Inovalon

General Counsel

• Draft and negotiate commercial contracts including technology-related/SaaS agreements, vendor agreements, professional services agreements, non-disclosure agreements, and data sharing agreements;
• Work cross-functionally with business leaders and key stakeholders (e.g., Sales, Product, Finance) to manage the contracting process, negotiate agreements and drive deals to closure;
• Respond to inquiries and advise internal clients on contract interpretation, dispute resolution, risk allocation and other legal considerations, as appropriate;
• Coordinate and assist with risk assessments, and related requirements;
• Undertake special projects, and support legal and compliance program initiatives;
• Support response to third-party requests for information, litigation holds, electronic discovery and other related topics;
• Work cross-functionally with relevant stakeholders to integrate these policy requirements into business operations;
• Take on additional assignments and responsibilities as business needs dictate;
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.

Legal Counsel

• Draft and negotiate commercial contracts including technology-related/SaaS agreements, vendor agreements, professional services agreements, non-disclosure agreements, and data sharing agreements;
• Work cross-functionally with business leaders and key stakeholders (e.g., Sales, Product, Finance) to manage the contracting process, negotiate agreements and drive deals to closure;
• Respond to inquiries and advise internal clients on contract interpretation, dispute resolution, risk allocation and other legal considerations, as appropriate;
• Coordinate and assist with risk assessments, and related requirements;
• Undertake special projects, and support legal and compliance program initiatives;
• Support response to third-party requests for information, litigation holds, electronic discovery and other related topics;
• Work cross-functionally with relevant stakeholders to integrate these policy requirements into business operations;
• Take on additional assignments and responsibilities as business needs dictate;
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position;
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.

Director

• In partnership with HR domain specialists and HR business partners, collaborate with Inovalon business unit and executive leaders to develop and implement the enterprise-wide total rewards strategy, guidelines, and policies.
• Effectively manage the compensation and benefits team members to ensure their skill sets, performance, goals and objectives are in alignment with the strategic, operational and service goals.
• Analyze, compile, research, and validate data to ensure the accuracy and appropriateness of analytics. Present and articulate relevant data and statistics to support an informative narrative.
• Serve as a subject matter expert that can lead the analysis, planning and delivery of the executive compensation program.
• Develop and implement suitable controls to ensure consistent accuracy in all data, reports, and analytics prepared by the Total Rewards team.
• Assess compensation and benefits market trends and best practices to inform executive leadership.
• Lead the design and maintenance of the company-wide job description records.
• Manage the annual spend against budget, overseeing vendor contracts and relationships with total rewards program providers.
• Effectively lead and manage the planning and delivery of all annual compensation and benefits programs.
• Partner with HRIS, People Services, and Talent Management to ensure integration of total rewards policies.

Senior Director, Total Rewards

Product Manager

• GTM Modeling: Develop comprehensive Go-to-Market (GTM) models and strategies for new product launches, considering market dynamics, competitive landscape, customer segmentation, pricing strategies, and distribution channels.
• Customer-Oriented Approach: Cultivate a deep understanding of customer needs, pain points, and preferences through market research, customer interviews, and data analysis. Utilize this insight to inform product strategy and prioritize features that deliver maximum value to customers.
• Market Sizing: Conduct thorough market analysis and sizing exercises to identify target market opportunities, assess market potential, and inform strategic decision-making.
• Data Analytics: Leverage advanced analytics techniques to extract actionable insights from real-world data sources, enabling evidence-based decision-making and product innovation. Collaborate with data scientists and analysts to develop predictive models, segmentation strategies, and performance metrics.
• Healthcare Experience: Demonstrate a strong understanding of the healthcare industry landscape, including regulatory requirements, reimbursement models, healthcare IT infrastructure, and emerging trends such as value-based care and population health management.
• Product Lifecycle Management: Drive the end-to-end product lifecycle from ideation to launch to optimization, following agile methodologies and best practices. Define product requirements, create user stories, prioritize backlog, and coordinate cross-functional teams to deliver high-quality products on time and within budget.
• Customer Engagement: Serve as the primary point of contact for customers, engaging in strategic discussions, conducting product demonstrations, and addressing customer feedback and concerns. Effectively navigate tough conversations and negotiate win-win solutions to drive customer satisfaction and retention.

Senior Product Manager – RWD

Operations

• Accountable for the reliability, availability, performance, and operational health of customer pharmacies using the ScriptMed SaaS platform.
• Direct a global operations organization responsible for ITIL-aligned Incident, Problem, and Change Management.
• Partner with Product, Engineering, Security, and Customer Success to ensure dependable service and predictable outcomes.
• Owns day-to-day and sustained operational performance for ScriptMed, including uptime, incident response, and service restoration.
• Leads a blended onshore/offshore operating model, ensuring 24x7 coverage and clear escalation paths.
• Establish and mature a Network Operations Center (NOC) and evolve it into an AI-enabled Intelligent Operations Management Center.
• Drive operational discipline across Incident, Problem, and Change Management to improve metrics.

Senior Director, Customer Reliability – Technical Operations

Program Manager

• Actively drive sales efforts and results of Inovalon’s Performance-based Partner (PBP) referral partners through a defined cadence of touchpoints both onsite with Partner and remote meetings and webinars.
• Grow Inovalon’s PBP partner revenues by helping deliver the Inovalon Partner Engagement Program.
• Completes strategic customer account plans that meet strategic partner standards.
• Leads a proactive, collaborative account planning process focused on mutual performance objectives, financial targets, and milestones over the near and longer-term.
• Proactively assesses, clarifies, and satisfies partner account needs on an ongoing basis.
• Lead process automation initiatives to improve efficiency across internal and external reporting and workflows
• Ensures that sales and other performance metrics are measured and reported to strategic account and internal stakeholders on a regular monthly, quarterly, annually and on an as needed basis.
• Work collaboratively across a cross-functional matrix within Inovalon including Direct Sales, Sales Operations, Strategic Partner Sales, Implementation, Partner Success, Partner Support, and others to ensure all teams are communicating and are aligned in driving towards PBP revenue goals.
• Ensure partners have the tools, processes, resources, and information needed to promote the Inovalon products and services into their customer base.
• Develop and maintain a comprehensive knowledge of Inovalon’s product suite, services, and marketing initiatives. Ensure we are focused and capitalizing upon the highest return activities.
• Drive utilization and compliance for documentation in SalesForce CRM and other sales automation tools (prospecting, contact management, accurate opportunity tracking, milestone interactions and customer communications, sales pipeline management, forecasting and sales reporting).
• Serve as a trusted subject matter expert (SME) on key processes and integration as it pertains to our PBP’s.
• Support leadership by reinforcing priorities, driving alignment, and helping the team adapt to change.
• Execute other related duties as requested. Assist management on broader strategic initiatives.
• Comply with all security policies/procedures.
• Maintain compliance with Inovalon’s policies, procedures and mission statement.
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.

Senior Partner Program Manager, Strategic Partners

Data Scientist

• Serve as lead when working collaboratively with product leads, managers, and owners to draw insight and intelligence from large administrative claims datasets, electronic medical records, and various healthcare registry datasets;
• Identify and develop solutions that can be implemented to key strategic business problems using high-level modeling and statistical analyses techniques;
• Utilize SQL to perform advanced-level data extraction, transformation and data management; fully document and manage library of source code and algorithms for future use;
• Identify, develop, and test hypotheses in support of research and product offerings, and communicate findings in a clear, precise, and actionable manner to our clients;
• Respond to and lead highly complex operational data requests and create ad-hoc queries to support research projects;
• Serve as lead when working closely with Inovalon’s Enterprise Data Platform teams to identify, understand, and resolve data issues and improve the efficiency, productivity, and scalability of the company’s data processes;
• Troubleshoot complex production-related issues and coordinate successful resolution;
• Assist with the evaluation of data analytic vendors and tools;
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position;
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company;
• Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function; and
• We reserve the right to change this job description from time to time as business needs dictate and will provide notice of such.

Senior Health Data Scientist – EHR Real World Data

Business Development Rep

• Drive demand and increase awareness of Inovalon’s products by engaging prospects and nurturing existing relationships through effective communication across multiple channels, including in‑person meetings, virtual interactions, and phone outreach.
• Maintain disciplined and reliable execution of sales operations, including accurate CRM documentation (Salesforce), pipeline hygiene, forecasting, and follow‑up processes.
• Identify, qualify, and develop net‑new business opportunities while expanding and strengthening existing client relationships.
• Develop an understanding of Inovalon’s enterprise solutions and the ONE Inovalon mission, identifying and connecting opportunities across business units and collaborating with colleagues to ensure customers receive the full value of Inovalon’s offerings—even beyond the assigned territory or BU.
• Work closely with assigned Sales team and other team members in your territory to qualify prospect accounts, ensure web demonstrations are completed in a timely and thorough manner, and all sales opportunities are properly gathered with Marketing, Sales, and Business Development departments.
• Partner with Marketing to communicate customer insights, competitive trends, and emerging needs that influence product and go‑to‑market strategy.
• Lead or support product presentations, solution positioning, and demonstration processes in collaboration with Sales, Marketing, and Business Development teams.
• Develop a deep understanding of the territory’s market dynamics, competitive landscape, and customer needs to inform strategic sales planning.
• Conduct effective discovery, needs assessments, and consultative conversations that influence customer decision‑makers.
• Collaborate with assigned Sales Representatives, Marketing, and Business Development leaders to synergize sales efforts, follow up activities and support each other with identified new business opportunities and clients;
• Travel to meet with prospective and existing clients to drive sales outcomes and strengthen relationships.
• Serve as an informal mentor or coach to new hires by modeling best practices in sales process discipline, communication, and customer engagement.
• Contribute to a positive team culture that emphasizes accountability, collaboration, and continuous improvement.

Business Development Manager – Acute Full Cycle Sales

Architect

• Responsible for ensuring the quality, reliability, security, and architectural integrity of ScriptMed, a SaaS-based specialty pharmacy platform.
• Leads global (onshore/offshore) Agile teams accountable for validating the platform through manual quality assurance and automated testing.
• Manages a team of architects specializing in database, cloud, and security architecture.
• Partners closely with Product, Engineering, Security, and Operations to establish quality standards, reduce delivery risk, and support compliance requirements applicable to healthcare technology.

Senior Director, Platform Quality – Architecture

Risk

• Centralize Data Rights: Implement a codified, scalable solution to track, manage, and update data rights and usage controls across all business units and data domains.
• Enable Responsible Innovation: Integrate governance frameworks into product development, analytics, and AI workflows to ensure responsible and compliant use of Inovalon’s data assets.
• Audit Readiness: Maintain comprehensive documentation and audit controls to ensure the data platform is continuously prepared for internal and external regulatory audits.
• Visualize Data Trends: Build automated monitoring and reporting tools that provide realtime visibility into data pipeline readiness, integrity, and freshness.
• Vulnerability Management: In partnership with other teams, identify points of data vulnerability and lead the implementation of mitigation and remediation protocols.
• KPI Tracking: Define, measure, and report metrics that assess the effectiveness and maturity of data governance practices
• Other Responsibilities: Maintain compliance with Inovalon’s policies, procedures, and mission statement. Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position. Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.

Senior Director, Data Governance

Performance Marketing

• Partner with business unit leadership, Product Marketing, and other stakeholders to strategize, develop, and execute integrated marketing campaigns
• Lead the planning, execution, and optimization of demand generation and brand awareness campaigns across multiple channels
• Conduct market research and analyze consumer behavior, trends, and competitive landscapes
• Manage campaign timelines, resources, and budgets
• Collaborate across various groups to ensure messaging consistency and strategic alignment
• Monitor and analyze campaign performance data, providing actionable insights and recommendations for continuous improvement
• Optimize SEO, PPC, and paid media strategies

Senior Marketing Campaign Manager

• Work with leadership to develop strategies to improve and maintain a high standard of customer satisfaction;
• Implement and support a service model and standards across the team to continuously improve our Customers Total Customer Experience;
• Create, measure and exceed service standards and key performance metrics for customer and partner interactions;
• Oversee a team of support personnel including setting clear objectives, evaluating progress, and instilling a high-performance culture with focus on teamwork, service excellence, and ownership for resolving customer issues;
• Develops and refines standard operating procedures for ticket management, monitoring, alerting, and incident management processes;
• Identifies and develops key performance standards and metrics to drive desired culture and work to ensure their achievement;
• Analyzes, evaluates, monitors, and reports department operating performance data to include communicating analyzed results to senior management;
• Serves as point of escalation for customers to resolve highly complex problems; collaborates with cross functional teams to resolve escalated customer complaints;
• Stays abreast of new product developments and tactical direction to the business regarding technical support challenges;
• Provides documentation and specific product suggestions influencing product direction;
• Manages operational and communication impacts of planned changes, outages, and technology emergencies;
• Collaborate with key internal stakeholders to drive customer success and quality to provide long-term value for our customer base;
• Partner with Inovalon’s cross functional teams to provide customer feedback, streamline processes and improve customer outcomes;
• Engage directly with our customers to garner feedback and ensure quality of service;
• Implement systems and processes designed to enable scale and support excellence;
• Build upon Inovalon’s Support career framework to enhance the team’s focus on personnel development;
• Maintains knowledge of technology and industry trends and processes and disseminates information to the Customer Support team;
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company.

Director, Application Support

• Leads and executes all sales activity for the assigned product suite and applications within defined territory to achieve sales objectives.
• Partners with the sales leadership team to develop and execute a plan aligned with the sales goals in assigned territory.
• Functions as a subject matter expert on assigned product suite and applications to orchestrate seamless execution of lead generation and account cultivation activities.
• Provides specific direction and guidance to advance and or transition sales opportunities with ownership and engagement to ensure successful conversion and deal closure.
• Leverages detailed knowledge of quality-of-care reporting, benchmarking and data analytics, and the value of using business intelligence to improve care outcomes.
• Serves as a player coach to other team members to teach, strategize, and advance their prospecting and overall sales skills following Business Unit sales processes.
• Participates in weekly sales meetings and communicates weekly results and performance metrics as they relate to sales pipeline, sales activities, sales cycle time, regional market share, market penetration, wins and losses, etc. for both individual and team performance.
• Monitors and provides structured feedback on market conditions, regulatory trends, competitive activities, win-loss lessons learned, targeted initiatives for growth and with key target accounts or channel partners within territory.
• Identifies regional influencers that can support and influence the sales of products and services; regional activities may include tradeshows, association memberships, training, speaking engagements, etc.
• Maintains compliance with Inovalon’s policies, procedures and mission statement.
• Adheres to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position.
• Fulfills those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.

Senior Business Development Manager, Healthcare Software – Acute Space

People Operations

• Build and mentor a high-performing team of People Analysts, fostering their growth while driving operational excellence
• Create a culture of continuous improvement, innovation, and customer-centric service delivery
• Serve as the primary platform owner for Oracle Fusion HCM, ensuring optimal system health, performance, enablement, and security
• Manage system maintenance, upgrades, and enhancements while minimizing disruption to business operations
• Configure roles, permissions, and access controls to maintain data integrity and compliance
• Drive platform optimization to unlock new capabilities and improve user experience
• Oversee the broader People Technology ecosystem, including People tools, applications, and third-party integrations
• Lead full lifecycle People Technology implementations, from requirements gathering through deployment and adoption
• Partner with IT and vendors to design scalable solutions that meet current and future needs
• Stay ahead of emerging People Technology trends and recommend innovations to leadership
• Design and generate sophisticated reports, dashboards, and analytics that drive business decisions
• Transform people data into actionable insights for stakeholders across the organization
• Ensure data accuracy, consistency, and accessibility across all HR systems
• Act as the escalation point for complex system issues, providing timely resolution and expert guidance
• Develop and maintain comprehensive system documentation and training materials
• Lead change management efforts for system enhancements and process improvements
• Build strong partnerships with business leaders to anticipate needs and proactively deliver solutions
• Maintain rigorous security controls and audit trails across all People Technology platforms
• Ensure systems support enterprise-wide compliance with employment laws, regulations, and company policies
• Uphold all confidentiality and HIPAA requirements in handling sensitive employee data.

Manager, People Technology – Oracle HCM

Product Marketing

• Develop product positioning and messaging that differentiates Inovalon in the market;
• Manage integrated product marketing plan, developing the strategy of the marketing programs that drive demand for Inovalon solutions;
• Lead the development of content website, sales collateral, lead generation, videos, blog posts, webinars, infographics, and sales tools that support the selling / marketing of Inovalon solutions;
• Plan the marketing support surrounding the launch of new products and releases and manage the cross-functional implementation of the plan;
• Work collaboratively across various groups including Product Management, Development, Design, Marketing, Sales, Client Success and Operations;
• Drive competitive analysis and positioning to influence Inovalon solution value proposition.

Legal Counsel

Legal Counsel

Senior Director, Total Rewards

Senior Product Manager – RWD

Senior Director, Customer Reliability – Technical Operations

Senior Partner Program Manager, Strategic Partners

Senior Health Data Scientist – EHR Real World Data

Business Development Manager – Acute Full Cycle Sales

Senior Director, Platform Quality – Architecture

Senior Director, Data Governance

Senior Marketing Campaign Manager

Director, Application Support

Senior Business Development Manager, Healthcare Software – Acute Space

Manager, People Technology – Oracle HCM

Product Marketing Manager