Document Specialist

InfoTrack US

Document Specialist ensuring timely and accurate order fulfillment between customers and field agents. Working remotely in the U.S.

Posted 7/14/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $19 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving abilities and a customer-focused approach while managing multiple tasks efficiently. Proficient in legal support with a keen attention to detail and accuracy in work processes.

Highest-signal resume keywords

Legal/Litigation Support ExperienceCustomer FocusProblem-Solving SkillsProductivity and Process-DrivenTechnical Skills in Microsoft Office

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Legal/Litigation SupportOrder Tracking SystemsProductivity Metrics ReportingMulti-TaskingDetail Orientation

Soft Skills

Problem-SolvingCommunication SkillsPatiencePositive AttitudeAdaptability

Tools & Technologies

Microsoft Office SuiteOutlookAdobe AcrobatSlackService Cloud

Industry Keywords

Customer SupportCustomer SuccessWork Order AccuracyCalifornia Legal ExperienceEfficiency Improvement

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Handle customer inquiries and escalations, as well as collaborating with customer support, customer success managers, and field affiliates, with specific focus on timely deployment and status updates, accuracy of work orders, and responsiveness
Achieve stated productivity goals and generate daily/weekly reports for management on individual metrics as required
Develop and constantly improve systems for tracking orders and responsibilities for maximum efficiencies for our customers

Requirements

What you’ll need

Productivity – process-driven experience with ability to adapt and change; ability to multi-task and adapt to new processes crucial
Legal /Litigation Background – 1-2 years (or more) of legal/litigation support or similar experience (California experience preferred)
Problem-Solving and Poise – ability to multi-task and problem-solve; also, exercise patience and remain calm in stressful situations
Customer Focus – experience in keeping the customer (whether external or internal) as a constant element in decision-making
Technology – solid computer and technical skills (experience with Outlook/Microsoft Office suite and Adobe Acrobat imperative; Slack and Service Cloud a big plus)
Quality – high degree of detail and accuracy, learns from mistakes so that they never re-occur; reliability a huge factor as well
Communicator – strong verbal and written communication skills
Attitude – having a positive outlook and a sense of humor to deal with the inevitable frustrations is a plus
Must reside in the United States

Benefits

Comp & perks

Excellent health, dental, and vision plans
401k match
20 days of paid time off
More competitive benefits
Work with a knowledgeable, high-achieving, experienced, and fun team
Be part of a culture obsessive about learning, development, and career growth