Ingredion Incorporated

Customer Success Manager

• Drive technology solutions that enhance revenue growth, sales productivity, and customer experience, with Salesforce as the core platform.
• Identify opportunities for marketing, sales, and service process improvements through technology.
• Act as a liaison between business and IT, ensuring clarity in requirements and solution delivery.
• Own platform data models and ensure data integrity across Salesforce objects.
• Manage the product roadmap, prioritization, and delivery of key features.
• Lead requirements gathering, testing, deployment, documentation, and user enablement.
• Evaluate CRM enhancements for business impact and ROI; develop UAT plans and best practices.
• Stay current with Salesforce releases and industry best practices.
• Support training efforts in collaboration with regional CRM leads and power users.
• Measure and report on CRM performance and outcomes.
• Partner with stakeholders to drive engagement, adoption, and continuous improvement.

CRM Solution Data and Integration Manager

Account Manager

• Strategic Account Management - Develop strategic account plans to create long-term value for customers. Plans should include account strategies, defined objectives, milestones, and specific opportunities.
• Relationship Building - Develop strong multi-level relationships between Ingredion and our important customers to drive growth and effectively address challenges that may arise.
• Sales Strategy Development - Work with management to develop a business plan, demand forecast, and sales strategy. Utilize technical understanding of food ingredients to introduce value selling or value price concepts.
• Go to Market - Work with Technical Service, Marketing, Business Management, and other key stakeholders to develop and close new opportunities.
• Conduct market analysis of customers, understanding market trends and competitive pricing.
• Product and Application Development - Advise and work with customers to create innovative solutions.
• Design trial plans utilizing the breadth of technical resources available to create innovation solutions.
• Customer Value Creation - Create solutions based on implicit customer needs. Apply deep understanding of customer strategy and an understanding of explicit and implicit customer needs to create value.
• Quantify and articulate the current and potential value created for the customer.
• Identify opportunities to solve customer problems with existing products or innovation.
• Contract Negotiations – Create and conduct proposal presentations and RFPs. Negotiate contracts with customers and manage the development, accuracy and delivery of those contracts.
• Financial & Budget Responsibilities - Develop and achieve budget and control expenses for sales territory.
• Reporting – Maintain accurate records of all sales activity, including customer call reports, territory sales analysis, quarterly updates, and salesforce.com data, etc.
• Market Analysis - Conduct market analysis of customers, understanding market trends and competitive pricing.
• Communication - Develop and maintain effective communication channels within Ingredion to address pricing, market trends, sales initiatives, technical requirements, new product development, customer requests, and overall market direction.

Senior Key Account Manager, Texture & Healthful Solutions

Sales Development Rep

• Sales Development Manager, Foodservice will be responsible for prospecting and acquiring foodservice operators and manufactures, developing sales opportunities and driving sales growth within the Foodservice channel in the USA and Canada.
• Collaborate directly with foodservice operators and manufacturers, in collaboration with Ingredion go-to-market teams (GTM) teams.
• Drive penetration and growth of Ingredion business within the foodservice channel with a focus on texture and health solutions, sweeteners, and sustainable packaging solutions.
• Develop and execute sales strategies and activities, including development of prototypes and solution demonstrations to highlight the value proposition of Ingredion’s ingredients and solutions.
• Prepare and deliver compelling sales presentations and proposals to acquire new customers, focusing on commercial foodservice accounts and manufacturers, and drive sales growth with existing accounts to achieve and or exceed defined sale and business targets.
• Manage key foodservice operators, and manufacturers, working across functions to drive solution development, project delivery, and product supply to address customer needs.
• Plan and lead Ingredion participation in key foodservice operator manufacturer industry events, including the National Restaurant Show to generate sales leads, and build a robust network & customer base.