InfoTrack US

Chief Technology Officer

• Own engineering, architecture, infrastructure, security, and platform operations across the group.
• Lead consolidation of multiple platforms, legacy systems, and redundant architectures into a single scalable, secure foundation.
• Drive AI transformation from the underlying platform: model hosting, orchestration, tooling, data pipelines, reliability.
• Introduce high-performance engineering operating models, with clear metrics, velocity, quality, and uptime standards.
• Partner with the CEO, CPO, and P&L owners to execute high-impact, cross-functional initiatives.
• Oversee risk, compliance, security posture, reliability, and enterprise-grade architecture.
• Hands-on technical leadership - able to dive deep, debug, design, and mentor.
• Re-platforming and architectural modernization at scale.
• Accelerate execution across engineering teams - reduce cycle times, unblock delivery, improve reliability.
• Define target architecture for unified platforms.
• Lead the integration, migration, or retirement of legacy systems.
• Implement platform capabilities for AI and automation.
• Establish global engineering practices, CI/CD, DevSecOps, SRE, observability, and quality engineering.
• Build a talent-dense engineering culture with strong ICs and effective mid-level management.

Customer Success Manager

• Lead clients through the One Legal platform to complete tasks.
• Maintain accurate client records in Salesforce.
• Own your learning and communicate effectively with your manager.
• Advocate for clients by reviewing materials and providing feedback to internal teams.
• Solve problems efficiently, ensuring a high-quality client experience.
• Represent the client's voice to influence product improvements.
• Seek solutions to enhance the employee experience and celebrate team successes.
• Collaborate with your manager to meet corporate goals.
• Understand and act on key KPIs to consistently deliver exceptional client service.
• Continuously improve the client experience through proactive learning.
• Embrace new technology to improve service and efficiency.
• Address productivity issues with your team and suggest improvements.
• Assist in onboarding new team members.
• Focus on de-escalation to minimize client delays.
• Follow all policies and guidelines.
• Participate in discussions to ensure consistent practices and communication.

Client Experience Specialist

Collections

• Supervise and lead the collections team to ensure effective recovery of outstanding receivables across all business divisions.
• Establish clear performance metrics (KPIs) for collectors and monitor progress toward collection goals and aging targets.
• Foster a results-driven, customer-centric culture focused on accountability, accuracy, and continuous improvement.
• Provide ongoing training, coaching, and support to team members to enhance skill development and performance.
• Conduct regular one-on-one meetings and team reviews to reinforce accountability and encourage professional growth.
• Design, implement, and manage collection strategies that support cash-flow objectives and reduce bad-debt exposure.
• Establish and monitor key performance indicators (KPIs) such as DSO, aging trends, and recovery rates.
• Prepare and deliver reports on accounts receivable aging, collections performance, and key metrics to evaluate departmental effectiveness and identify areas for improvement.
• Analyze data to identify trends, issues, and opportunities for process optimization.
• Execute approved bad-debt write-offs and compile supporting documentation for submission to external collection agencies.
• Implement and leverage automated solutions to improve visibility and streamline collection workflows.
• Manage relationships with high-risk customers, including payment term reviews, escalations, and negotiated payment arrangements.
• Monitor and mitigate credit and collection risks through proactive account reviews and established escalation protocols.
• Develop and implement strategies to manage and collect outstanding customer payments while maintaining positive relationships and enforcing credit terms.
• Collaborate cross-functionally with Sales, Customer Support, and other departments to improve cash flow, reduce DSO, and enhance overall collections performance.
• Ensure all collection activities comply with federal and state regulations, including the Fair Debt Collection Practices Act (FDCPA), and align with internal company policies.
• Partner with the Accounts Receivable Manager and legal counsel to manage litigation related to delinquent accounts as needed.
• Coordinate with external collection agencies, legal counsel, and third-party vendors to support recovery efforts.

Collections Supervisor

• Proactively contact clients daily via phone, email, and written correspondence to secure payments and resolve outstanding balances.
• Apply creative problem-solving to address and resolve client slow-pay issues.
• Analyze accounts receivable aging reports to identify at-risk accounts and develop a structured follow-up and collection timeline.
• Partner with the Accounts Receivable team and clients to resolve short or over payments and clear unapplied cash.
• Navigate and manage workload across multiple systems and tools efficiently.
• Conduct timely follow-up on collection efforts to ensure payments are received as promised, escalating issues as needed.
• Analyze and communicate potential credit risks identified during the collections process to management.
• Recommend accounts for escalation, credit hold, or external collection placement when appropriate.
• Assist with processing approved bad-debt write-offs and maintaining supporting documentation.
• Generate and analyze reports to identify, track, and mitigate risks related to client accounts receivable and collections activity.
• Collaborate with internal teams to resolve billing discrepancies and ensure accuracy across accounts.
• Partner with cross-functional teams to identify process improvements and support best practices within the collections function.
• Maintain detailed, accurate records of collection activities within CRM and billing systems (e.g., Salesforce, NetSuite, Maxio).
• Support continuous improvement initiatives in credit and collections processes.
• Ensure all collection activities comply with company policies and applicable federal and state debt collection regulations

Collections Specialist

Attorney

• Serve as the internal advocate for clients, clearly articulating their needs, nuances, and pain points across teams.
• Build and maintain strong client relationships that foster open, direct communication and collaboration.
• Stay current with state court and filing changes, ensuring timely and accurate communication across internal teams.
• Own the product lifecycle from awareness and acquisition through retention and revenue, partnering with sales, marketing, and support to drive adoption and growth.
• Prioritize new product initiatives and features, balancing stakeholder input with business impact.
• Work cross-functionally with Product, Engineering, Design, Legal, Marketing, and customer-facing teams to develop scalable, extensible solutions.
• Conduct ongoing market research and competitive analysis, sharing actionable insights with leadership and the broader team.
• Identify and resolve misalignments quickly, maintaining team focus and momentum.
• Proactively remove blockers for yourself and teammates to sustain delivery velocity.
• Continuously iterate on product performance using client feedback, data, and market trends.
• Invest in professional growth by staying current on legal concepts, procedures, and technology developments impacting the industry.

Legal Professional

Backend Engineer

• InfoTrack is a platform that connects law firms to courts and the services they need to litigate successfully
• Design and scale backend systems, integrate LLMs and OCR, and partner with product and engineering teams
• Build and maintain backend services for AI-powered document extraction, e-filing, and workflow automation
• Integrate with LLM APIs, OCR tools, and court systems for seamless data flow
• Write and review scalable C# code in a microservices architecture
• Collaborate with PMs, partner companies, and engineers to scope and ship features
• Improve observability for AI features (logging, metrics, cost tracking)
• Stay current on AI/document processing tools and share insights
• Contribute to shared infrastructure and cross-functional development efforts
• Ensure quality through testing, code reviews, and process improvements
• Recommend product enhancements based on technical insights and user behavior
• Support related duties as part of a lean, high-impact team

Chief Technology Officer

Client Experience Specialist

Collections Supervisor

Collections Specialist

Legal Professional

.NET Developer