Ingenovis Health

Human Resources

• Oversees daily operations of the benefits team.
• Administer employee benefits programs, including health insurance, retirement plans and leave policies
• Provides guidance to benefits team and staff management with respect to the proper application of policies, procedures and generally accepted Benefits, Leave Management and Human Resources practices.
• Assess, document and streamline HR/Benefits processes and workflows to improve efficiency, accuracy and employee experience
• Assists with and developing departmental goals, objectives, and systems, in conjunction with HR/Benefits Director.
• Approves Time and PTO for benefits team.
• Assists with performance management, development and assessment for benefits team.
• Maintains benefit records for all employees in applicable systems and responds to all benefits related questions, corresponding with vendors and management as necessary.
• Prepare and submit compliance reports and data analysis to HR leadership and regulatory authorities, as required (EEO-1, ACA, etc.)
• Primary point of contact for carriers, vendors and broker for benefits-related issues.
• Respond to escalated or complex benefit inquiries and provide guidance on benefit policies, procedures and regulations; collaborate with HRBPs or subject matter experts when necessary
• Coordinates with broker & carriers to obtain benefit resource materials and distributes to all necessary parties.
• Assists Total Rewards Director with coordination of the open enrollment process.
• Conducts New Hire Orientation and Benefits Refresher Trainings.
• Administer and maintain the 401K Retirement Plan.
• Creates necessary SOP’s and training plans for the department and conducts trainings as needed.
• Processes FMLA, PPL and other statutory leave requests as they pertain to benefits and premium payments.
• Maintains compliance with federal and state regulations and company best practices.
• Conducts monthly insurance invoice audits for accuracy; following up with vendors on discrepancies and approves invoices for Accounting.
• Commitment to organizational core values: Integrity, Compassion and Excellence.
• Strong ability to exercise good judgment and discretion, uphold confidentiality.
• Excellent time management, organizational and multitasking skills.
• Commitment to strong level of accuracy and detail.
• Strong communication and presentation skills.
• Advanced proficiency in MS Office applications; including Word, Excel and Power Point.
• Knowledge of various benefits and payroll systems.
• Performs additional duties as requested by management.

Benefits and HR Administrator

Account Manager

• Cultivate and expand relationships within existing enterprise healthcare accounts to drive revenue growth and client retention.
• Serve as a strategic partner to C-suite and VP-level client contacts, identifying staffing challenges and delivering customized solutions across all VISTA service lines.
• Mentor a team of Account Managers, providing coaching, development, and performance oversight.
• Collaborate cross-functionally with internal operations, sales, and delivery teams to ensure seamless execution and client satisfaction.
• Maintain regular, proactive communication with clients to influence decisions and strengthen partnerships.
• Develop and implement new service offerings based on client feedback and evolving market needs.
• Negotiate contracts and manage client expectations to ensure mutual success and long-term engagement.
• Prepare and deliver impactful client presentations and strategic plans.
• Travel as needed for face-to-face client meetings and relationship-building.
• Maintain accurate and up-to-date client records in CRM systems.
• Drive innovation in service delivery and internal process improvements.

Senior Account Manager

• Serve as the initial point of contact for employees seeking HR assistance via phone or email
• Address and resolve a verity of HR-related inquiries promptly and accurately
• Enters and maintains employment data within the HRIS and electronic filing systems including but not limited to on and off boarding, employee updates such as location changes, assistance with time keeping updates, and process employee status changes such as promotions, transfers, and terminations.
• Serve as a point of contact for HR-related inquiries from cross functional teams, providing timely and accurate information or escalating issues when necessary.
• Participates in process improvements and contribute to the development of resources and training materials for employees
• Assist with audits as needed to maintain accurate records and keep systems up-to-date
• Retrieves electronic mail for the department and distributes or completes accordingly
• Assists in employment verifications and requests for all populations-former, current and future employees, communicates with requestors
• Assists in preparing subpoenas and submits responses, and communicates with attorney offices as needed for all populations-former, current and future employees
• Prepares ad hoc field staff requests for requests such as Jury Duty Letters, BON Letters and TN Visa Letters
• Assists with administering and maintaining the 401K Retirement Plan for internal and field employees including required compliance reporting and testing as well as responding to day to day general 401K inquiries.
• Support new hire and open enrollment benefits enrollment process and assist employees with inquiries related to benefits offerings
• Collaborate with benefits providers to resolve issues and ensure timely processing of benefits-related tasks
• Oversees the maintenance of benefit records for all employees in applicable systems
• Serves as the first point of contact for employees with questions pertaining to benefits
• Determines approval or denial of qualifying life events and communicates outcome to employee, third party vendors and carriers
• Processes weekly insurance deduction audit to control the organization’s financial risk
• Administers general FMLA and ADA communications as they pertain to benefits continuation and document in appropriate systems

Benefits and HR Administrator

Senior Account Manager

HR Coordinator