Junior Customer Success Analyst – Construction

InMeta

Customer Success Analyst in a SaaS company enhancing client relationships in construction sector. Responsible for monitoring client engagement and implementing tailored success plans.

Posted 6/27/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

data analysisclient engagementportfolio managementsuccess planningmetrics monitoringaction planningupsellingcross-sellingonboardingtraining

Soft Skills

communicationpatienceresilienceempathycollaborationadaptabilityrelationship buildingproblem solvingstakeholder mappingclient advocacy

Tools & Technologies

web applicationsmobile applicationssupport materialstraining contentKPI trackingfeedback analysisbug reportingclient management systemsdata platformsconstruction management software

Certifications & Qualifications

degree in Civil Engineeringdegree in Architecturedegree in Production Engineeringdegree in Industrial Engineeringdegree in Interior Design

Industry Keywords

construction industryconstruction site routinesclient retentionclient expansionNPSchurn managementstakeholder engagementclient successplatform developmentuser training

About the role

Key responsibilities & impact

Manage a portfolio of clients on a day-to-day basis, monitoring engagement and usage, and acting proactively when a client begins to disengage;
Build and maintain close relationships with clients, mapping stakeholders in each account and maintaining constant communication;
Conduct regular check-in meetings, identifying opportunities and challenges and developing customized success plans;
Monitor portfolio metrics such as NPS, retention, and expansion, and develop action plans based on these insights;
Monitor product usage, analyze feedback, reported bugs, and improvement requests, and communicate these insights to internal teams;
Develop action plans to re-engage disengaged clients, anticipate churn or downsell cases, and propose reversal strategies;
Identify and map opportunities for upsell and cross-sell (new modules, new projects) and consistently lead these conversations;
Act as the bridge between the client and internal teams (Support, Product, Finance), translating the needs of on-site personnel to the platform development teams;
Contribute to the creation of support materials and training content when needed;
Train client teams for optimal use of the platform, both web and mobile applications;
Depending on team needs, lead onboarding of new clients: initial configuration, user training, and monitoring first steps on the platform.

Requirements

What you’ll need

Enrolled in or holding a degree in Civil Engineering, Architecture, Production/Industrial Engineering, Interior Design, or related fields;
Genuine interest in and familiarity with construction site routines and the construction industry;
Excellent verbal and written communication skills;
Demonstrated patience, resilience, and empathy when working with clients;
Comfortable with change and able to work collaboratively across different teams;
Comfortable with technology and data. You don't need to be an expert, but must be willing to learn a platform and work with KPIs/metrics.

Benefits

Comp & perks

Commission
Wellhub
Starbem
Paid time off
iFood Benefits