Intelligent Medical Objects (IMO)

Customer Success Manager

• Partner with pharma, biotech, device, and research clients to unlock the full potential of IMO Health’s data normalization, NLP, and trial enablement solutions.
• Build trusted relationships, drive adoption, and deliver measurable outcomes that enhance research quality, streamline study execution, and support regulatory and commercial success.
• Maintain successful customer relationships by understanding client’s business models, challenges and how IMO Health products deliver value and improve outcomes.
• Intimately understand assigned client licensure vs. adoption (what’s been implemented) vs. utilization (organizational impact) and articulate client value to improvements in both categories.
• Participate in product training and be able to clearly articulate functionality, delivery and use cases for products in our life sciences segment.
• Increase customer loyalty, reduce churn, and maximize customer lifetime value, driving long-term success.
• Ensure that customer feedback is systematically collected, analyzed, and addressed, maintaining high levels of customer satisfaction and engagement.
• Act as the primary contact for resolving complex or critical customer issues, ensuring timely and effective solutions to maintain strong relationships.
• Identify opportunities to align with internal teams and management strategically to drive customer success initiatives and enable future growth.
• Use customer data and feedback to identify risks, opportunities, and trends, making informed, data-driven decisions to enhance customer outcomes.
• Collaborate with sales, product, and marketing teams to ensure customers have a consistent and positive experience at all touchpoints.
• Remain current with life sciences market trends and innovations to determine impact to current state and future growth.

Client Success Director – Life Sciences

Data Engineer

• Support our software developers, database architects, analysts, and data scientists on data initiatives.
• Ensure optimal data delivery architecture is consistent throughout ongoing projects.
• Optimize or improve our company’s data architecture to support our next generation of products and data initiatives.
• Join our growing Product Development / Terminology Data Engineering Organization as a Senior Data Engineer to help design, create, and support high-quality solutions that support 80% of US clinicians.

Senior Data Engineer

Implementation Specialist

• Enhance customer satisfaction by providing seamless onboarding and training, ensuring a positive experience and maximizing product value.
• Ensure operational efficiency by maintaining process consistency and tracking key milestones for smooth execution and timely go-lives.
• Foster client retention and trust by addressing issues quickly and offering consultative guidance to build strong, lasting relationships from the outset.
• Deliver outstanding onboarding support, ensuring high levels of customer satisfaction throughout the implementation process.
• Host recurring customer status calls, providing clear and concise project updates, timelines, and progress reports.
• Deliver tailored end-user training to a diverse client base, including technical personnel, senior executives, and administrative staff.
• Develop a consultative approach by educating customers on IMO Health’s best practices and solutions to optimize their implementation.
• Maintain high levels of quality and consistency across onboarding activities, ensuring alignment with IMO Health’s standards.
• Document all communication, data points, and milestones from project kickoff to go-live, ensuring accurate tracking of client interactions.
• Capture, escalate, and resolve client issues promptly, leveraging available resources and ensuring customer trust is maintained.
• Work cross-functionally to resolve roadblocks, build customer trust, and drive project success.

Product Manager

• As a Product Owner at IMO Health, you will play a critical role in driving the development and delivery of innovative insights and analytics products.
• You will collaborate closely with cross-functional teams, including development and engineering, to ensure that product features align with business objectives and user needs.
• In this role, you will provide vision, prioritize backlogs, and deliver user stories that define the direction of our innovative products.
• Working with multiple stakeholders, including UX experts, content SMEs, software developers, and program management, you will own the end-to-end lifecycle of the product, from concept through delivery.

Product Owner – Clinical AI

• Manage small to mid-sized accounts, fostering successful relationships by understanding clients’ business models, challenges, and how IMO Health products deliver value and improve outcomes.
• Support senior team members with day-to-day client interactions, ensuring consistent, positive engagement for Key and Tier 1 accounts.
• Support day-to-day client operations including renewal management.
• Assess client licensure, adoption, and utilization to communicate the value gained from IMO Health products, and prepare communication materials demonstrating product impact.
• Participate in product training to articulate functionality, delivery, and use cases, helping clients optimize the use of IMO Health products.
• Work to increase customer loyalty, reduce churn, and maximize customer lifetime value by systematically collecting and analyzing customer feedback to ensure high levels of satisfaction.
• Serve as a key point of contact for resolving low to medium complexity customer issues and collaborate with senior team members on more complex challenges.
• Identify opportunities for growth by leveraging customer data, trends, and internal collaboration to align with IMO Health's customer success initiatives and enable future expansion.
• Stay current with healthcare technology market insights to help clients optimize product usage and identify new opportunities for expansion.
• Proactively suggest improvements to enhance the client experience and contribute to IMO Health's customer success strategies.

Associate Client Success Manager

AI Engineer

• Collaborate with cross-functional teams to transition AI/ML models from prototypes into scalable, production-ready systems.
• Lead system design and architecture discussions, bringing expertise in AI engineering, MLOps, and AI deployment best practices.
• Write high-quality source code, including detailed documentation and high-level technical designs in collaboration with other engineers.
• Develop and maintain AI-driven applications, ensuring high performance, scalability, reliability, and security, optimizing for latency, throughput, and cost.
• Integrate large language models (LLMs), generative AI, and NLP solutions into IMO Health’s products, with a focus on unstructured clinical data.
• Apply containerization (Docker, Kubernetes) and Infrastructure-as-Code to manage production environments.
• Collaborate in an Agile environment with cross-functional teams, aligning technical solutions with product and business goals.
• Implement creative solutions to technical challenges, applying out-of-the-box thinking to improve existing products.
• Conduct and lead root cause analysis on defects, ensuring fixes are implemented correctly.
• Guide Agile teams on best practices across all SDLC activities.
• Mentor junior developers.
• Champion technical standards and architectural alignment.
• Advocate for defining and testing Non-Functional Requirements (Availability, Scalability, Reliability, and Maintainability).
• Collaborate with team members while fostering trust, commitment, and accountability.
• Drive discovery and minimization of technical debt, proactively addressing implications and consequences of technical decisions.

Staff AI Engineer

Analyst

• Demonstrate advanced proficiency in initial mapping and QA processes across multiple code sets, adhering to nationally recognized coding guidelines.
• Support product release schedules, including resolving mapping issues and contributing to complex release-related tasks.
• Identify and implement improvements in mapping quality and efficiency.
• Manage complex customer inquiries and participate in cross-functional discussions.
• Provide mentorship and support to developing team members.
• Develop clear editorial content with appropriate examples and manage the editorial process.
• Participate in tool enhancement and redesign initiatives.
• Create and deliver interdepartmental presentations and training materials on mapping-related topics.
• Contribute to process documentation and quality assurance strategies.
• Act as a lead subject matter expert on revenue cycle and health information management matters on cross-functional team across IMO Health.

Staff Mapping Analyst

• Assign and maintain administrative code set mappings (ICD-10-CM, ICD-10-PCS, CPT4, HCPCS) for interface terminology in accordance with production and release schedules.
• Maintain content in accordance with code set updates and adhere to nationally recognized authoritative coding guidelines.
• Collaborate with internal teams to address customer inquiries via IMO health’s defined ticketing system as necessary.
• Stay current with evolving clinical practices, regulatory guidelines, and updates to code sets from CMS, AMA, and other regulatory organizations.
• Participate in editorial discussions and contribute to the development of team standards and best practices.
• Take initiative in identifying mapping discrepancies and proactively engage in discussions to resolve them.
• Contribute to team systems that support quality and data-driven decision-making.

Mapping Analyst II

Frontend Engineer

• Serve as a technical resource in semantic web development on cross-skilled clinical, content, and data teams as we develop meaningful data relationship experiences.
• Design and write quality source code for data pipelines and services, including detailed documentation of design and implementation.
• Implement and maintain the deployment of semantic services using containerization technologies (Docker) and cloud orchestration platforms like Amazon ECS. Contribute to and maintain automated deployment, testing, and integration activities utilizing robust CI/CD pipelines.
• Work together with the product owner to break down features into actionable user stories and technical tasks.
• Utilize existing taxonomies and ontologies applicable to our work. Contribute to the documentation and publishing of taxonomies/ontologies, supporting the core concepts of our domain.
• Adhere to and support the established governance process for structured data, ensuring compliance across implementations.

Semantic Web Engineer

Technical Recruiter

• Build high-performing technical teams that accelerate IMO Health’s growth and innovation.
• Position IMO Health as a top destination for engineering, product, and AI/NLP talent.
• Optimize recruiting processes to support fast, data-driven hiring decisions.
• Lead Full-Cycle Recruiting: Manage end-to-end recruitment for technical roles, including software engineers, product managers, and AI/NLP specialists.
• Strategic Sourcing: Develop and execute sourcing strategies to engage passive candidates across a variety of platforms and networking efforts.
• Candidate Assessment: Evaluate candidates for technical proficiency, product mindset, and cultural alignment using structured interviews and behavioral-based techniques.
• Stakeholder Partnership: Collaborate with hiring managers and senior leaders to define role requirements, build interview plans, and make data-informed hiring decisions.
• Candidate Experience: Deliver a high-touch, transparent experience from first contact through offer acceptance.
• ATS & Data Management: Leverage the ATS to track pipeline health, report on recruiting metrics, and ensure data integrity.
• Process Optimization: Lead projects to improve recruiting workflows, reduce time-to-fill, and enhance hiring team effectiveness.
• Offer Strategy & Closing: Own the offer process, including negotiation and closing, ensuring alignment with candidate expectations and business needs.

Senior Technical Recruiter

• Collaborate with cross-functional teams to transition AI/ML models from prototypes into scalable, production-ready systems.
• Build, deploy, and maintain CI/CD pipelines for machine learning models, ensuring reproducibility, scalability, and reliability.
• Design and implement cloud-based infrastructure (AWS, Azure, or equivalent) for training, inference, and monitoring of AI models.
• Automate repetitive ML lifecycle tasks, improving efficiency and consistency in retraining and deployment workflows.
• Integrate large language models (LLMs), generative AI, and NLP solutions into IMO Health’s Clinical AI products, with a focus on unstructured clinical data.
• Develop scalable inference pipelines and APIs to deliver AI capabilities into customer-facing solutions.
• Apply containerization (Docker, Kubernetes) and Infrastructure-as-Code to manage production environments.
• Participate in system design and architecture discussions, bringing expertise in MLOps and AI deployment best practices.
• Ensure performance, reliability, and security of deployed models, optimizing for latency, throughput, and cost.
• Collaborate in an Agile environment with cross-functional teams, aligning technical solutions with product and business goals.

Senior AI Engineer

Full-stack Engineer

• Develop and enhance AI-powered applications that support healthcare and life sciences innovation.
• Ensure applications meet performance, scalability, and security standards, troubleshooting issues as needed.
• Integrate AI/ML technologies, including Large Language Models (LLMs) and vector databases, into software solutions.
• Collaborate in an agile environment with cross-functional teams to align technical solutions with business needs.
• Participate in architectural and design discussions, providing input to ensure scalable, reliable, and secure solutions.
• Write clean, testable, and maintainable code following CI/CD and DevOps best practices.
• Contribute to automation efforts across testing, integration, and deployment pipelines.
• Share knowledge with peers and provide informal mentorship to junior engineers.
• Proactively identify opportunities for improving system performance and addressing technical debt.

Senior Full Stack Software Engineer, AI Applications

• Intelligent Medical Objects (IMO) (Houston, TX) seeks a Manager of Software Engineering responsible for team productivity and career development, and executing the NLP and GenAI strategy aligned with product and technology roadmap.
• Oversee the design, implementation, and optimization of AI and NLP solutions, ensuring scalability, high availability, compliance, and security in line with industry standards such as HIPAA, SOC 2, and other relevant regulations.
• Collaborate with stakeholders to define AI and NLP strategies, aligning technical efforts with business objectives.
• Lead research initiatives on Large Language Models (LLMs), exploring novel architectures, techniques, and methodologies.
• Work closely with cross-functional teams, including data scientists, engineers, and product managers, to integrate research findings into practical, user-centric applications.
• Provide strategic direction for the adoption and integration of cutting-edge AI technologies.
• Establish and maintain best practices for AI/ML and NLP development, focusing on scalability, reliability, and performance of AI-driven products.
• Manage project timelines, resource allocation, and budgetary oversight, ensuring projects deliver high ROI and positively impact product functionality and user experience.
• Collaborate with product management and other stakeholders to prioritize features and align resources effectively.
• Cultivate a collaborative, innovative work environment, fostering continuous learning and upskilling in AI and NLP technologies.
• Mentor team members, providing guidance on technical and professional growth.
• Ensure AI solutions are developed and deployed in alignment with ethical standards, especially concerning the handling of sensitive healthcare data.
• Maintain compliance with healthcare regulations, ensuring that AI applications meet all necessary legal and ethical requirements.
• Required travel to Chicago, IL office once per quarter.

Manager of Software Engineering

• IMO combines clinical and technical expertise to build software improving patient outcomes
• Provide hands-on technical leadership across the full software development lifecycle while mentoring engineers and guiding team growth and performance
• Lead by example in designing, building, and maintaining complex, scalable, distributed and responsive web applications
• Translate UI/UX design wireframes into high quality code
• Architect and implement robust end-to-end tests, component tests and unit tests
• Be comfortable navigating AI technologies (Agents, Prompt Engineering, LLMs) and identifying practical ways to apply them
• Have experience in cloud infrastructure, DevOps practices, CI/CD tooling, and support platform scalability
• Improve the team’s technical landscape by identifying and addressing technical debt, system performance, and reliability opportunities
• Participate in and contribute to working groups and communities of practice
• Collaborate with product and architecture teams to develop technical solutions aligned with long-term goals
• Support efficient estimation of technical work for product change requests
• Champion the team’s adherence to technical standards and ensure alignment with architectural direction
• Actively collaborate across the broader product group to solve cross-cutting technical challenges and promote knowledge sharing
• Foster a team culture rooted in ownership, innovation, continuous learning, and psychological safety
• Act with initiative, anticipating needs, raising issues early, and driving forward-looking technical solutions

Senior Software Engineer

• Build a deep understanding of the healthcare data quality needs of IMO Health customers and prospects, including channel nuances
• Identify, prioritize, and fill gaps in foundational terminology capabilities to support IMO Health solution development
• Collaborate cross-functionally to define technical/operational enhancements enabling more efficient solution development and delivery
• Define outcomes-based product roadmaps in support of the overall business strategy, with consideration for cost/benefit tradeoffs
• Provide development teams with clear and descriptive requirements that are aligned to initiatives and goals, and captured user stories.
• Establish and communicate product updates and releases to internal and external stakeholders.
• Guide cross-functional teams (with representation from engineering, architecture, UX, client services,sales and marketing) through the product lifecycle process amidst evolving and competing priorities.
• Develop and articulate business cases for new initiatives.
• Articulate product positioning and customer value.
• Support marketing and sales initiatives to drive awareness and adoption.