InfoTrack US

Digital Marketing

• Lead and execute the digital strategy across paid and organic channels, including search, paid social, display, and retargeting
• Plan, launch, and optimize digital campaigns that support broader marketing initiatives and go-to-market priorities
• Partner closely with campaign, content, product, partner/affiliates, and operations marketing teams to identify the most effective digital channels to amplify campaigns and content
• Develop and manage audience targeting and retargeting strategies to reach the right ICP at the right time
• Serve as the primary marketing automation expert within the team, owning campaign setup, tracking, attribution, and optimization
• Work closely with marketing operations to ensure clean data, accurate reporting, and strong integration with CRM systems (Salesforce)
• Own the technical and performance side of the website, including landing page creation, conversion rate optimization, tracking, and SEO fundamentals
• Continuously test, analyze, and optimize digital performance to improve lead quality, conversion rates, spend, and pipeline contribution
• Provide insights and recommendations based on performance data to inform future investment and strategy
• Build and manage audience segmentation frameworks within the marketing automation platform to support targeted acquisition, nurture, and retargeting strategies
• Define, implement, and continuously optimize lead scoring models in collaboration with Sales and Marketing Operations to improve lead quality and handoff
• Design and maintain automated lifecycle workflows, including lead routing, nurture programs, reengagement, and campaign-based automation
• Partner with Marketing Operations and Sales to ensure automation logic aligns with SLAs, pipeline stages, and revenue goals
• Use behavioral, firmographic, and engagement data to personalize digital experiences and improve conversion across the funnel

Digital Marketing Director

Backend Engineer

• Create back-end code and connect to third-party APIs (SOAP/RESTful)
• Analyze user needs and workflows to create easy-to-use interfaces
• Design, write, and maintain high-quality software
• Develop new products and add new functionality to existing software systems
• Keep up to date on web developments and trends
• Proactively research the latest technologies and advice on usability to the development team
• Work alongside other developers both inside and outside your main department
• Works as part of a development team in the design of software applications
• Recommends product revisions or enhancements
• Performs other duties as required or assigned which are reasonably within the scope of the role

.NET Developer

Marketing Operations

• Own email automation, campaign operations, marketing technology, and analytics to support marketing initiatives
• Ensure all marketing efforts are measurable, optimized, and continuously improving
• Streamline marketing team operations to support initiatives that drive growth, enhance brand presence, and improve conversion metrics
• Manage campaign execution from setup through launch, ensuring accuracy and effectiveness
• Coordinate external vendors to support marketing initiatives and campaign execution
• Oversee marketing platforms and tools to ensure they are effectively supporting team needs
• Support website and content operations to ensure alignment with marketing campaigns and initiatives
• Build and maintain the systems, processes, and performance infrastructure that power marketing efforts
• Balance strategic ownership of marketing operations with day to day execution to keep campaigns running effectively

Marketing Operations Lead

Manager

• Track and analyze revenue across all streams, including sales, renewals, partners, professional services, and consulting.
• Partner with managers of internal teams (and their direct reports) to identify revenue leakage, inefficiencies, and growth opportunities.
• Establish clear revenue KPIs and accountability frameworks across departments.
• Proactively identify and drive initiatives to maximize revenue and reduce waste.
• Own revenue‑related dashboards in Power BI, aggregating critical and core data from:
• Sales
• Partners
• Customer Support
• Consulting / Professional Services
• Ensure leadership has real‑time access to accurate, actionable revenue metrics.
• Improve data quality, consistency, and definitions across systems.
• Prepare a Monthly Management Pack for executives and shareholders, including:
• Revenue performance vs. plan
• Trends and forecasts
• Key risks and opportunities
• Department‑level insights and recommendations
• Present findings clearly and confidently to senior leadership.
• Act as a trusted revenue partner to Sales, Finance, Operations, and Executive teams.
• Translate complex data into clear narratives that drive action.
• Support planning, forecasting, and strategic initiatives tied to company growth.
• Tracking and Aggregating Metrics the Success and Rule-Set building teams
• Success Team Metrics: renewal rates, churn prevention, recurring tickets, ticket response time for non-revenue teams, client feedback, leveraging AI
• Ruleset Team Metrics: Rules development, consistency, responsiveness, client feedback, leveraging AI
• Integrated and Partner Channel Metrics: partner growth, scaling through implementation partner, partner feedback and quarterly

Senior Revenue & Reporting Manager

• Maintain and enhance Power BI dashboards covering ARR, COGS, churn, new business, and at-risk account tracking
• Build and deliver monthly ARR snapshots, partner performance reports, and big account tracking
• Track accounting metrics including billing audits, commissions, deferred revenue, and aged accounts
• Collaborate with leadership to define and track company-wide SOPs and deliver periodic progress reports
• Oversee finalization of monthly commissions and coordinate with the payroll team
• Support the 365 Sales Team Manager and API Direct Sales Rep with daily/weekly/monthly sales metrics
• Draft outreach email templates and improve pricing and strategic quote processes
• Support the Customer Success Manager with success metrics reporting, upsell templates, and 90-day renewal SOPs
• Lead client negotiations for cancellation and churn management; drive retention strategies
• Establish and maintain OKRs and KPIs that drive alignment and accountability across the organization
• Schedule and lead regular check-ins with team members to ensure SOP compliance and strategic initiative delivery
• Track and report individual performance metrics on a regular cadence
• Help finalize measurable 'Big 5' trimester goals and track team member goal-based bonus metrics
• Organize mid-trimester review meetings with each team member
• Support recruiting efforts with job postings on LinkedIn and Indeed
• Coordinate interviews and contribute to candidate selection
• Help onboard new hires and instill a culture of accountability and excellence from day one
• Help socialize and evangelize LawToolBox across channels and partner networks
• Contribute to marketing plan development and execution of key initiatives
• Support consistency in marketing and branding efforts, including review of sales materials and pitch decks

General Manager

IT Support

• Develop a comprehensive understanding of our legal tech solutions, staying up to date with new features and updates, and sharing this knowledge with clients to optimize their experience.
• Gain knowledge about our clients, who are primarily law firms and legal professionals, and obtain a deep understanding of their unique needs.
• Understand and learn how to use our client success tools, including Salesforce, Dialpad, and our own services to track and update client orders.
• Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention.
• Provide top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of our products.
• Track cases through to resolution. Escalate cases to other departments or technical leads as required.
• Maintain accurate and detailed records of client interactions and support requests.
• Act as the voice of the customer by collecting feedback, suggestions, and pain points to help improve our products and services continually.
• Participate in regular performance and development meetings with your direct manager. Track and be responsive to your KPI’s, which will include average handling time, contacts per day, and customer satisfaction scores.
• Assist with any, and all task to ensure customer satisfaction.
• Contribute to the success of the team and the company.
• Able to work collaboratively and cross-functionally with different departments.

Customer Support Helpdesk Specialist

• Build and maintain backend services for AI-powered document extraction, e-filing, and workflow automation
• Integrate with LLM APIs, OCR tools, and court systems for seamless data flow
• Write and review scalable C# code in a microservices architecture
• Collaborate with PMs, partner companies, and engineers to scope and ship features
• Improve observability for AI features (logging, metrics, cost tracking)
• Stay current on AI/document processing tools and share insights
• Contribute to shared infrastructure and cross-functional development efforts
• Ensure quality through testing, code reviews, and process improvements
• Recommend product enhancements based on technical insights and user behavior
• Support related duties as part of a lean, high-impact team

Infrastructure Engineer

• Lead and execute InfoTrack US’s cloud infrastructure strategy, ensuring systems are secure, up to date, and optimized for performance and cost.
• Deliver high-quality, scalable solutions by driving continuous improvement in tools, processes, and technologies.
• Partner with developers, product teams, and global stakeholders to align infrastructure with business needs.
• Define and monitor KPIs to track operational excellence, security, and compliance.
• Build strong relationships with cloud and DevOps teams in Australia and the UK.

Digital Marketing Director

.NET Developer

Marketing Operations Lead

Senior Revenue & Reporting Manager

General Manager

Customer Support Helpdesk Specialist

.NET Developer

Senior Infrastructure Engineer