Hospital Support and Implementation Analyst

Inovadora Sistemas

Support Analyst facilitating the implementation of healthcare software solutions for clients. Ensuring technical support and client satisfaction throughout the process.

Posted 7/2/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Carry out the implementation of our systems with clients, ensuring installation, configuration and testing processes are executed and that the contracted modules are successfully operationalized.
Provide initial and refresher training on the use of our systems to clients, taking responsibility for the end-to-end process.
Test implementation modules and the features offered by each version before they are released and deployed.
Manage implementation-related documentation, ensuring that all agreements, reports and other documents are validated and signed, thereby confirming service delivery.
Provide technical support, from basic to advanced levels, to Inovadora's clients via phone, email, chat or corporate WhatsApp, identifying issues and assisting in their resolution.
Create service tickets for support interactions, recording client requests in detail as well as system defects and issues, and routing those that require assistance from other areas for resolution.
Monitor open tickets, ensuring clients receive timely updates on their requests within agreed timeframes.
Provide technical support to Inovadora's partner resellers, addressing questions about system implementation and usage.
Conduct client visits to closely monitor their interaction with and satisfaction regarding our solutions.

Requirements

What you’ll need

Basic computer knowledge (Windows and Linux);
Proactive in identifying and resolving issues, ensuring customer satisfaction;
Completed or in-progress degree is a plus;
Strong verbal and written communication skills;
Availability to travel.

Benefits

Comp & perks

Pharmacy discount program
Food allowance
Meal allowance
BB Dental (dental plan)
Access to partnerships with CDL, SESI and SESC
Educational partnerships/discounts

ATS Keywords

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Hard Skills & Tools

WindowsLinuxSystem ConfigurationTesting ProcessesService Ticket Management

Soft Skills

Proactive Problem SolvingStrong Communication SkillsCustomer Satisfaction Focus