Head of Account Management

Inlogik

Head of Account Management leading customer retention and growth strategies at Inlogik. Overseeing a high-performing team and driving commercial performance for clients' success.

Posted 7/5/2026full-timeSydney • 🇦🇺 AustraliaLeadWebsite

About the role

Key responsibilities & impact

Develop and execute Inlogik's global account management strategy
Lead, coach and develop a high-performing Account Management team
Establish customer segmentation, account planning and engagement frameworks
Build a culture focused on customer success, retention and commercial growth
Drive renewals, upsell and cross-sell opportunities across existing clients
Develop executive relationships with key stakeholders and decision makers
Conduct strategic account reviews and create growth plans for major customers
Monitor customer health and proactively manage retention risks
Deliver revenue retention, expansion and profitability targets
Forecast account revenue pipelines and renewal outcomes
Drive adoption of new products, modules and services
Support contract negotiations and commercial discussions
Act as a senior escalation point for strategic accounts
Work closely with Product and Delivery teams to ensure customer feedback informs future product development
Champion a customer-first culture across the organisation

Requirements

What you’ll need

8+ years' experience in Account Management, Customer Success, Sales Leadership or Relationship Management
Experience managing enterprise and strategic customer portfolios
Demonstrated success driving customer retention and revenue growth
Experience leading and developing high-performing teams
Experience within SaaS, fintech, technology or enterprise software environments highly regarded

Benefits

Comp & perks

Flexible hybrid work environment
Opportunity to influence customer strategy at an executive level
Competitive salary package including performance incentives

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Account PlanningCustomer SegmentationRevenue ForecastingContract NegotiationStrategic Account ReviewsGrowth Plan DevelopmentUpselling and Cross-SellingCustomer Health MonitoringProduct Adoption StrategiesCommercial Discussions

Soft Skills

CoachingCustomer Success FocusRelationship BuildingProblem SolvingCommunication