Inovadora Sistemas

Backend Engineer

• Desenvolver soluções tecnológicas que impactam na velocidade e na qualidade dos serviços prestados na área da saúde.
• Escrever códigos bem estruturados, limpos, fáceis de entender e que sejam testáveis, utilizando as melhores práticas de desenvolvimento de softwares;
• Realizar testes manuais e automatizados de unidade, integração e aceitação das funcionalidades, garantindo não só a qualidade e a estabilidade do sistema, como o atendimento aos requisitos previamente estabelecidos;
• Garantir a manutenção dos produtos da Inovadora, identificando e resolvendo problemas técnicos, bugs e falhas no software;
• Criar e manter atualizada a documentação técnica das tarefas que desenvolve, garantindo o uso e o entendimento do sistema, além de minimizar a perda de tempo e o retrabalho do time;
• Manipular e Integrar e bancos de dados e sistemas de armazenamentos, garantindo a integridade e a segurança dos dados. Implementar medidas de segurança para diminuir as vulnerabilidades, proteger os dados e a funcionalidade do sistema;
• Identificar gargalos de desempenho do software e otimizar a eficiência do lado do servidor para garantir uma resposta rápida e escalabilidade;
• Criar APIs e Web Services para permitir a comunicação entre diferentes partes do sistema e também com aplicativos terceiros;
• Trabalhar em parceria com o seu time e os demais da Inovadora, tirando dúvidas, identificando oportunidades e apoiando na construção de soluções aos problemas vivenciados.

Desenvolvedor Ruby on Rails

Analyst

• Garantir a especificação detalhada das características dos produtos e funcionalidades
• Levantar e registrar requisitos
• Documentar requisitos funcionais e não funcionais de forma clara e padronizada
• Escrever histórias, fluxos e critérios de aceite
• Validar requisitos com stakeholders e times internos
• Apoiar o time de desenvolvimento durante a execução
• Apoiar homologações funcionais e validações de entrega
• Manter documentação funcional atualizada e consistente
• Atuar com visão crítica sobre demandas

Analista de requisitos

Product Manager

• Develop technological solutions that impact the speed and quality of services provided in the healthcare sector.
• Translate the product vision into an actionable backlog.
• Analyze system enhancement requests.
• Write feature/user stories and define acceptance criteria.
• Create, refine, and prioritize the backlog.
• Collaborate with the development team.
• Approve implemented features.
• Share new releases with the responsible team.

Product Owner

Support Engineer

• Carry out the implementation of our systems with clients, ensuring installation, configuration and testing processes are executed and that the contracted modules are successfully operationalized.
• Provide initial and refresher training on the use of our systems to clients, taking responsibility for the end-to-end process.
• Test implementation modules and the features offered by each version before they are released and deployed.
• Manage implementation-related documentation, ensuring that all agreements, reports and other documents are validated and signed, thereby confirming service delivery.
• Provide technical support, from basic to advanced levels, to Inovadora's clients via phone, email, chat or corporate WhatsApp, identifying issues and assisting in their resolution.
• Create service tickets for support interactions, recording client requests in detail as well as system defects and issues, and routing those that require assistance from other areas for resolution.
• Monitor open tickets, ensuring clients receive timely updates on their requests within agreed timeframes.
• Provide technical support to Inovadora's partner resellers, addressing questions about system implementation and usage.
• Conduct client visits to closely monitor their interaction with and satisfaction regarding our solutions.

Hospital Support and Implementation Analyst

Account Executive

• Identify and qualify new business opportunities with clients using active prospecting strategies and a consultative approach to understand customer needs and present appropriate solutions;
• Establish and maintain trusted relationships with clients, understanding their requirements and anticipating solutions to their needs;
• Monitor the lead journey through to qualification, ensuring a smooth handoff to the sales team, and qualify leads originating from marketing campaigns and events;
• Participate in events and trade shows (in-person and online), focusing on generating new leads and expanding the professional network;
• Conduct product and service demonstrations, and support Business Executives in technical and commercial demonstrations, contributing to client qualification;
• Issue quotes in accordance with current commercial policy;
• Schedule meetings and product demonstrations, ensuring prior alignment of client expectations and needs.

Sales Development Representative

• Implement the company's systems at client sites, ensuring installation, configuration, and testing are completed and that contracted modules are successfully operationalized.
• Provide training and refresher sessions on system usage to clients, taking responsibility for the end-to-end process.
• Test implementation modules and the features included in each release before they are released and deployed.
• Manage the documentation produced during implementations, ensuring that all agreements, reports, and other documents are validated and signed to confirm service delivery.
• Provide technical support—from basic to advanced—to Inovadora's clients via phone, email, chat, or corporate WhatsApp, identifying issues and assisting with resolution.
• Open support tickets for your interactions, recording detailed information about client requests as well as system defects and bugs, and routing those that require other teams' assistance.
• Monitor open tickets, ensuring the client receives timely updates within agreed deadlines.
• Provide technical support to Inovadora's partner resellers, answering questions regarding implementation and system usage.
• Conduct client visits to closely monitor their interaction with and satisfaction regarding our solutions.

Support and Implementation Analyst

• Develop technological solutions that impact the speed and quality of healthcare services.
• Analyze and interpret user stories to be implemented, translating requirements into technically viable solutions.
• Write well-structured, clean, readable, and testable code following software development best practices.
• Perform manual and automated unit, integration, and acceptance testing of features, ensuring system quality, stability, and compliance with established requirements.
• Maintain Inovadora's products by identifying and resolving technical issues, bugs, and software defects.
• Create and keep technical documentation for the tasks you develop up to date, ensuring system usability and understanding while minimizing wasted time and rework by the team.
• Handle and integrate databases and storage systems, ensuring data integrity and security. Implement security measures to reduce vulnerabilities and protect data and system functionality.
• Identify software performance bottlenecks and optimize server-side efficiency to ensure fast response times and scalability.
• Create APIs and web services to enable communication between different parts of the system and with third-party applications.
• Collaborate with your team and other Inovadora teams, answering questions, identifying opportunities, and supporting the construction of solutions to encountered problems.