Inovalon

Product Marketing

• Lead and own the commercial strategy for Inovalon’s RWD business, including revenue targets, market segmentation, growth opportunity identification, and multi-year business planning in alignment with product roadmaps, sales capacity, and financial targets.
• Define and execute market segment strategies for RWD customers, with particular emphasis on the life sciences segment (biopharma, medical device, CROs, HEOR) and adjacent segments including payers and providers.
• Lead build/buy/partner decision frameworks and M&A evaluation for the RWD portfolio, identifying inorganic growth opportunities in collaboration with Sales, Product, Corporate Strategy, and other internal Inovalon functions.
• Translate enterprise strategy into actionable, segment-specific commercial plans for new products, add-ons, and expansions across the RWD portfolio.
• Support annual and multi-year business planning cycles, ensuring tight alignment across sales capacity, product roadmaps, pricing strategy, and financial targets.
• Own GTM readiness and commercialization execution for new RWD products and enhancements, ensuring clear positioning, pricing, packaging, and enablement for sales and customer-facing teams.
• Establish and operationalize a repeatable commercialization model for the RWD portfolio, including scalable launch playbooks, portfolio governance, and operating cadences connecting product definition through market launch to post-launch performance.
• Lead quarterly product portfolio planning to define and maintain a clear Plan of Record, aligning product roadmap, market priorities, and commercial readiness across Product, Sales, and Engineering.
• Own post-launch performance tracking and continuous optimization, ensuring RWD products achieve targeted adoption, pipeline contribution, and revenue outcomes.
• Partner with Sales Engineering to evolve pre-sales support toward a strategic commercial capability, including early adopter validation, deal strategy input, and structured Voice of Customer capture.
• Ensure new product launches are rigorously evaluated for profitability and GTM viability, driving adoption, pipeline conversion, and early revenue realization.
• Own product and services pricing strategy for the RWD business, in close alignment with Product and Finance, developing pricing frameworks that balance growth, competitiveness, and margin discipline.
• Design RWD-specific pricing and packaging models that reflect the distinct value drivers of closed claims, open claims, EHR, and clinical notes data across different customer segments and use cases.
• Support deal-level pricing decisions and approvals for complex or strategic opportunities in the RWD portfolio.
• Incorporate competitive positioning, market feedback, and performance data into continuous refinement of monetization strategies.
• Lead the Voice of Customer function for the RWD business, including customer advisory boards, structured feedback loops, and insight programs that directly inform roadmap prioritization and commercial decisions.
• Drive market research and competitive intelligence for the RWD landscape, translating insights into actionable recommendations for product strategy, pricing, and GTM execution.
• Monitor and analyze the evolving RWD regulatory and policy landscape — including FDA Real World Evidence guidance, CMS data programs, and data use and privacy regulations — to ensure commercial strategy remains proactive and well-positioned.
• Ensure customer insights, especially from life sciences and other priority segments, are systematically captured and integrated into product and commercial decisions.
• Allocate meaningful time to direct customer engagement, including executive meetings, strategic account support, and industry conferences.
• Serve as an external thought leader and spokesperson for Inovalon’s RWD capabilities, presenting at key industry forums and relevant life sciences and data analytics conferences.
• Engage with industry analysts from Gartner, KLAS, IDC, HFS, and other relevant analyst firms, ensuring Inovalon’s RWD narrative is well understood and competitively differentiated.
• Partner with Sales and Marketing on brand-building, thought leadership content, marketing campaigns, and competitive positioning for the RWD business.
• Drive integrated cross-functional alignment across Sales, Product, Engineering, Marketing, Finance, and Customer Success, ensuring clarity, accountability, and execution from strategy through results.
• Monitor and analyze commercial performance for the RWD business, including bookings, pipeline health, pricing effectiveness, and retention signals, using data and customer insights to continuously refine strategy and execution.
• Establish clear launch success metrics and operating cadences to track adoption, customer feedback, and commercial performance post-launch.
• Present business plans, performance insights, and growth recommendations to the VP of Commercial Strategy and broader executive leadership.

AVP, GTM & Commercial Strategy – Real World Data

Business Analyst

• Lead complex and enterprise-wide implementations with multiple integrated workstreams
• Own RCM functional track deliverables, ensuring alignment across stakeholders
• Define governance standards, implementation plans, and risk mitigation strategies
• Drive future-state workflow design across pharmacy operations and revenue cycle processes
• Manage release coordination, dependencies, and cross-functional execution
• Serve as Subject Matter Expert (SME) in medical and pharmacy billing (specialty and infusion)
• Optimize workflows to improve clean claim rate and first-pass yield
• Analyze and resolve billing discrepancies including underpayments, overpayments, and unapplied cash
• Ensure alignment between pharmacy systems, billing platforms, clearinghouses, and financial systems

Senior Business Analyst – Pharmacy, RCM, Billing & Financial Reconciliation

General Counsel

• Provide legal and commercial advice in support of deal execution, business expansion and growth initiatives.
• Negotiate a variety of commercial transactions involving a broad range of healthcare entities, including hospitals, health systems, health plans, physician practices and other healthcare organizations.
• Serve as a partner to cross-functional stakeholders by supporting strategic partnerships and connectivity arrangements that drive operational growth.
• Draft, review, negotiate, and manage complex commercial agreements including SaaS, technology services, data sharing, data use agreements, strategic alliances and vendor contracts.
• Structure and negotiate clearinghouse connectivity agreements, trading partner agreements, EDI-related contracts, and interoperability arrangements supporting provider revenue cycle and claims workflows.
• Work cross-functionally with the Sales, Finance and Product teams to ensure that contractual terms are compliant with legal, regulatory and corporate risk preferences.
• Advise internal stakeholders on topics relating to compliance with healthcare laws, including HIPAA, fraud and abuse laws and legal aspects related to Medicare and Medicaid compliance.
• Contribute to legal strategy and day-to-day management of any pending subpoenas, litigation and investigations.
• Provide leadership in responding to regulatory inquiries, audits and investigations relating to healthcare and data privacy topics.
• Advise on the commercial and regulatory implications of proposed data uses.
• Take on additional assignments and responsibilities as business needs dictate.
• Maintain compliance with Inovalon’s policies, procedures and mission statement.
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position.

Senior Legal Counsel

• Provide legal and commercial advice in support of deal execution, business expansion and growth initiatives.
• Negotiate a variety of commercial transactions involving a broad range of healthcare entities.
• Serve as a partner to cross-functional stakeholders by supporting strategic partnerships and connectivity arrangements that drive operational growth.
• Draft, review, negotiate, and manage complex commercial agreements.
• Structure and negotiate clearinghouse connectivity agreements, trading partner agreements, EDI-related contracts.
• Work cross-functionally with the Sales, Finance and Product teams to ensure compliance with contractual terms.
• Advise internal stakeholders on compliance with healthcare laws.
• Contribute to legal strategy and management of any pending subpoenas, litigation and investigations.
• Provide leadership in responding to regulatory inquiries, audits and investigations.

Chief Operating Officer

• Serve as the primary partner to the President and COO, anticipating needs, managing priorities, and ensuring seamless day-to-day operations
• Drive follow-through on decisions, action items, and projects to ensure clarity, accountability, and timely execution
• Can act as an extension of the President and COO in meetings and communications for coordination across teams
• Create high-quality presentations, reports, executive team and board-level materials that clearly communicate complex information
• Draft executive communications, talking points, and internal updates as needed
• Manage complex, dynamic calendars and prioritize scheduling needs for the President and COO
• Coordinate travel itineraries, accommodations, and detailed briefings to ensure smooth logistics
• Plan and execute internal and external meetings, events, and engagements
• Oversee traditional executive administrative activities, including expense reports, document management, and contract routing
• Serve as the point of contact for internal and external partners on behalf of the CPO
• Continuously refine and improve administrative and operational processes

Executive Assistant – President and Chief Operating Officer

• Maintain a pipeline of AI automation opportunities sourced from business unit intake, executive priorities, and direct stakeholder discovery.
• Build business cases with quantified ROI: cost savings, revenue lift, hours offloaded, quality improvements.
• Translate ambiguous business problems into well-scoped automation candidates with clear acceptance criteria.
• Track opportunity status, prioritization, and outcomes against original projections.
• Build functional prototypes of proposed agents and automations using modern AI tooling (LLM coding assistants, agent frameworks, prompt and skill libraries).
• Validate or invalidate business cases by getting a working version in front of stakeholders within days, not quarters.
• Iterate prototypes against real user feedback before committing to engineering investment.
• Produce demo-ready artifacts that move executive decisions forward.
• Hand off validated prototypes to engineering with clear specifications, success criteria, and stakeholder context.
• Deliver monthly executive reports covering pipeline health, in-flight initiatives, and realized impact.
• Conduct post-implementation reviews comparing projected to actual ROI; capture lessons that improve future estimates.
• Maintain compliance with Inovalon’s policies, procedures, and mission statement.
• Adhere to all confidentiality and HIPAA requirements in accordance with Inovalon Operating Policies and Procedures.
• Fulfill additional responsibilities reasonably assigned to support the operational and financial success of Inovalon.

Senior Business Analyst – AI Prototyping, Automation

Vice President

• Plans, develops and oversees enterprise-wide programs and operations for large, complex function(s) or business unit.
• Plays a leading role in high-level organizational decisions and daily operations.
• Sets and is accountable for financial plans and goals for assigned business unit or function.
• Focuses on translating corporate objectives into strategic business plans.

SVP, Product

Customer Success Manager

• Own the end-to-end customer success lifecycle from onboarding through renewal and expansion, with accountability for net revenue retention (NRR) and gross retention targets.
• Build and lead a high-performing Customer Success organization inclusive of CSMs, implementation leads, and solution consultants aligned to Inovalon’s enterprise and mid-market segments.
• Develop and operationalize health scoring, early warning systems, and proactive engagement models to reduce churn and identify expansion opportunities.
• Partner with Sales and Product leadership to ensure seamless handoffs, feedback loops, and coordinated account strategies.
• Oversee day-to-day service delivery operations, including client data onboarding, platform configuration, analytics delivery, and ongoing support.
• Establish and manage operational KPIs and SLAs across all post-sale functions.
• Lead operational planning, capacity modeling, and resource allocation to support growth without proportional headcount increases.
• Drive cross-functional alignment between Engineering, Product, and Client Services on incident management, release readiness, and platform stability.
• Stand up and lead function responsible for mapping, measuring, and optimizing core business processes across the client lifecycle.
• Identify bottlenecks, reduce cycle times, and improve quality in onboarding, data integration, and analytics delivery.
• Champion automation and tooling investments that reduce manual effort and increase scalability, partnering with Technology on build-vs-buy decisions.
• Institute a culture of continuous improvement with regular retrospectives, root cause analysis, and measurable process improvement targets.
• Build, mentor, and retain a world-class leadership team across Customer Success, Operations, and Process Engineering.
• Represent Customer Success and Operations at the executive level, providing regular updates to the President & COO on performance, risks, and strategic initiatives.
• Collaborate with the executive team on strategic planning, M&A integration, and new product go-to-market motions.
• Foster a client-obsessed, data-driven, and operationally rigorous culture throughout the organization.
• Maintain compliance with Inovalon’s policies, procedures, and mission statement.
• Adhere to all confidentiality and HIPAA requirements in accordance with Inovalon Operating Policies and Procedures.
• Fulfill additional responsibilities reasonably assigned to support the operational and financial success of Inovalon.

SVP, Customer Success and Operations

Communications

• Works with the Director, Internal Communications & Operations to lead and execute content development in support of overall communication strategies
• Builds relationships with internal stakeholders to ensure content development priorities are aligned and follow established communications processes, procedures and policies;
• Collaborates with functions across the business via the Communications Council to develop content and communications for the overall Inovalon enterprise as needed;
• Manages the enterprise communications calendar, ensuring appropriate cadence, channel alignment, and coordination across internal platforms;
• Partners with stakeholders to develop, copy edit, and publish content to nova, Inovalon's company intranet, in alignment with brand standards and the communications calendar;
• Supports the development of town hall content, including talking points and slide materials, and collaborates with the Marketing Communications team on production logistics;
• Supports the planning and execution of ONE Inovalon Connect, a monthly all-company meeting, including agenda development and content gathering across stakeholders;
• Measures the success of internal communications, reports on trends, and advises on potential opportunities or risks;
• Ensures company messages are consistent across all associate audiences and connected to overarching goals and initiatives

Internal Communications Specialist

• Lead a team in the development of the marketing strategy by analyzing, prioritizing, approving marketing activities to generate leads and increase brand visibility and equity.
• Define and direct the Product Marketing team’s strategy and work to drive positioning of our products in the marketplace. Execute upon the commercialization strategy with a deep understanding of our products, use cases, and buyer personas.
• Understand client needs and behaviors, define key benefits that differentiate our products and services, and deliver compelling messaging across multiple business units and distribution channels and partnerships to effectively promote our products.
• Attain or exceed on the agreed upon Marketing Qualified Leads (MQLs) and Marketing bookings contribution to Sales for the assigned Business Unit/s or products.
• Collaborate with Marketing, Product, and Sales teams, you’ll own the success of go to market and launch strategies for new products and features. You’ll work collaboratively to deliver campaigns that unify and amplify brand position, and client value.
• Partner with the Finance and Product teams to develop optimal pricing strategies.
• Effectively manage the Product Marketing team budget and overall advertising strategy and spend for print, online, and social media.
• Own the strategic decisions regarding participation and budget for all tradeshow and industry events for each of assigned market, or product.
• Lead the development and execution of the annual Marketing Plan including defining the objectives, key performance and results for the product marketing team, and drive articulation of product positioning.
• Direct and lead the Product Marketing team to work closely with commercialization team identifying needs and sharpen product offerings based on feedback from customers, Sales, and competitive offerings.
• Collaborate with analytic team to define and closely track effectiveness of marketing activities and results and stay abreast of pipeline contribution and growth.
• Foster and role model highly collaborative partnerships with Sales and Product Management on continuous fine-tuning of campaigns to improve results.
• Build messaging to ensure product differentiation and build a competitive intelligence strategy for consistent assessment and knowledge sharing across the business.
• Partner with Corporate Communications and Brand to define and orchestrate the Inovalon industry brand awareness strategy.
• Provide deeper insights to drive program performance, you’ll identify internal and 3rd party research needs to support product positioning and go-to-market plans.
• Assess market needs and opportunities for software applications and define market requirements and desired positioning while collaborating with Product Management to align product strategy and roadmaps to the market needs.
• Establish Strategic Imperatives and supporting KPI's for your team’s efforts and work closely with the Analytic team to track performance to ensure marketing plans are delivering expected business outcomes.
• Maintain compliance with lnovalon's policies, procedures and mission statement.
• Adhere to all confidentiality and HIPAA requirements as outlined within lnovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position.

Senior Director of Product Marketing – Payer

Full-stack Engineer

• Work collaboratively to write high quality, testable code that meets the "Definition of Done" as it relates to team commitments;
• Utilize a "Test-First" approach to software development, where possible, in which the test is developed before the code;
• Participate in design and code reviews with other engineers;
• Create automated unit, system and acceptance tests and participate in test plan reviews;
• Actively support and contribute to end of iteration demos;
• Responsible for assigned integration, testing and deployment tasks;
• Work with product management to scope and estimate product enhancements;
• Design, implement, unit test software, and test software following defined processes;
• Fix software defects (internal or customer reported) following defined process;
• Actively foster continuous team improvement by being accountable for actions and continuously striving to become a better problem solver;
• Contribute to team retrospectives, helping to identify and resolve team impediments;
• Write and maintain documentation to describe program development, logic, coding, testing, changes, and corrections;
• Actively participate in the change management process as business and technical scope is adjusted;
• Build and maintain full-stack features using .NET backend services and Angular frontend components, ensuring a high-quality, performant user experience;
• Develop and maintain RESTful APIs and integrations that support clinical workflows and data exchange within the application;
• Support cloud migration efforts, contributing to the transition of existing on-premise workloads toward AWS-based infrastructure;
• Ask the right questions during grooming sessions to surface ambiguity early and ensure user stories are well-defined before development begins;
• Develop a strong understanding of the healthcare domain and business context to contribute meaningfully beyond the immediate technical scope;
• Mentor and coach junior engineers, providing guidance on code quality, architectural decisions, and engineering best practices;
• Adhere to all confidentiality, HIPAA, regulatory, and other such policies, procedures, and requirements as outlined within Employer's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the scope of work;
• Maintain compliance with Inovalon’s policies, procedures and mission statement, and fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success;
• On Call Policy: Participate in an on-call rotation to support critical issues, including outside standard business hours (evenings, weekends, and holidays), ensuring timely response and resolution as per defined SLAs.

Senior Software Development Engineer

Business Development Rep

• Grow Strategic Partner’s revenue by leading the Strategic Partner sales team; develop and execute successful sales initiatives in support of Inovalon’s annual and long-term goals;
• Demonstrate ownership, accountability, and leadership;
• Manage the day-to-day activities of assigned associates; ensure associates have and utilize the tools, processes, resources and information needed to sell products and services into appropriate market segments;
• Drive activity to consistently attain assigned quotas through selling products to current customers and prospects;
• Develop and achieve accurate weekly, monthly, and quarterly forecasts. Work with leadership to identify risks to specific deals and execute mitigation plans in real-time;
• Utilize consultative sales techniques to drive the consistent application of best practices for each milestone of the sales process. Train team on best practices to ensure proper utilization of techniques and tools as standards;
• Develop and maintain a comprehensive knowledge of strategic partner product suite, services, and marketing initiatives ensuring focus and capitalization upon highest return activities;
• Collaborate with leadership to assess the team’s performance; collaborate on the development and execution of team and individual improvement plans and key developmental initiatives;
• Facilitate cross-departmental coordination to support business objectives;
• Drive utilization and compliance for documentation in SalesForce (CRM) software to include prospecting, contact management, accurate opportunity tracking, milestone interactions and customer communications, sales pipeline management, forecasting and sales reporting);
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position;
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer; and
• Perform other duties as required.

Senior Director, Business Development – Provider Acute

Product Manager

• Reporting to the SVP, Product, the Vice President, Product Management will serve in a key leadership role as a member of the Senior Leadership Team (SLT) and will have responsibility for leadership and strategic direction in the development, execution, enhancement, and management of the company’s product portfolio.
• Develop and maintain an expert level of knowledge regarding products, services, capabilities, infrastructure, and operations of Inovalon and its affiliates, the marketplace, competition, strategic positioning, threats, and direction.
• Lead, drive, and ultimately be responsible for all aspects of the product portfolio strategy through a build, buy, partner lens.
• Maintain comprehensive communication with Inovalon management and appropriate internal personnel, vendors, and customers regarding timelines, readiness, needs, risks, cost implications, resource requirements, and all other material aspects related to the Identified product(s) Plan(s).

VP, Product Management

Machine Learning Engineer

• Design, train, and deploy machine learning models spanning classical ML (classification, regression, clustering, time-series) and generative AI use cases including LLM-based and agentic applications.
• Build and maintain cloud-native solutions on AWS using containerized architectures (Docker, Kubernetes) to support scalable model serving and data pipelines.
• Own and contribute to the full Model Development Lifecycle (MDLC), including dataset versioning, model versioning, model registry management, and model evaluation frameworks.
• Develop and integrate Python-based ML components that work seamlessly with existing product platforms across multiple business units.
• Collaborate with AI Product Managers across the Insights BU and partner business units (Provider, Payer, Pharmacy) to translate business needs into AI solutions.
• Apply neural networks and deep learning techniques using PyTorch for appropriate use cases alongside scikit-learn-based classical approaches.
• Write robust, production-ready code following engineering best practices; participate in code and design reviews.
• Leverage AI coding tools (such as Claude Code or equivalent) as part of your daily development workflow to improve velocity and code quality.
• Mentor junior engineers and contribute to team knowledge-sharing around ML best practices, tooling, and architecture decisions.
• Support integration of frontend components into ML-powered features where applicable.
• Contribute to retrospectives and team process improvements; actively participate in sprint planning and end-of-iteration demos.
• Adhere to all HIPAA, data governance, confidentiality, and regulatory requirements in all aspects of work.
• Maintain compliance with Inovalon’s policies, procedures, and mission statement, fulfilling responsibilities that support operational and financial success.

Senior Machine Learning Engineer

Recruitment

• Own full-cycle recruiting across a broad portfolio of requisitions
• Demonstrate versatility across functional domains
• Run a strategic kickoff to build search strategy
• Evaluate candidates for capability and long-term potential
• Manage candidate experience through timely communication
• Negotiate and extend competitive offers
• Conduct all recruiting activities in compliance with applicable laws
• Challenge hiring manager assumptions with data
• Manage stakeholder relationships across all levels
• Coach hiring panels on structured interviewing
• Develop targeted sourcing strategies using competitive intelligence

AVP, GTM & Commercial Strategy – Real World Data

Senior Business Analyst – Pharmacy, RCM, Billing & Financial Reconciliation

Senior Legal Counsel

Senior Legal Counsel

Executive Assistant – President and Chief Operating Officer

Senior Business Analyst – AI Prototyping, Automation

SVP, Product

SVP, Customer Success and Operations

Internal Communications Specialist

Senior Director of Product Marketing – Payer

Senior Software Development Engineer

Senior Director, Business Development – Provider Acute

VP, Product Management

Senior Machine Learning Engineer

Senior Talent Acquisition Partner