Customer Success Manager

• Drive technology solutions that enhance revenue growth, sales productivity, and customer experience, with Salesforce as the core platform.
• Identify opportunities for marketing, sales, and service process improvements through technology.
• Act as a liaison between business and IT, ensuring clarity in requirements and solution delivery.
• Own platform data models and ensure data integrity across Salesforce objects.
• Manage the product roadmap, prioritization, and delivery of key features.
• Lead requirements gathering, testing, deployment, documentation, and user enablement.
• Evaluate CRM enhancements for business impact and ROI; develop UAT plans and best practices.
• Stay current with Salesforce releases and industry best practices.
• Support training efforts in collaboration with regional CRM leads and power users.
• Measure and report on CRM performance and outcomes.
• Partner with stakeholders to drive engagement, adoption, and continuous improvement.

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