Customer Success Manager

• Manage small to mid-sized accounts, fostering successful relationships by understanding clients’ business models, challenges, and how IMO Health products deliver value and improve outcomes.
• Support senior team members with day-to-day client interactions, ensuring consistent, positive engagement for Key and Tier 1 accounts.
• Support day-to-day client operations including renewal management.
• Assess client licensure, adoption, and utilization to communicate the value gained from IMO Health products, and prepare communication materials demonstrating product impact.
• Participate in product training to articulate functionality, delivery, and use cases, helping clients optimize the use of IMO Health products.
• Work to increase customer loyalty, reduce churn, and maximize customer lifetime value by systematically collecting and analyzing customer feedback to ensure high levels of satisfaction.
• Serve as a key point of contact for resolving low to medium complexity customer issues and collaborate with senior team members on more complex challenges.
• Identify opportunities for growth by leveraging customer data, trends, and internal collaboration to align with IMO Health's customer success initiatives and enable future expansion.
• Stay current with healthcare technology market insights to help clients optimize product usage and identify new opportunities for expansion.
• Proactively suggest improvements to enhance the client experience and contribute to IMO Health's customer success strategies.

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