Associate Clinical Specialist, CRM
Medtronic
SFDC
Associate Client Success Manager
Intelligent Medical Objects (IMO)
full-time
Posted on:
Location Type: Hybrid
Location: Rosemont • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $90,000 per year
Job Level
JuniorMid-Level
About the role
- Manage small to mid-sized accounts, fostering successful relationships by understanding clients’ business models, challenges, and how IMO Health products deliver value and improve outcomes.
- Support senior team members with day-to-day client interactions, ensuring consistent, positive engagement for Key and Tier 1 accounts.
- Support day-to-day client operations including renewal management.
- Assess client licensure, adoption, and utilization to communicate the value gained from IMO Health products, and prepare communication materials demonstrating product impact.
- Participate in product training to articulate functionality, delivery, and use cases, helping clients optimize the use of IMO Health products.
- Work to increase customer loyalty, reduce churn, and maximize customer lifetime value by systematically collecting and analyzing customer feedback to ensure high levels of satisfaction.
- Serve as a key point of contact for resolving low to medium complexity customer issues and collaborate with senior team members on more complex challenges.
- Identify opportunities for growth by leveraging customer data, trends, and internal collaboration to align with IMO Health's customer success initiatives and enable future expansion.
- Stay current with healthcare technology market insights to help clients optimize product usage and identify new opportunities for expansion.
- Proactively suggest improvements to enhance the client experience and contribute to IMO Health's customer success strategies.
Requirements
- 1-3 years in client support, account management, sales, or a related role, ideally within healthcare technology sectors.
- Strong verbal and written communication skills, capable of leading effective presentations and meetings with stakeholders, both virtually and in-person.
- Ability to manage multiple client relationships simultaneously and prioritize tasks effectively.
- Adaptable and self-driven, with the ability to work independently in fast-paced environments.
- A proactive and client-centric mindset, with a focus on delivering value and driving results.
- Familiarity with Salesforce CRM and MS Office Suite, or technical aptitude to learn new technologies.
Benefits
- Compensation at IMO Health is determined by job level, role requirements, and each candidate’s experience, skills, and location.
- The listed base pay represents the target for new hires with individual compensation varying accordingly.
- These figures exclude potential bonuses, equity, or sales incentives, which may also be part of the total compensation package.
- IMO Health also offers a comprehensive benefits package. To learn more, please visit IMO Health's Careers Page.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client supportaccount managementsalescustomer feedback analysisproduct trainingrenewal managementcustomer loyalty strategieschurn reductiondata analysishealthcare technology
Soft skills
verbal communicationwritten communicationpresentation skillstask prioritizationadaptabilityself-drivenclient-centric mindsetproactive approachrelationship managementcollaboration
