Customer Success Manager

• Lead, coach, and inspire a team of Customer Success Managers to achieve key performance indicators (KPIs)
• Drive talent acquisition, onboarding, and training for new CSMs
• Deliver an exceptional customer experience and drive net revenue retention and expansion
• Manage and resolve high-stakes customer escalations
• Build and nurture relationships with key internal stakeholders across Sales, Product, Implementation, and Support
• Communicate strategic vision to the team and build processes to scale outcomes

Manager, Customer Success Management

Senior Customer Success Manager

Client Success Associate

Director – Customer Success, Retail Industry

Director of Customer Success

Customer Success Manager