Customer Success Manager

• Initiate regular “touch base” calls (phone-first) with clients to ask: “How’s it going?”
• Capture client issues or requests; triage them, document clearly, and coordinate with internal service teams
• Use surveys, interviews, or ad-hoc feedback to learn client sentiment
• Identify clients at risk of offboarding (through signals: service friction, lack of engagement, etc.)
• Maintain up-to-date records in our CRM / ticketing / feedback tools

Client Engagement Specialist

Senior Customer Success Manager

Client Success Associate

Director – Customer Success, Retail Industry

Director of Customer Success

Customer Success Manager