Manager, Customer Success Management
ServiceTitan
Client Engagement Specialist
Darkhorse Tech, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $65,000 per year
Job Level
Mid-LevelSenior
About the role
- Initiate regular “touch base” calls (phone-first) with clients to ask: “How’s it going?”
- Capture client issues or requests; triage them, document clearly, and coordinate with internal service teams
- Use surveys, interviews, or ad-hoc feedback to learn client sentiment
- Identify clients at risk of offboarding (through signals: service friction, lack of engagement, etc.)
- Maintain up-to-date records in our CRM / ticketing / feedback tools
Requirements
- Experience in client success, account management, or engagement roles is a plus
- Comfort with software tools (CRM, ticketing, feedback platforms)
- Strong communication skills — able to ask good probing questions and summarize key points
- Outgoing, confident on calls, and able to build rapport quickly
- Organized, disciplined — able to manage many client interactions simultaneously
- Analytical mindset — able to see patterns and translate into recommendations
Benefits
- Health insurance
- Retirement plans
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
strong communication skillsoutgoingconfidentability to build rapportorganizeddisciplinedanalytical mindset
