Client Solutions Manager
Vidsy
ServiceNow Technical Lead/Solutions Architect
Ingram Micro
full-time
Posted on:
Location: California, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $107,500 - $182,800 per year
Job Level
Senior
Tech Stack
AWSAzureCloudGoogle Cloud PlatformITSMJenkinsKubernetesServiceNowSplunk
About the role
- Serve as the technical authority and solution owner for the ServiceNow platform, guiding architectural decisions and implementation strategies across modules
- Translate complex business needs into comprehensive technical solutions using the full breadth of ServiceNow capabilities and its integration potential with other enterprise tools
- Design and oversee implementation of a cloud-aware, application-aware CMDB and Service Graph architecture, ensuring alignment with CSDM and business service models
- Review and approve/reject or direct technical solutions proposed or implemented by external vendors, ensuring alignment with enterprise architecture standards and best practices
- Provide technical leadership across ServiceNow initiatives, including new feature development, upgrades, and operational support
- Collaborate closely with stakeholders across ITSM, ITOM, Security, DevOps, SRE and Engineering to build end-to-end service workflows and automation
- Define and enforce ServiceNow development standards, reusable components, and governance practices
- Lead performance optimization, capacity planning, and platform reliability engineering for ServiceNow
- Support compliance, security, and audit readiness of the platform through robust technical design and process alignment
Requirements
- 10+ years of experience in enterprise IT, with 7+ years of ServiceNow architecture, administration, and development
- Proven experience leading and implementing complex ServiceNow modules including ITSM, ITOM, CMDB, Service Graph, SecOps, and Custom App Development
- Expert understanding of ServiceNow data models, CSDM, CMDB relationships, and Discovery/Service Mapping
- Demonstrated experience integrating ServiceNow with tools such as: Monitoring & alerting systems (e.g., Datadog, Dynatrace, Splunk); CI/CD pipelines (e.g., Bitbucket, Jenkins, Azure DevOps, GitHub Actions); Security tools (e.g., CrowdStrike, Qualys, Tenable)
- Ability to design solutions that span ServiceNow and broader enterprise ecosystems
- Strong experience overseeing or working with external vendors and managed services partners
- Deep understanding of enterprise ITIL/ITSM best practices and how they are operationalized through ServiceNow
- Experience with Scoped Applications, Flow Designer, Scripted REST APIs, UI Policies, Business Rules, Transform Maps, etc.
- ServiceNow certifications strongly preferred: CSA, CIS, CAD, CTA
