Inovadora Sistemas

Account Executive

• Identify and qualify new business opportunities with clients using active prospecting strategies and a consultative approach to understand customer needs and present appropriate solutions;
• Establish and maintain trusted relationships with clients, understanding their requirements and anticipating solutions to their needs;
• Monitor the lead journey through to qualification, ensuring a smooth handoff to the sales team, and qualify leads originating from marketing campaigns and events;
• Participate in events and trade shows (in-person and online), focusing on generating new leads and expanding the professional network;
• Conduct product and service demonstrations, and support Business Executives in technical and commercial demonstrations, contributing to client qualification;
• Issue quotes in accordance with current commercial policy;
• Schedule meetings and product demonstrations, ensuring prior alignment of client expectations and needs.

Sales Development Representative

Support Engineer

• Implement the company's systems at client sites, ensuring installation, configuration, and testing are completed and that contracted modules are successfully operationalized.
• Provide training and refresher sessions on system usage to clients, taking responsibility for the end-to-end process.
• Test implementation modules and the features included in each release before they are released and deployed.
• Manage the documentation produced during implementations, ensuring that all agreements, reports, and other documents are validated and signed to confirm service delivery.
• Provide technical support—from basic to advanced—to Inovadora's clients via phone, email, chat, or corporate WhatsApp, identifying issues and assisting with resolution.
• Open support tickets for your interactions, recording detailed information about client requests as well as system defects and bugs, and routing those that require other teams' assistance.
• Monitor open tickets, ensuring the client receives timely updates within agreed deadlines.
• Provide technical support to Inovadora's partner resellers, answering questions regarding implementation and system usage.
• Conduct client visits to closely monitor their interaction with and satisfaction regarding our solutions.

Support and Implementation Analyst

Backend Engineer

• Develop technological solutions that impact the speed and quality of healthcare services.
• Analyze and interpret user stories to be implemented, translating requirements into technically viable solutions.
• Write well-structured, clean, readable, and testable code following software development best practices.
• Perform manual and automated unit, integration, and acceptance testing of features, ensuring system quality, stability, and compliance with established requirements.
• Maintain Inovadora's products by identifying and resolving technical issues, bugs, and software defects.
• Create and keep technical documentation for the tasks you develop up to date, ensuring system usability and understanding while minimizing wasted time and rework by the team.
• Handle and integrate databases and storage systems, ensuring data integrity and security. Implement security measures to reduce vulnerabilities and protect data and system functionality.
• Identify software performance bottlenecks and optimize server-side efficiency to ensure fast response times and scalability.
• Create APIs and web services to enable communication between different parts of the system and with third-party applications.
• Collaborate with your team and other Inovadora teams, answering questions, identifying opportunities, and supporting the construction of solutions to encountered problems.

Sales Development Representative

Support and Implementation Analyst

Ruby on Rails Developer