Senior Implementation Advocate

Inovalon

Configures and onboards new orders for Inovalon provider products and services. Plans and executes projects according to agreed timelines with a focus on enterprise customers.

Posted 6/24/2026full-timeFlorida, Maryland, Pennsylvania • 🇺🇸 United StatesSenior💰 $68,000 - $90,112 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Configures and onboards new orders for Inovalon provider products and services
Plans, executes, and finalizes projects according to agreed timelines
Responsible for coordinating the efforts of the project in order to onboard according to the plan
Defines the objectives and manage them throughout the duration of the implementation project
Manage customer onboarding experience from initial in-take call to go live
Troubleshoot complex issues using an analytical approach

Requirements

What you’ll need

Minimum of 5 years’ experience implementing or supporting software with high volume of transactions
Healthcare EDI Knowledge (ANSI X12, 835, 837, 270/271)
Project Management fundamentals experience
Proficient in use of Microsoft Office suite (MS Word, MS Excel, MS Outlook)
Proficient in working with CRM systems, Salesforce.com a plus
Proficient with using and supporting Software as a Service (SaaS)
Excellent verbal and written customer service skillset along with strong organizational skills
Ability to work efficiently, effectively and independently in a fast-paced environment
Knowledge of healthcare or clinical environments such as Ambulatory, Post-Acute and Acute settings
Knowledge of Billing (claims and remittance) and Revenue Cycle Management

Benefits

Comp & perks

Health insurance
Life insurance
Company-paid disability
401k
18+ days of paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Healthcare EDIANSI X12835837270271Project ManagementSoftware as a ServiceCRM systemsBilling

Soft Skills

customer serviceorganizational skillsanalytical approachindependent workcommunication skillstime managementproblem-solvingteam coordinationproject executioncustomer onboarding