Inovalon

People Operations

• Serve as a subject matter expert for a wide range of HR shared services requiring both broad and deep knowledge and experience in HR Operations, Employee Relations, Associate Life Cycle, and HR Compliance
• Manage the processing of business and time-critical HR-related transactions in various HRIS, ATS and technology platforms while maintaining high work standards and attention to detail to ensure all HR operations transactions are processed and documented according to applicable legislative requirements, Company policy, internal quality and performance standards
• Responsible for continuously reviewing and updating knowledge-base content and documentation to ensure the accuracy and relevancy of all information published and available to associates in the Knowledge Center
• Responsible for conducting Oracle audit reviews to ensure all transactions and processes are accurately captured in the system. Identify opportunities for continuous operational performance improvement/risk management.
• Manage and oversee all moderate to complex corrective actions, performance improvement plans (PIPs), and termination requests submitted by HR Business Partners and management. Responsibilities include drafting and reviewing performance management documentation, ensuring adherence to the correct progressive discipline workflow, and tracking action levels, required approvals, and signatures to maintain accuracy and compliance.
• Manage end-to-end HR administration—including onboarding/offboarding, background checks, system access, and HRIS data entry—ensuring compliance, accuracy, and a seamless experience for employees, contractors, and interns.
• Manage all employee leave processes, including FMLA, Paid Family Leave (PFL), Military Leave, and Unpaid Leave of Absence (LOA), ensuring timely communication, documentation, and support throughout the leave lifecycle
• Manage moderate to complex ADA requests, ensuring compliance with applicable laws and internal policies, while guiding associates and leaders through the interactive process and partnering with the HRBP team when cases escalate into employee relations concerns.
• Manages I-9 verification completion for all new hires, including addressing cases where requirements are not met, overseeing recertification processes in Equifax, conducting audits, and ensuring compliance with federal requirements and timely documentation.
• Partner with HR Compliance Manager to manage all new hire and annual compliance training, background check audits and any other audits as required
• Responsible for monthly reporting of all foreign nationals to ensure compliance with visa requirements
• Handles all ad hoc HR projects including but not limited to promotion cycle support, review of control procedures, employee referral, introductory period evaluation process and performance management process
• Creates, maintains, and audits personnel files, ensuring accurate documentation, secured storage and compliance with organizational and legal requirements
• Responsible for all preparatory and administrative tasks related to reduction in force, ensuring accuracy, compliance and timely execution of documentation
• Manages the administration of the HR ticketing system (ServiceNow), ensuring timely triage, resolution, and documentation of associate inquiries and requests in alignment with service level agreements (SLAs)
• Build and foster strong relationships with key stakeholders
• Drive ongoing enhancement of HR programs and policies to align with PSSC goals. Facilitate coordination between the PSSC and the HR team to effectively support both routine and ad-hoc programs and events, including the annual benefits open enrollment, performance evaluation processes, training and development initiatives, and employee engagement activities.
• Define and monitor processes for monthly, standard, custom, and ad-hoc reports to support PSSC program needs and management objectives
• Consistently adhere to all confidentiality and HIPAA requirements in Inovalon's Operating Policies and Procedures, specifically regarding data handled or work undertaken in this position. Maintain the highest standards of privacy and confidentiality of all Company, associate, and third-party/agency information.

Senior People Solutions Business Partner

Operations

• Lead, appropriately scale, drive, and manage all operations teams, tools, processes, policies, compliance, procedures, quality assurance, and associated resources;
• Assess current state of operational management processes, business plans, reporting and controls; adjust and improve as appropriate;
• Oversee the expansion and growth of the operations function, including the design and implementation of scalable business processes and infrastructure;
• Provide leadership to the customer-facing support organization, including Technical Support, Customer Support, and Implementation & Training;
• Oversee management and drive process improvement for advanced technical support leveraging Technical Support team, working in collaboration with Engineering and IT teams when appropriate;
• Partner with HR team to continue development of career pathing, develop staff resource planning and support talent acquisition to support the growth of the Operations organization;
• Provide leadership to the internal-facing support functions of the PMO;
• Develop, implement and manage the annual budget in conjunction with the business unit leadership; prepare and submit an annual operational budget for review and approval and manage effectively within this budget;
• Work with Finance team to coordinate on monthly revenue and billing activities to support the financial operations of the business unit, including but not limited to, assisting with revenue forecasting, supporting billing functions, collections activities, tracking and reporting customer credits, and other customer facing finance activities;
• Develop strategic imperatives for business unit and partner with Finance and Data Governance to identify KPI’s that support the achievement of business imperatives;
• Partner with the business unit Executive Leadership Team to execute the current growth strategy;
• Provide visible and impactful leadership to employees as an executive and member of the business unit ELT; and
• In partnership with the business unit ELT, set the “tone at the top” of the organization that reinforces the values and employee value proposition;
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position;
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company;
• Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function; and
• We reserve the right to change this job description from time to time as business needs dictate and will provide notice of such.

Senior People Solutions Business Partner

SVP, Customer Operations