Ingenovis Health

Customer Support

• Support Fastaff, Trustaff, USN, Springboard with payroll questions from Healthcare Providers (HCPs)
• Manage incoming communication through DialPad phone lines and multiple Outlook inboxes
• Triaging of issues and documenting them in FreshDesk
• Utilizing Canned Response Issue Summary templates and attaching pertinent documents for accurate routing
• Strong understanding of the travel nursing business model
• Assist with tax document and/or direct deposit setup, review, and verification
• Provide onboard training for additional temporary Payroll Customer Service representatives
• Collaborate with Ingenovis Payroll teams, Accounting, Finance, HR, Compliance for data collection

Payroll Customer Service

Project Manager

• Collaborate closely with clients to develop and execute project plans and manage related business operations.
• Oversee and track daily project progress, providing detailed updates through tools like Smartsheet and Teams.
• Manage and ensure the accuracy of the client grid across various platforms, including Bullhorn, Power BI, and Quickbase.
• Organize and facilitate both internal and external meetings, documenting summaries, agreements, and action items.
• Be camera-ready and professional during virtual client meetings, and comfortable leading calls, sharing screens, and facilitating discussions.
• Collaborate with business stakeholders, the Operations Supervisor, and VP of Operations to ensure project milestones and tasks are completed on time.
• Coordinate with the offshore team for job creation and updates, leading training calls and conducting follow-up audits.
• Analyze existing business processes and suggest improvements to enhance systems and operations, resolving pain points or increasing efficiency.

Operations Project Manager

Recruitment

• Manage the end-to-end hiring process, including job postings, applicant review, candidate interviews, feedback collection, offer presentation, and coordination of onboarding activities.
• Ensure timely and organized communication with all stakeholders throughout the hiring process.
• Identify and attract passive talent using LinkedIn Recruiter, job boards, networking, employee referrals, and targeted social media outreach.
• Build and maintain active pipelines for frequently hired roles and future organizational needs.
• Drive creative approaches for talent engagement, market mapping, and diversity-focused outreach.
• Review resumes and applications to evaluate experience, skill sets, and alignment with role expectations.
• Conduct phone, video, and (when applicable) in-person interviews to assess technical and behavioral competencies, as well as cultural fit.
• Present qualified candidate shortlists to hiring managers with clear summaries and recommendations.
• Serve as the primary point of contact for candidates, ensuring a positive, transparent, and timely experience.
• Provide regular updates, manage expectations, and uphold a high standard of professionalism and hospitality throughout the process.
• Maintain ongoing relationships with top talent for future roles and referral generation.
• Maintain accurate, compliant candidate records within the Applicant Tracking System (ATS).
• Support continuous improvement initiatives to streamline recruiting workflows and enhance the candidate experience.
• Utilize reporting tools to track progress toward recruiting goals and provide updates to leadership.
• Participate in calibration discussions, workforce planning meetings, and talent strategy sessions.
• Offer insights into hiring trends, competitive market data, and pipeline strength to support informed decision-making.

Payroll Customer Service

Operations Project Manager

Talent Acquisition Recruiter