CRM Solution Data and Integration Manager
Ingredion Incorporated
CloudERP
Customer Success Manager, MuleSoft
Salesforce
full-time
Posted on:
Location Type: Hybrid
Location: Indianapolis • Illinois, New York, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $133,400 - $199,700 per year
Job Level
SeniorLead
About the role
- Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.
- Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
- Help your customers achieve their business goals and outcomes on the MuleSoft platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive MuleSoft feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of MuleSoft’s annual release schedules and identifying potential challenges and risks to your customer's implementation.
- Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so customers can renew Signature Success.
- Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.
- The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer’s need.
Requirements
- Minimum of 8 years of work experience in one or more of the following: Technical Customer Success, MuleSoft or iPaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.
- Experience with MuleSoft and/or a relevant competing platform.
- 4+ years’ experience in management consulting services
- Excellent communication and presentation skills, with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
- Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features.
- Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
- Knowledge of software development process and design methodologies.
- Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.
Benefits
- Health benefits
- Financial benefits and perks
- Time off and leave policies
- Parental benefits
- Perks and discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
MuleSoftiPaaSproject leadershiptechnology solutions developmenttechnical solutionssolutions architecturesoftware development processdesign methodologiesfeature guidancecustomer needs analysis
Soft skills
communication skillspresentation skillsinfluencestakeholder relationship managementcustomer advocacyproblem-solvingcross-functional team leadershipbusiness analysistechnical concept translationcustomer engagement
