Associate Client Success Manager
Intelligent Medical Objects (IMO)
Associate Clinical Specialist, CRM
Medtronic
full-time
Posted on:
Location Type: Hybrid
Location: Naperville • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $63,000 - $79,000 per year
Job Level
JuniorMid-Level
Tech Stack
SFDC
About the role
- Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management sales and customer service objectives
- Successfully completes CRM Field Technical Training – including online and field-based training
- Performs checks/interrogations of all CRM medical device systems post sign-off
- Supports implants of all CRM products post sign-off
- Provides on-call support as needed on evenings and weekends post sign-off
- Assures completion of patient registration and any other required hospital documentation
- Helps manage consignment inventory and trunk inventory once obtained
- Maintains software on programmers throughout the district as directed
- Assists with managing daily coverage logistics as needed
- Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed
- Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off
- Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs
Requirements
- High School Diploma PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing
- Associate degree PLUS a minimum 2 years of work experience in the healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing
- Bachelor’s Degree
- B.A./B.S. Degree in nursing, life sciences, biomedical engineering
- Cath Lab, EP Lab, hospital/clinic or cardiology experience
- Experience teaching and educating medical personnel, peers and technical support personnel
- Thorough working knowledge of medical terminology and the medical device industry
- Excellent customer service skills
- Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
- Excellent interpersonal, written/verbal communication skills
- Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
- Strong work ethic in accomplishing objectives of the position
- Expertise with Microsoft tools and other business applications (i.e., SalesForce.com)
- Ability to meet vendor credentialing requirements
- IBHRE certification (below Prin level – required for Prin level)
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM Field Technical Trainingchecks/interrogations of medical device systemspatient registrationmanaging consignment inventorysoftware maintenance on programmerseducating and training medical personnelcomplex mathematicsmechanical conceptssciencecomputing
Soft skills
customer service skillsrelationship buildinginterpersonal communicationwritten communicationverbal communicationorganizational skillsability to meet deadlinesstrong work ethiccoordination skillstraining skills
Certifications
IBHRE certification
