Inlogik

Account Manager

• Develop and execute Inlogik's global account management strategy
• Lead, coach and develop a high-performing Account Management team
• Establish customer segmentation, account planning and engagement frameworks
• Build a culture focused on customer success, retention and commercial growth
• Drive renewals, upsell and cross-sell opportunities across existing clients
• Develop executive relationships with key stakeholders and decision makers
• Conduct strategic account reviews and create growth plans for major customers
• Monitor customer health and proactively manage retention risks
• Deliver revenue retention, expansion and profitability targets
• Forecast account revenue pipelines and renewal outcomes
• Drive adoption of new products, modules and services
• Support contract negotiations and commercial discussions
• Act as a senior escalation point for strategic accounts
• Work closely with Product and Delivery teams to ensure customer feedback informs future product development
• Champion a customer-first culture across the organisation

Head of Account Management

• Oversee end-to-end Accounts Receivable operations across multiple global entities, including bank reconciliations, receipting, journals, and intercompany transactions.
• Manage statutory tax obligations such as BAS (AU), VAT (UK), GST (NZ), and superannuation, ensuring timely and compliant submissions.
• Maintain accurate month-end processes, including balance sheet reconciliations, account revaluations, and fixed asset management for all regions.
• Perform comprehensive Credit Control duties, including receipting, issuing invoices and credit notes, resolving customer queries, and processing credit card payments.
• Produce detailed group-level financial analysis reports, covering AR, AP, cash, vendor payments, customer payments, unearned income, and ad-hoc expenditure categories.
• Drive process improvements, streamlining AR workflows, enhancing reconciliation efficiency, and supporting system upgrades such as Chart of Accounts, Sage Accpac, and Power BI.
• Support treasury, budgeting, and forecasting through accurate cashflow data, expense analysis, and collaboration with the Head of Finance.
• Contribute to audit preparation and team development, providing documentation, assisting auditors, and mentoring finance team members to strengthen capability and consistency.

Head of Account Management

Head of Account Management

Management Accountant