholders including product, engineering, corporate development, and marketing to ensure timely execution and delivery of our products to market
• Analyze the current system or application, conceptualize and define operational problems, model and present recommended enhancements and modifications, and walk enhancements or modifications through the development process

Product Owner – Acute Care Management

Sales

• Support the Business Development and Sales philosophy and strategy with a high level of professionalism, enthusiasm, and integrity in your assigned specific United States territory;
• Create demand and awareness of the Inovalon’s products through communications with prospects and foster existing relationships through face to face contact, web, and telephone;
• Support the sales process through the utilization of Sales Force software to document, trigger marketing information, and set follow up action activities;
• Manage individual accounts in partnership with the Business Development team;
• Work closely with assigned Sales team and other team members in your territory to qualify prospect accounts, ensure web demonstrations are completed in a timely and thorough manner, and all sales opportunities are properly gathered with Marketing, Sales, and Business Development departments;
• Partner with Marketing and Business Development team to share market and competitive information critical to building strategic and tactical plans to drive sales;
• Develop a full understanding of the available market for your assigned geographic territory in order to create a strategic sales plan for growing revenues;
• Identify net new business opportunities in conjunction with Business Development for the territory;
• Understand the products and position our sales solution to meet the needs of the prospective or existing clients, using the current platform as well as market dynamics;
• Collaborate with assigned Sales Representatives, Marketing, and Business Development leaders to synergize sales efforts, follow up activities and support each other with identified new business opportunities and clients;
• Travel to meet with new and existing clients;

Healthcare Software Sales

Recruitment

• Research, identify and develop relationships with prospective technology and engineering candidates for active and pipeline searches through targeted company research, passive outreach, industry networking and internal sources;
• Partner with business leaders, hiring manager and the HR team to include initial in-take, on-going updates and integrity of our applicant tracking system;
• Act as a technical talent advisor to technology leadership and educate hiring managers about the external technical talent demographic;
• Manage requisition activity and proactively share data-centric updates with internal stakeholders;
• Utilize a wide variety of talent generation sources, including but not limited to: Social Media Recruiting, Internet Job Boards and company proprietary databases;
• Identify and implement new methods for sourcing technical and engineering candidates and generating new leads;
• Manage the interview process utilizing our corporate applicant tracking system, from scheduling to day-of coordination, ensuring clear internal communication, as well as a smooth and positive candidate experience;
• Applies expertise toward recommending process improvement of the overall staffing strategy, focusing on quality, cost effectiveness and timeliness of fulfilling staffing needs; and
• Consistently perform above established quantitative and qualitative standards.

Senior Technical Talent Acquisition Partner

Solutions Engineer

• Lead the operational execution of the Solution Architecture function, ensuring high‑quality feasibility assessments and solution designs.
• Execute and oversee presale feasibility analyses, including:
• Running RWD cohort counts across internal and external data sources.
• Translating clinical and business criteria into computable logic.
• Validating feasibility outputs and communicating methodological considerations.
• Apply deep expertise in healthcare data (claims, EHR, registry, lab, specialty, linked datasets) and analytic methods to design scalable, high‑value customer solutions.
• Co‑sell alongside Sales by:
• Engaging directly with prospects to understand scientific, clinical, and business needs.
• Translating those needs into technically feasible solution constructs.
• Articulating Inovalon’s unique value propositions and data differentiation.
• Supporting value‑based storytelling through feasibility insights and technical demonstrations.
• Serve as the primary technical advisor during presale engagements, ensuring solution designs are feasible and aligned with platform capabilities.
• Collaborate with subject matter experts, data scientists, engineers, and product leaders to architect custom solutions.
• Develop technical proposals, feasibility summaries, solution design documents, and customer‑facing presentations.
• Provide post‑sale technical guidance to ensure continuity between presale design and delivery.
• Lead, mentor, and grow the Solution Architecture team; support hiring, training, and development.
• Contribute to process improvements, documentation standards, and best practices for feasibility and solution design.
• Represent Inovalon externally with data partners and collaborators as needed.
• Maintain compliance with Inovalon policies, confidentiality requirements, and HIPAA standards.

Senior Director, Commercial Solutions Engineering – Pre-sales

• Translate the business strategy into product strategy and vision while working closely with Corporate Development to support buy and partner paths.
• Own and drive product roadmap, defining and planning releases, and driving on-time delivery.
• Build product-level revenue and booking forecasts, manage product profitability, and drive commercial success by leveraging key tools and data assets for analysis.
• Exhibit strong market knowledge surrounding your industry and product to drive insights about regulations, competition, industry-shifts into the pricing, packaging, and positioning of your products.
• Lead product development, strategy, and design from concept to design to development to market launch.
• Develop new products and features by conducting market research, generating product requirements, developing marketing strategies, and determining specifications, release schedule, pricing, and positioning for product launch.
• Understand current and planned business offerings, programs, and processes, and work with business stakeholders to support these needs and requirements in our information technology solutions;
• Facilitate and conduct regular meetings with Product Management, Engineering, Implementation, Customer Support and additional stakeholders to ensure the understanding, clarification, and implementation of requirements in the development environment;
• Determines product pricing by utilizing market research data, reviewing production and sales costs, anticipating volume, and costing special and customized orders.
• Continuous customer engagement and development of customer relationships to drive voice of customer into new and existing product offerings and product positioning.
• Strong proficiency in analyzing data and translating it into actionable plans which are consumable to senior leaders and internal stakeholders.
• Strong collaboration with Product Owner to manage the roadmap, prioritize work, and refine requirements.
• Communicate with confidence and expertise your product strategy, vision, and performance to senior leadership at regular intervals including monthly business unit reviews and bi-weekly cross-business unit reviews.
• Maintain an expert level of knowledge regarding products, services, infrastructure and operations of Inovalon to achieve optimal insight into Inovalon's product development, capabilities, and functionality requirements.
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.

Product Manager – Infusion Market

Business Development Rep

• Develop and maintain an expert level of knowledge regarding all products, services, infrastructure, and operations of the Company to achieve optimal insight into the Company’s product development, capabilities, support, and functionality requirements;
• Lead, and be ultimately responsible for the execution of business development, ongoing business expansion (i.e., cross-sell and up-sell), and successful handoff of newly developed or expanded business to appropriate implementation personnel in such a fashion as to achieve corporate targets of market penetration, revenue and margin metrics, client satisfaction, product and client diversification, and ongoing compliance with regulatory, quality, accreditation, delegation, and contractual requirements of Company products and services;
• Lead and foster the development of Inovalon’s business development efforts and personnel, including the staffing, coaching, and development of such business development personnel: in-market, office-based, support, and administrative staff;
• Support the tracking and reporting (of pipelines, success rates, costs, financial performance, etc.) pertaining to the Company’s business development efforts in a timely, accurate, and comprehensive fashion;
• Coordinate with all resources and personnel necessary to ultimately achieve (and ideally exceed) Company targets for market penetration, revenue and margin metrics, client satisfaction, product and client diversification, and ongoing compliance with regulatory, quality, accreditation, delegation, and contractual requirements of Company products and services;
• Participate with Company leadership in the strategic development of initiatives to identify product and system enhancements which may improve client appeal, process flow, and overall Company business function, industry reputation, and financial performance.

Senior Business Development Director

Data Scientist

• Serve as lead when working collaboratively with product leads, managers, and owners to draw insight and intelligence from large administrative claims datasets, electronic medical records, and various healthcare registry datasets;
• Identify and develop solutions that can be implemented to key strategic business problems using high-level modeling and statistical analyses techniques;
• Utilize SQL to perform advanced-level data extraction, transformation and data management; fully document and manage library of source code and algorithms for future use;
• Identify, develop, and test hypotheses in support of research and product offerings, and communicate findings in a clear, precise, and actionable manner to our clients;
• Respond to and lead highly complex operational data requests and create ad-hoc queries to support research projects;
• Serve as lead when working closely with Inovalon’s Enterprise Data Platform teams to identify, understand, and resolve data issues and improve the efficiency, productivity, and scalability of the company’s data processes;
• Troubleshoot complex production-related issues and coordinate successful resolution;
• Assist with the evaluation of data analytic vendors and tools;
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position;
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company;
• Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function;

Senior Health Data Scientist – Real-World Data

• Serve as lead when working collaboratively with teams of health services researchers and business analysts to draw insight and intelligence from large administrative claims datasets, electronic medical records and various healthcare registry datasets;
• Identify and develop solutions that can be implemented to key strategic business problems using high-level modeling and statistical analyses techniques;
• Utilize SQL to perform advanced-level data extraction, transformation and data management; fully document and manage library of source code and algorithms for future use;
• Identify, develop and test hypotheses in support of research and product offerings, and communicate findings in a clear, precise, and actionable manner to our clients;
• Respond to and lead highly complex operational data requests and create ad-hoc queries to support research projects;
• Serve as lead when working closely with Inovalon’s Enterprise Data Management, Data Integration, MORE2 Registry®, and iPORT+™ teams to identify, understand, and resolve data issues and improve the efficiency, productivity and scalability of Avalere and Inovalon Product and production data processes;
• Troubleshoot complex production-related issues and coordinate successful resolution;
• Assist with the evaluation of data analytic vendors and tools;
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position;
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company;
• Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function;
• We reserve the right to change this job description from time to time as business needs dictate and will provide notice of such.

Senior Health Data Scientist – HEOR/RWD

Data Analyst

• Acquire, analyze and report on client data and information
• Collaborate with other team members to aid in gathering, interpreting and reporting information
• Identify Business Intelligence needs and work towards actionable data and insights
• Uncover trends, data quality, and data completeness
• Write complex SQL queries and SQL performance tuning
• Support the development and implementation of data marts and structures
• Provide guidance based on analysis of operational data
• Define key insights and metrics needed by the business
• Create and maintain views into data sets for visualization
• Audit existing dashboards and recommend new reporting/insights
• Provide clear communication on analysis and findings
• Deliver training on processes, systems and tools
• Identify data trends and make recommendations for quality improvement
• Support initiatives for data integrity and normalization
• Maintain compliance with policies and procedures.
• Adhere to confidentiality and HIPAA requirements.

Artificial Intelligence

• Manage assigned AI and Automation initiatives from opportunity assessment through deployment and adoption.
• Maintain clear project plans, timelines, and progress tracking for all AI & Automation initiatives.
• Provide regular updates to stakeholders and ensure alignment with business priorities.
• Engage with operational teams to map workflows, identify automation candidates, and quantify efficiency or accuracy gains.
• Coordinate cross-functional teams to ensure projects are delivered on time, within scope, and aligned to business priorities.
• Participate in the design and lead the implementation of automation workflows and AI-driven tools.
• Partner with technical teams or vendors to configure, test, and deploy solutions.
• Engage with business teams to identify pain points and automation opportunities.
• Translate business needs into actionable technical requirements.
• Monitor performance, gather feedback, and iterate on solutions.
• Drive adoption through training, documentation, and stakeholder engagement.
• Stay current on emerging AI and automation trends, evaluating new technologies that drive competitive advantage.
• Provide input to Strategic Roadmap creation of AI and Automation initiatives.

Senior AI & Automation Solutions Partner

Vice President

• Lead and supervise a team of technical subject matter experts responsible for delivering analytics and research results.
• Manage analyst resource availability, planning, and allocation to optimize team performance.
• Develop and maintain expert-level knowledge of Inovalon’s products, services, and infrastructure.
• Serve as thought leader and SME in optimizing research databases, programming, data analytics, biostatistics, econometrics, and research methods.
• Establish and enforce standards for programming, stored procedures/scripts, code documentation, and quality control processes.
• Design, implement, and maintain comprehensive onboarding materials and training processes.
• Provide expert guidance and solutions to client inquiries regarding analytical methodologies, programming logic, and technical approaches.
• Lead the development and implementation of standardized quality assurance and quality control protocols.
• Oversee continuity planning and ensure seamless transitions in analytic workflows.
• Manage efforts to salvage projects experiencing changes in direction and quality issues.
• Contribute technical expertise to statements of work, project budgets, and research protocols as needed.
• Anticipate and develop flexible analytic tools and models for reuse across diverse clients.
• Serve as primary liaison to product and engineering teams at Inovalon.

AVP, Research Science and Advanced Analytics

Customer Success Manager

• Flawlessly execute a comprehensive strategic account plan showing current state, target future state with timeline and an underlying plan to drive adoption and outcomes leading to renewals, expansion and advocacy for each customer
• Prepare and lead regular, recurring meetings, to include quarterly business and executive business reviews, demonstrating an understanding of the customer’s goals and effectively communicating the value delivered from Inovalon’s products and services
• Execute adoption plans to increase utilization and engagement of Inovalon’s products and services
• Proactively identify risks to the customer achieving their stated goals and demonstrate influence in driving outcomes, both internally and externally
• Successfully manage renewal opportunities with each customer, and identify expansion opportunities
• Build and foster senior-level relationships with the customer’s leadership and decision makers to solidify our partnership and commitment to the customer business
• Partner with customer stakeholders to understand their goals, provide guidance and recommendations to help them achieve desired outcomes
• Successfully identify and drive expansion opportunities in existing customer SOWs and identify adjacent opportunities
• Develop and maintain in-depth product knowledge and expertise regarding all Inovalon products, services, and delivery processes, with emphasis on risk adjustment and clinical quality offerings used by Inovalon customers
• Maintain compliance with Inovalon’s policies, procedures and mission statement
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer

Sales Operations Manager

• Analyze, audit, evaluate, and report sales data in partnership with other analytics teams to increase sales productivity;
• Make recommendation in regards to sales patterns, trends, and future purchases to drive business decisions;
• Communicate and analyze sales reporting to Management and build commission plans;
• Collaborate with Salesforce Administrators in enforcing processes and tools that maintain the integrity and accuracy of Salesforce.com data;
• Development of internal audits and controls to ensure integrity of business processes and data;
• Recommend enhancements and modifications to the Sales CRM tool and processes as the needs of the organization expand and evolve;
• Communicate and work alongside developer resources to build and QA custom Sales CRM tool solutions;
• SQL and Power BI (PBI) experience preferred but not required
• Strong MS Office (Excel) experience and knowledge required
• Perform analysis of data from multiple sources and make business recommendations to include understanding of territory planning and building new territories
• Load sales related data to SFDC as needed including sales activities, sales campaign information;
• Ability to interrupt data that leads to business outcomes
• Maintain systems process documentation (Sales Operation Manual);
• Provide cross-functional support and assists Sales management on projects as needed;
• Provide overall support and departmental coordination for Sales Operations team inquiries, ad-hoc requests and projects;
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position;
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.

Senior Sales Operations Analyst, CRM, SQL, Power BI, Excel

• Develop and maintain an expert level of knowledge regarding products, services, capabilities, infrastructure, and operations of Employer and its affiliates, the marketplace, competition, strategic positioning, threats and direction to achieve optimal insight and success with respect to Employer’s (and those of its affiliates) products, services, capabilities, support, functionality requirements, and financial performance;
• Lead, drive and ultimately be responsible for, all planning, implementation, execution, and successful achievement of sales to support our growth strategy, to achieve the targets of market penetration, revenue, new product commercialization and client diversification, including:
• Develop and maintain an expert level of knowledge regarding vision, products, services, infrastructure, operations, markets, competitors, and regulations of the Company to achieve optimal insight into the provider unit’s goals, opportunities, capabilities, strategies, functionality requirements, compliance and risks;
• Develop, implement and manage the annual budget in conjunction with the President and Finance team; prepare and submit an annual operational budget for review and approval and manage effectively within this budget;
• Develop strategic imperatives for business unit and partner with Finance and Data Governance to identify KPI’s that support the achievement of business imperatives;
• Develop sales strategic business plans to drive bookings and revenue and increase market share;
• Lead with compelling strategic vision that is in alignment with the organization’s short and long-term goals. Oversee and provide leadership in the effective identification, recruitment, review process, retention, training, daily coordination, and management of team members;
• Scale, lead, drive, and manage all personnel teams, tools, processes, policies, procedures, and associated resources to achieve the goals as outlined above; notably including the areas of sales, sales strategy, sales operations, subject matter expertise, proposal development, channel partnerships and management, and strategic relationships;
• Responsible for the development and implementation of go-to-market strategies for all new and existing products and services to achieve the goals as outlined above;
• Participate with The Company leadership in the strategic development of initiatives to identify enhancements which may improve products, services, operations, client appeal, process flow, risk exposure, and overall business function, industry reputation, and financial performance;
• Be responsible for the tracking and reporting (of pipelines, success rates, costs, financial performance, etc.) pertaining to sales efforts in a timely, accurate, and comprehensive fashion;
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position;
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company.