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Senior Director, Commercial Systems, CRM
InovalonSenior Director responsible for CRM and commercial technology ecosystem at Inovalon. Driving digital transformation by optimizing business processes and improving data quality.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Develop and execute the enterprise strategy and roadmap for CRM and commercial technology platforms.
- Align technology capabilities with business priorities to improve commercial performance and customer engagement.
- Evaluate emerging technologies, including AI-enabled solutions, to drive innovation and productivity.
- Provide executive oversight of the enterprise CRM platform, ensuring scalability, reliability, adoption, and continuous improvement.
- Lead governance, enhancements, release management, and platform optimization.
- Ensure seamless integration with ERP, marketing automation, customer support, CPQ, and analytics platforms.
- Partner with Sales leadership to optimize lead management, pipeline visibility, forecasting, and opportunity management.
- Improve seller productivity through automation and standardized workflows.
- Drive adoption of commercial systems and best practices.
- Establish enterprise data governance standards.
- Deliver executive dashboards and KPI reporting.
- Improve forecast accuracy and actionable business insights.
- Serve as a trusted advisor to Sales, Marketing, Customer Success, Finance, and IT leaders.
- Develop business cases for technology investments and communicate measurable ROI.
- Manage strategic vendors, implementation partners, and technology investments.
- Build a culture of innovation, accountability, and continuous improvement.
Requirements
What you’ll need- 12+ years of progressive leadership experience supporting commercial organizations through CRM, Sales Operations, Revenue Operations, or Business Systems.
- 7+ years leading enterprise technology initiatives and cross-functional teams.
- Experience optimizing enterprise CRM platforms (Salesforce preferred).
- Strong executive communication, change management, and stakeholder leadership skills.
Benefits
Comp & perks- Health insurance
- Life insurance
- Company-paid disability
- 401k
- 18+ days of paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Enterprise Strategy DevelopmentRoadmap ExecutionData GovernanceKPI ReportingBusiness Case DevelopmentAutomation WorkflowsForecast Accuracy ImprovementEmerging Technology EvaluationPlatform OptimizationLead Management
Soft Skills
LeadershipCollaborationInnovationAccountabilityContinuous Improvement