Account Manager – Device Solutions
InfuSystem
full-time
Posted on:
Location Type: Remote
Location: Kansas • Missouri • United States
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Job Level
About the role
- Primary function would be to focus on lead generation and prospect follow-up.
- Assist territory managers with current account administrative tasks
- Generate new and repeat sales by providing product and technical information in a timely manner.
- Proficient knowledge of, and ability to navigate through, web-based search engines to generate business opportunities.
- Maintaining CRM accuracy and sales reporting
- Provide product information and basic quoting with the direction of the field sales team
- Strong communication and relationship building skills
- Organization and detail oriented
- Ability to create and utilize e-marketing and e-commerce to expand territory growth.
- Determine customer requirements and expectations to recommend specific products and solutions.
- Accurately process customer transactions such as orders, quotes or returns.
- Provide inventory information on the availability of in-stock items.
- Proactively recommend items needed by customers to increase customer satisfaction and improve profitability.
- Educate customers about terminology, features and benefits or products to improve product related sales and customer satisfaction.
- Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint.
- Remain current on consumer preferences, changes in local codes and product developments.
- Setup and maintain customer files.
- Identify trends in customer satisfaction or dissatisfaction.
- Manage time effectively, meet personal goals and work effectively with other members of the sales team.
- Communicate to the purchasing department unexpected increases or decreases in demand for products.
- Present a professional image always to customers and vendors.
- Perform other duties as assigned
Requirements
- Associate degree (A.A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or equivalent combination of education and experience.
- Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Mathematical Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Office products for word processing, spreadsheets, and PowerPoint.
- Other Skills Required: Must have strong communication and customer service skills.
- Must be professional, organized and detail oriented.
- Must be able to multi-task.
- Travel Requirements: Must be able to travel with overnights
Benefits
- Health plan options that include an employer contribution
- Health Savings Account (HSA)
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- Dental and Vision premiums covered by InfuSystem
- Life Insurance, STD & LTD
- Paid Parental Leave
- Adoption and Fertility Assistance
- 401(k) with a specified Company Match
- Employee Stock Purchase Program
- Tuition Assistance
- Generous Paid Time Off plan
- Employee Assistance Program
- Competitive Pay
- Employee Referral Bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
lead generationsales reportingCRM accuracye-marketinge-commercecustomer transactionsinventory managementproduct knowledgecustomer satisfactionproblem solving
Soft Skills
communicationrelationship buildingorganizationdetail orientedcustomer servicetime managementmulti-taskingprofessionalism
Certifications
Associate degree