Ingram Micro

ServiceNow Technical Lead/Solutions Architect

Ingram Micro

full-time

Posted on:

Origin:  • 🇺🇸 United States • California, New York

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $107,500 - $182,800 per year

Job Level

Senior

Tech Stack

AWSAzureCloudGoogle Cloud PlatformITSMJenkinsKubernetesServiceNowSplunk

About the role

  • Serve as the technical authority and solution owner for the ServiceNow platform, guiding architectural decisions and implementation strategies across modules
  • Translate complex business needs into comprehensive technical solutions using the full breadth of ServiceNow capabilities and its integration potential with other enterprise tools
  • Design and oversee implementation of a cloud-aware, application-aware CMDB and Service Graph architecture, ensuring alignment with CSDM and business service models
  • Review and approve/reject or direct technical solutions proposed or implemented by external vendors, ensuring alignment with enterprise architecture standards and best practices
  • Provide technical leadership across ServiceNow initiatives, including new feature development, upgrades, and operational support
  • Collaborate closely with stakeholders across ITSM, ITOM, Security, DevOps, SRE and Engineering to build end-to-end service workflows and automation
  • Define and enforce ServiceNow development standards, reusable components, and governance practices
  • Lead performance optimization, capacity planning, and platform reliability engineering for ServiceNow
  • Support compliance, security, and audit readiness of the platform through robust technical design and process alignment

Requirements

  • 10+ years of experience in enterprise IT, with 7+ years of ServiceNow architecture, administration, and development
  • Proven experience leading and implementing complex ServiceNow modules including ITSM, ITOM, CMDB, Service Graph, SecOps, and Custom App Development
  • Expert understanding of ServiceNow data models, CSDM, CMDB relationships, and Discovery/Service Mapping
  • Demonstrated experience integrating ServiceNow with tools such as: Monitoring & alerting systems (e.g., Datadog, Dynatrace, Splunk); CI/CD pipelines (e.g., Bitbucket, Jenkins, Azure DevOps, GitHub Actions); Security tools (e.g., CrowdStrike, Qualys, Tenable)
  • Ability to design solutions that span ServiceNow and broader enterprise ecosystems
  • Strong experience overseeing or working with external vendors and managed services partners
  • Deep understanding of enterprise ITIL/ITSM best practices and how they are operationalized through ServiceNow
  • Experience with Scoped Applications, Flow Designer, Scripted REST APIs, UI Policies, Business Rules, Transform Maps, etc.
  • ServiceNow certifications strongly preferred: CSA, CIS, CAD, CTA