Development Executive – CSM
Ingram Micro
Manager, Customer Success Management
ServiceTitan
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $113,100 - $151,300 per year
Job Level
Mid-LevelSenior
About the role
- Lead, coach, and inspire a team of Customer Success Managers to achieve key performance indicators (KPIs)
- Drive talent acquisition, onboarding, and training for new CSMs
- Deliver an exceptional customer experience and drive net revenue retention and expansion
- Manage and resolve high-stakes customer escalations
- Build and nurture relationships with key internal stakeholders across Sales, Product, Implementation, and Support
- Communicate strategic vision to the team and build processes to scale outcomes
Requirements
- 3+ years of people management experience, preferably leading teams that serve enterprise accounts
- A proven ability to be a coach
- A deep understanding of what constitutes a great customer experience
- Proactive mindset who thrives in a fast-paced environment
- Ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks, and issues
- Ability to travel up to 20% as conditions are safe according to health officials
Benefits
- Flexible time off with ample learning and development opportunities
- Comprehensive onboarding program
- Leadership training for Titans at all levels
- Bonusly rewards and peer-nominated awards
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
- FSA and HSA options
- 401k match
- Telehealth options including memberships to One Medical
- Parental leave and support
- Up to $20k in fertility services (i.e. IUI and IVF)
- Surrogacy and adoption reimbursement
- On demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadershipcoachingcustomer experiencerelationship buildingstrategic communicationproactive mindsetproblem solvingteam managementescalation managementperformance management
