InMeta

Sales Development Rep

• Prospect leads (inbound and outbound) via phone, email and WhatsApp.
• Qualify opportunities and schedule meetings for the sales team.
• Perform strategic follow-ups and maintain relationships with leads.
• Keep the CRM (Pipedrive) consistently up to date.

Junior SDR

Marketing

• Manage the company’s lead database, ensuring segmentation, data quality and updates;
• Create, implement and optimize automation and lead nurturing workflows in RD Station focused on lead qualification and conversion;
• Develop relationship strategies across the entire lead journey;
• Monitor and optimize conversion metrics between stages of the marketing and sales funnel;
• Build advanced segmentations for email marketing campaigns and automations;
• Perform lead database analyses to identify growth and recovery opportunities;
• Integrate processes between RD Station and Pipedrive, ensuring data consistency and funnel tracking;
• Develop reports and dashboards to track Inbound Marketing results;
• Collaborate with Content, Performance and Sales teams to maximize opportunity generation;
• Run A/B tests on workflows, campaigns and nurturing journeys;
• Use artificial intelligence to optimize analyses, segmentations, automations and conversion strategies;
• Propose continuous improvements to the demand-generation operation based on data.

Inbound Marketing Analyst

Backend Engineer

• Develop scalable RESTful APIs using Node.js + TypeScript + TS.ED;
• Implement integrations with MongoDB databases;
• Design data models, schemas, and efficient queries to maximize MongoDB performance;
• Work with AWS services and resources (S3, ECS, Lambda, etc.);
• Ensure security, performance, and data consistency;
• Create and maintain automated tests for developed services;
• Participate in technical decisions regarding backend architecture and infrastructure;
• Build and maintain services while ensuring code readability and quality.

Back-End Developer, Mid-level

Customer Success Manager

• Manage a portfolio of clients on a day-to-day basis, monitoring engagement and usage, and acting proactively when a client begins to disengage;
• Build and maintain close relationships with clients, mapping stakeholders in each account and maintaining constant communication;
• Conduct regular check-in meetings, identifying opportunities and challenges and developing customized success plans;
• Monitor portfolio metrics such as NPS, retention, and expansion, and develop action plans based on these insights;
• Monitor product usage, analyze feedback, reported bugs, and improvement requests, and communicate these insights to internal teams;
• Develop action plans to re-engage disengaged clients, anticipate churn or downsell cases, and propose reversal strategies;
• Identify and map opportunities for upsell and cross-sell (new modules, new projects) and consistently lead these conversations;
• Act as the bridge between the client and internal teams (Support, Product, Finance), translating the needs of on-site personnel to the platform development teams;
• Contribute to the creation of support materials and training content when needed;
• Train client teams for optimal use of the platform, both web and mobile applications;
• Depending on team needs, lead onboarding of new clients: initial configuration, user training, and monitoring first steps on the platform.

Junior SDR

Inbound Marketing Analyst

Back-End Developer, Mid-level

Junior Customer Success Analyst – Construction