Innovatrics

Systems Engineer

• Learn the supported solution, customer context, and how our L1/L2/L3 support model works
• Shadow ticket handling, environment checks, and incident troubleshooting in real production setups
• Get onboarded into our tooling and documentation (Freshdesk, Jira, Confluence, monitoring/log platforms)
• Own customer tickets end-to-end: triage, investigation, updates, and resolution within SLA
• Troubleshoot using logs, system behavior, and structured reproduction; escalate to L2/L3 when needed
• Coordinate with HQ and local stakeholders during incidents (Support team, System Engineers, Solution Managers, ...)
• Resolve standard incidents independently and consistently according to the support process
• Contribute to knowledge base and ticket hygiene (clear steps, root cause notes, reproducible findings)
• Support stability: help minimize downtime through proactive checks, clean escalations, and follow-through
• Analyze incidents, request missing info, reproduce issues, propose resolution steps
• Keep tickets up to date, communicate progress clearly via portal/email/calls
• Monitoring, coordinating patches/changes in customer environments, and supporting troubleshooting sessions
• Involve System Engineers / Solution Managers / Engineering when needed, track progress
• Willingness to join scheduled 24/7 on-call rotations (project-dependent)

System Engineer

• Learn the supported solution, customer context, and how our L1/L2/L3 support model works
• Shadow ticket handling, environment checks, and incident troubleshooting in real production setups
• Own customer tickets end-to-end: triage, investigation, updates, and resolution within SLA
• Troubleshoot using logs, system behavior, and structured reproduction; escalate to L2/L3 when needed
• Coordinate with HQ and local stakeholders during incidents (Support team, System Engineers, Solution Managers, ...)
• Resolve standard incidents independently and consistently according to the support process
• Contribute to knowledge base and ticket hygiene (clear steps, root cause notes, reproducible findings)
• Support stability: help minimize downtime through proactive checks, clean escalations, and follow-through
• Analyze incidents, request missing info, reproduce issues, propose resolution steps
• Keep tickets up to date, communicate progress clearly via portal/email/calls
• Monitoring, coordinating patches/changes in customer environments, and supporting troubleshooting sessions
• Involve System Engineers / Solution Managers / Engineering when needed, track progress
• Willingness to join scheduled 24/7 on-call rotations (project-dependent)

Chief of Staff

• Design and run R&D leadership rhythm including meetings and reviews
• Running 2-4 cross-cutting initiatives end-to-end
• Ensuring decision quality and follow-through
• Drafting communications on behalf of Head of R&D
• Coordination between R&D and other teams
• Noticing and raising actionable insights to Head of R&D early

Chief of Staff – R&D

Sales

• **Your Role**
• As Senior Government Sales Manager – Latin America, you will drive and expand Innovatrics’ government business across Brazil and Spanish-speaking Latin America.
• You will develop new national opportunities while growing selected existing accounts, engaging Ministries of Interior, National Police, Border Authorities, and Civil Identity Agencies in highly regulated and politically sensitive environments.
• You will operate at the intersection of sovereignty, technology performance, and long-term institutional partnerships.
• In a nutshell, you will:
• - Drive new government business across designated territories within Latin America.
• - Position Innovatrics ahead of tenders through establishing trusted relationships with partners and other potential stakeholders.
• - Build senior-level relationships and strategies with key integrators.
• - Expand existing accounts through modernization and upgrade programs.
• - Lead disciplined opportunity qualification and bid orchestration across the region.
• This is a high-impact, high-ownership role combining market development and strategic account growth.

Senior Government Sales Manager

Manager

• As a Solution Manager, you'll be at the intersection of cutting-edge biometric technology and real-world implementation.
• Helping partners and customers leverage solutions for critical identity applications including elections, customer onboarding, passport issuance, border control, and more.
• Transform complex technical capabilities into seamless, practical solutions.
• Dive deep into our biometric technology stack through comprehensive trainings on SDKs, ABIS architecture, and integration methodologies.
• Shadow live customer training sessions to understand real implementation challenges and solutions.
• Take ownership of your first client project, becoming their primary technical point of contact.
• Develop your first data migration code to support quality analyses and system optimization.
• Deliver your first solo training session, guiding clients from theoretical concepts to hands-on implementation.
• Independently manage multiple technical implementations from conception to deployment.
• Become a trusted technical advisor to both internal teams and external clients.

System Engineer

System Engineer

Chief of Staff – R&D

Senior Government Sales Manager

Solution Delivery Manager