Inovalon

Engineering Manager

• Lead the definition and delivery of the enterprise-wide process engineering strategy.
• Establish, lead and develop a team of process engineering specialists to deliver the strategy.
• Establish and lead the Process Engineering Steering Committee to ensure firmwide alignment and prioritization.
• Build effective relationships with leaders across Customer Success, Operations, Product, Engineering, Technology, Finance, HR, Compliance, Security, and Legal leaders globally to identify, prioritize, and execute transformation initiatives.
• Establish enterprise standards for process engineering, business transformation, governance, and operational excellence.
• Serve as a strategic advisor to executive leadership on operational and technology strategy.
• Develop multi-year transformation roadmaps aligned to corporate.

Head of Process Engineering

Data Scientist

• Serve as lead for programming, analytics, and statistics when working collaboratively with teams of health services researchers and business analysts to draw insight and intelligence from large administrative claims datasets, electronic medical records and various healthcare registry datasets.
• Identify and develop solutions that can be implemented to key strategic business problems using high-level modeling and statistical analyses techniques.
• Utilize SQL to perform advanced-level data extraction, transformation and data management; fully document and manage library of source code and algorithms for future use.
• Identify, develop and test hypotheses in support of research and product offerings, and communicate findings in a clear, precise, and actionable manner to our clients.
• Respond to and lead highly complex operational data requests and create ad-hoc queries to support research projects.
• Provide quality control, quality assurance and review for projects where not the lead including solution orientated approaches and mentoring for cross functional training across the functional project teams.
• Serve as lead when working closely with Inovalon’s Enterprise Data Management, Data Integration, MORE2 Registry®, and iPORT+™ teams to identify, understand, and resolve data issues and improve the efficiency, productivity and scalability of Avalere and Inovalon Product and production data processes.
• Troubleshoot complex production-related issues and coordinate successful resolution.
• Assist with the evaluation of data analytic vendors and tools.
• Maintain compliance with Inovalon’s policies, procedures and mission statement.
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position.
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company.
• Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function.
• We reserve the right to change this job description from time to time as business needs dictate and will provide notice of such.

Principal Health Data Scientist

Implementation Specialist

• Work with customer/end-users to gather and translate the business needs into detailed software requirements (Functional/Non-Functional, Integration and technical specifications).
• Perform system analysis on software programs, applications, and web services/APIs, utilizing development tools, including potential source code and system configurations investigation, during analysis.
• Lead and guide testing and troubleshooting of system features during implementation, including documenting defects, errors and solutions by performing RCA (Root Cause Analysis).
• Become fluent in engineering process and maintain relationships with key technical subject matter experts.
• Engage technology, product and operational experts as applicable to advise / create solution options that mitigate risks and ensure a successful solution roll-out.
• Learn Platform Architecture, product, and integration capabilities and remain current on them.
• Efficiently integrate new systems, features, modules, and applications with business operations and services.
• Assess customer technology and operational constraints to identify gaps and risks.
• Document process workflow, build and configure the system based on design and ensure configuration meets requirements and works as expected.
• Create and maintain deliverables within the assigned area.
• Collaborate as part of the full client lifecycle to include: RFP, demo, project kick-off, implementation, go live and optimization.
• Maintain industry expertise.
• Maintain compliance with lnovalon's policies, procedures and mission statement.
• Adhere to all confidentiality and HIPAA requirements as outlined within lnovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position.
• Fulfill those responsibilities and/or duties that may be reasonably provided by lnovalon for the purpose of achieving operational and financial success of the Company.
• Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function.

Implementation Engineer

• Work with customers and end users to gather requirements, clarify data readiness, and communicate file format specifications throughout the implementation and conversion process;
• Perform system and data analysis, including troubleshooting errors during conversion events, understanding downstream impact, and documenting root cause findings;
• Build and configure systems based on design specifications, validate that configurations meet requirements, and maintain project deliverables within the assigned scope of work;
• Participate in an on-call rotation to support planned conversion events that occur during evenings and weekends;
• Collaborate across the full client lifecycle, including implementation, go-live, and optimization;
• Adhere to all confidentiality, HIPAA, regulatory, and other such policies, procedures, and requirements as outlined within Employer’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the scope of work;
• Maintain compliance with Inovalon’s policies, procedures and mission statement, and fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success.

Accounts Receivable

• Contact customers via phone or email in portfolio to secure payment.
• Maintain collection plan tasks daily to manage past due accounts.
• Follow up on payment arrangements and settlements
• Provide overview of customer balances to senior leadership and recommendation of next steps.
• Advocate customer needs/issues cross-departmentally.

Accounts Receivable Collections Specialist

Business Development Rep

• Own the process for negotiating complex, multi-year renewal contracts
• Provide Care Management subject matter expertise to assigned sales team
• Serve as a conduit to Care Management clinical resources
• Maintain disciplined and reliable execution of sales operations
• Identify, qualify, and develop net-new business opportunities
• Develop an understanding of Inovalon’s enterprise solutions
• Work closely with assigned Sales team and other team members to qualify prospect accounts
• Partner with Marketing to communicate customer insights
• Lead or support product presentations and solution positioning
• Develop a deep understanding of the territory’s market dynamics
• Conduct effective discovery, needs assessments, and consultative conversations
• Collaborate with assigned Sales Representatives, Marketing, and Business Development leaders
• Travel to meet with prospective and existing clients
• Serve as an informal mentor or coach to new hires
• Contribute to a positive team culture that emphasizes accountability, collaboration, and continuous improvement
• Maintain compliance with Inovalon’s policies, procedures and mission statement

Business Development Manager – Care Management

Artificial Intelligence

• Own the comprehensive redesign and optimization of the revenue organization's data architecture.
• Establish, lead, and enforce robust data governance frameworks, policies.
• Transform disparate, siloed data into a unified, "AI-ready" state.
• Serve as the ongoing Product Manager for our internal revenue capabilities.
• Continuously evaluate sales, operational, and compensation workflows.
• Ensure data and AI initiatives are seamlessly integrated into the core CRM.

Data Governance, AI Strategy Advisor

Customer Success Manager

• Develop and execute the enterprise strategy and roadmap for CRM and commercial technology platforms.
• Align technology capabilities with business priorities to improve commercial performance and customer engagement.
• Evaluate emerging technologies, including AI-enabled solutions, to drive innovation and productivity.
• Provide executive oversight of the enterprise CRM platform, ensuring scalability, reliability, adoption, and continuous improvement.
• Lead governance, enhancements, release management, and platform optimization.
• Ensure seamless integration with ERP, marketing automation, customer support, CPQ, and analytics platforms.
• Partner with Sales leadership to optimize lead management, pipeline visibility, forecasting, and opportunity management.
• Improve seller productivity through automation and standardized workflows.
• Drive adoption of commercial systems and best practices.
• Establish enterprise data governance standards.
• Deliver executive dashboards and KPI reporting.
• Improve forecast accuracy and actionable business insights.
• Serve as a trusted advisor to Sales, Marketing, Customer Success, Finance, and IT leaders.
• Develop business cases for technology investments and communicate measurable ROI.
• Manage strategic vendors, implementation partners, and technology investments.
• Build a culture of innovation, accountability, and continuous improvement.

Senior Director, Commercial Systems, CRM

Threat Intelligence Specialist

• Work with senior-level market researchers to manage and streamline market research and competitive intelligence projects and platforms to improve the company’s competitive position.
• Use AI and other techniques to resourcefully collect and analyze secondary and primary research data that supports market opportunity, market trend and competitive landscape assessments.
• Maintain competitive intelligence platform and data and share with stakeholders across departments.
• Recruit, interview and survey customers and prospects as needed to learn about their experience and attitudes about healthcare technology.
• Proactively recommend research process improvements to elevate the market research and competitive intelligence functions at Inovalon.
• Other duties as requested and/or determined.

Market Research and Competitive Intelligence Analyst

General

• Configures and onboards new orders for Inovalon provider products and services
• Plans, executes, and finalizes projects according to agreed timelines
• Responsible for coordinating the efforts of the project in order to onboard according to the plan
• Defines the objectives and manage them throughout the duration of the implementation project
• Manage customer onboarding experience from initial in-take call to go live
• Troubleshoot complex issues using an analytical approach

Senior Implementation Advocate

• Responsible for successful execution of Technology Department processes, initiatives & financial performance;
• Designing, implementing, managing & improving processes that are related to supporting, maintaining & optimizing department performance and execution;
• Responsible for reporting to measure, track & manage key performance metrics (including organizational management, financial & budget);
• Engage stakeholders across the organization & global teams to ensure deliverables are delivered on time & according to plan;
• Manage all global people processes including onboarding, team assignments and global team tracking and support.

Implementation Operations Manager

Technical Account Manager

• Develop a strong understanding of customer use cases, data products, and industry trends to support customer success and ongoing adoption.
• Partner closely with Customer Success Managers to provide technical consultation and support during customer engagements.
• Investigate and troubleshoot customer data delivery, integration, and technical support issues.
• Validate customer data extracts and delivery outputs to help ensure quality and accuracy prior to delivery.
• Support escalated customer issues by coordinating across internal teams and driving timely resolution.
• Collaborate with Product, Engineering, and Operations teams to communicate customer feedback, recurring issues, and enhancement opportunities.
• Assist customers in understanding APIs, delivery methods, and technical documentation.
• Analyze data quality concerns and work with internal stakeholders to identify root causes and corrective actions.
• Contribute to process improvement initiatives aimed at increasing operational efficiency, scalability, and customer satisfaction.
• Maintain accurate internal documentation related to customer issues, workflows, and technical processes.
• Support onboarding activities as needed from a technical consultation and escalation management perspective.
• Stay informed on evolving technologies, data delivery methodologies, and customer technical requirements.
• Maintain compliance with company policies, procedures, confidentiality requirements, and applicable data handling standards.

Full-stack Engineer

• Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions across the full stack, including both backend services and user-facing UI components.
• Develop and maintain backend services and APIs in Java and JavaScript; build and maintain front-end features using Angular or other modern web application frameworks.
• Work with SQL and Snowflake for data querying, transformation, and analysis; contribute to data ingestion and transformation pipelines supporting the Real World Data platform.
• Leverage AI-driven development tools and practices to accelerate delivery, improve code quality, and solve complex engineering problems; stay current with emerging technologies and front-end development trends.
• Support code reviews, testing, and release processes; contribute to a culture of engineering excellence and continuous improvement.
• Set direction and goals for the team regarding project impact, product quality, and engineering efficiency; lead major initiatives, rollouts, and phased releases.
• Provide mentorship to onboarding team members and enable successful ramp-up.
• Participate in an on-call rotation to support critical issues outside standard business hours, ensuring timely response and resolution per defined SLAs.
• Maintain compliance with Inovalon's policies, procedures and mission statement.
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position.

Staff Software Development Engineer, L5

Product Manager

• Develop business cases to justify investment required to build, partner or buy.
• Be the trusted thought leader for your product area; being the ‘voice of the market/customer’ within Inovalon and externally with customer interactions and events.
• Build and maintain roadmap for products and work with cross-functional teams to deliver a unified product plan to the market.
• Work with Marketing and Sales to define the go-to-market strategy, product positioning, and pricing strategies.
• Develop, drive and coordinate complex product priorities in a fast-paced environment with intra-team and inter-team dependencies.
• Develop and implement a company-wide commercialization and launch plan for the products within the product line, working with all departments and the Product PMO to execute.
• Translate product strategy into requirements and prototypes, and then work with architects, developers and customers to implement these features.
• Serve as a product evangelist with Marketing, Sales, and the go-to-market organization to confirm the vision, roadmap and best practices are understood.
• Analyze and manage to product metrics/KPI’s that inform the success of your products in the market.
• Maintain compliance with Inovalon’s policies, procedures and mission statement.
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position;
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company.
• Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function; and
• We reserve the right to change this job description from time to time as business needs dictate and will provide notice of such.

Senior Product Manager – Healthcare Data Products

Product Marketing

• Lead and own the commercial strategy for Inovalon’s RWD business, including revenue targets, market segmentation, growth opportunity identification, and multi-year business planning in alignment with product roadmaps, sales capacity, and financial targets.
• Define and execute market segment strategies for RWD customers, with particular emphasis on the life sciences segment (biopharma, medical device, CROs, HEOR) and adjacent segments including payers and providers.
• Lead build/buy/partner decision frameworks and M&A evaluation for the RWD portfolio, identifying inorganic growth opportunities in collaboration with Sales, Product, Corporate Strategy, and other internal Inovalon functions.
• Translate enterprise strategy into actionable, segment-specific commercial plans for new products, add-ons, and expansions across the RWD portfolio.
• Support annual and multi-year business planning cycles, ensuring tight alignment across sales capacity, product roadmaps, pricing strategy, and financial targets.
• Own GTM readiness and commercialization execution for new RWD products and enhancements, ensuring clear positioning, pricing, packaging, and enablement for sales and customer-facing teams.
• Establish and operationalize a repeatable commercialization model for the RWD portfolio, including scalable launch playbooks, portfolio governance, and operating cadences connecting product definition through market launch to post-launch performance.
• Lead quarterly product portfolio planning to define and maintain a clear Plan of Record, aligning product roadmap, market priorities, and commercial readiness across Product, Sales, and Engineering.
• Own post-launch performance tracking and continuous optimization, ensuring RWD products achieve targeted adoption, pipeline contribution, and revenue outcomes.
• Partner with Sales Engineering to evolve pre-sales support toward a strategic commercial capability, including early adopter validation, deal strategy input, and structured Voice of Customer capture.
• Ensure new product launches are rigorously evaluated for profitability and GTM viability, driving adoption, pipeline conversion, and early revenue realization.
• Own product and services pricing strategy for the RWD business, in close alignment with Product and Finance, developing pricing frameworks that balance growth, competitiveness, and margin discipline.
• Design RWD-specific pricing and packaging models that reflect the distinct value drivers of closed claims, open claims, EHR, and clinical notes data across different customer segments and use cases.
• Support deal-level pricing decisions and approvals for complex or strategic opportunities in the RWD portfolio.
• Incorporate competitive positioning, market feedback, and performance data into continuous refinement of monetization strategies.
• Lead the Voice of Customer function for the RWD business, including customer advisory boards, structured feedback loops, and insight programs that directly inform roadmap prioritization and commercial decisions.
• Drive market research and competitive intelligence for the RWD landscape, translating insights into actionable recommendations for product strategy, pricing, and GTM execution.
• Monitor and analyze the evolving RWD regulatory and policy landscape — including FDA Real World Evidence guidance, CMS data programs, and data use and privacy regulations — to ensure commercial strategy remains proactive and well-positioned.
• Ensure customer insights, especially from life sciences and other priority segments, are systematically captured and integrated into product and commercial decisions.
• Allocate meaningful time to direct customer engagement, including executive meetings, strategic account support, and industry conferences.
• Serve as an external thought leader and spokesperson for Inovalon’s RWD capabilities, presenting at key industry forums and relevant life sciences and data analytics conferences.
• Engage with industry analysts from Gartner, KLAS, IDC, HFS, and other relevant analyst firms, ensuring Inovalon’s RWD narrative is well understood and competitively differentiated.
• Partner with Sales and Marketing on brand-building, thought leadership content, marketing campaigns, and competitive positioning for the RWD business.
• Drive integrated cross-functional alignment across Sales, Product, Engineering, Marketing, Finance, and Customer Success, ensuring clarity, accountability, and execution from strategy through results.
• Monitor and analyze commercial performance for the RWD business, including bookings, pipeline health, pricing effectiveness, and retention signals, using data and customer insights to continuously refine strategy and execution.
• Establish clear launch success metrics and operating cadences to track adoption, customer feedback, and commercial performance post-launch.
• Present business plans, performance insights, and growth recommendations to the VP of Commercial Strategy and broader executive leadership.

Head of Process Engineering

Principal Health Data Scientist

Implementation Engineer

Implementation Engineer

Accounts Receivable Collections Specialist

Business Development Manager – Care Management

Data Governance, AI Strategy Advisor

Senior Director, Commercial Systems, CRM

Market Research and Competitive Intelligence Analyst

Senior Implementation Advocate

Implementation Operations Manager

Technical Account Manager

Staff Software Development Engineer, L5

Senior Product Manager – Healthcare Data Products

AVP, GTM & Commercial Strategy – Real World Data