Manager, Customer Success Management
ServiceTitan
Development Executive – CSM
Ingram Micro
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $67,300 - $114,400 per year
Job Level
Mid-LevelSenior
About the role
- The Development Executive is focused on driving depth and breadth across a category solution and existing partner base utilizing data insights to identify growth opportunities to deliver on Ingram Micro's goals and outcomes across a category/vendor(s).
- Your focus will be on cultivating strong relationships with partners and vendors, identifying new business opportunities, and executing sales strategies to retain and expand market share.
- Develop and execute a category strategy to drive growth and new business development within the category.
- Identify emerging trends, customer needs, and potential market opportunities to shape the category's success.
- Identify and pursue new business opportunities within existing partners, including strategic partnerships, alliances, and end-customer acquisition motions, to expand the category's offerings and market reach.
- Cultivate and maintain strong relationships with key vendors and strategic partners.
- Negotiate and secure favorable terms and conditions to ensure mutual success and accelerate category growth.
- Conduct in-depth market research and analysis to stay ahead of market trends, competitor activities, and emerging opportunities.
- Leverage Customer feedback to drive product improvements and deliver exceptional Customer experiences.
- Work closely with the product management team to identify opportunities for product expansion or development to meet existing customer demands and capitalize on market trends.
- Drive insights and actions for reseller partners and vendors. Identifies opportunities to increase usage of the Xvantage platform for both reseller partners and vendors.
- Focused on a category/portfolio of vendors to build a full solution (vs a specific vendor); Assigned to a vendor, group of vendors and/or accounts.
Requirements
- A high school diploma (or equivalent) required; bachelor’s degree preferred.
- Minimum of six years previous strategic, outside sales, account management experience (preferably in a related industry), or four years of technology or distribution experience in a sales or customer service capacity.
- Strong understanding of strategic selling principles, order management, project management, and operations
- Advanced knowledge of Ingram Micro’s solutions, products, services, and value proposition
- Proven success in growing and maintaining year-over-year sales results.
- Skilled in negotiations, closing sales, coaching associates in high performance culture, and order management.
- Effectively able to manage profit and loss concepts and forecasting.
- Excellent verbal and written communication skills, ability to present in both technical and non-technical terms to large and small audiences.
- Ability to demonstrate business and financial acumen, use influence effectively to drive ideas and initiatives with internal and external partners, multi-task, respond to rapid change, manage projects, manage detail, manage relationships and resources, and set realistic and achievable goals/objectives and timelines.
- Ability to travel is required - conduct in person customer engagements on a regular basis.
Benefits
- healthcare benefits
- paid time off
- parental leave
- 401(k) plan and company match
- short-term and long-term disability coverage
- basic life insurance
- wellbeing benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
strategic sellingorder managementproject managementnegotiationsales closingprofit and loss managementmarket researchdata analysiscustomer feedback analysisproduct management
Soft skills
relationship buildingcommunicationinfluencemulti-taskingadaptabilitycoachinggoal settingdetail managementpresentation skillscustomer engagement
Certifications
Bachelor's degreeSales certificationsProject management certificationNegotiation trainingCustomer service certificationFinancial acumen trainingStrategic selling certificationAccount management certificationOperations management certificationTechnology distribution certification
