Principal Marketplace Manager

InfoTrack US

Principal Marketplace Manager at InfoTrack managing supplier recruitment and market intelligence in legal services. Develop strategies for community loyalty and market expansion.

Posted 7/30/2026full-timeSan Francisco • California • 🇺🇸 United StatesLead💰 $136,720 - $170,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supply acquisition and partner development, with strong analytical skills to interpret market data and coverage maps. Proven ability to build community loyalty and manage communications effectively across diverse supplier audiences.

Highest-signal resume keywords

Supply AcquisitionMarketplace DevelopmentCommunity CommunicationsAnalytical SkillsRecruiting and Relationship-Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Market AnalysisData SynthesisOutreach Strategy DevelopmentContract NegotiationCoverage Mapping

Soft Skills

Written CommunicationAdaptabilityRelationship Management

Certifications & Qualifications

Bachelor's Degree in BusinessBachelor's Degree in MarketingBachelor's Degree in Communications

Industry Keywords

Legal ServicesLitigation SupportCommunity EngagementSupplier ManagementProcess Serving

About the role

Key responsibilities & impact

Supply Acquisition
Source agencies and individual agents from public registries, court records, industry associations, and community channels; build and maintain a prospecting pipeline with sufficient depth to support market-by-market expansion.
Recruit—this is your core value-add. Develop and refine the inbound narrative with Marketplace leadership, then tailor it by audience, context, and market. Your goal is to convert skeptical agency owners and independent agents into active Exchange members.
Manage two distinct recruiting motions in parallel: agencies (company-level relationships, contract negotiations, and coverage agreements) and individual agents (faster cycle, higher volume, and different objection sets).
Own the handoff to the Onboarding/Support team. When a supplier commits, ensure they transition with clear context and defined next steps while remaining a trusted partner throughout the relationship without owning the technical onboarding process.
Build and iterate on outreach templates, pitch decks, and objection-handling strategies over time. This playbook doesn't exist yet—you'll help create it.
Market Intelligence
Own coverage maps by state, county, and service type, identifying gaps, density targets, and priority markets for the next quarter's recruiting efforts.
Analyze market rates by jurisdiction; identify where Exchange is competitive, where gaps exist, and what it will take to win market share.
Translate demand signals from Operations and Sales into proactive recruiting priorities (e.g., "We're launching Illinois next quarter—start building the pipeline now.").
Produce lightweight, actionable analysis for leadership. Pull your own data, synthesize your conclusions, and leverage support from a Business Analyst for more complex analytical projects when needed.
Community Communications
Maintain a regular communications cadence for both audiences, including product releases, new market launches, marketplace milestones, and company updates.
Write in a voice that earns the trust of practitioners. These are working professionals, not marketing targets, and your communications should reflect that.
Own the Voice of the Supplier by managing a lightweight feedback collection process, synthesizing themes across agencies and individual agents, and providing structured input to the Product team on a regular cadence.
Build long-term community loyalty that reduces churn and positions Exchange as the preferred platform for suppliers who have choices.

Requirements

What you’ll need

Bachelor's degree in Business, Marketing, Communications, or a related field, or an equivalent combination of education and experience.
5–8 years of experience in marketplace supply acquisition, partner development, network recruitment, or a closely related business development function required.
Demonstrated experience managing two or more distinct supplier or partner audiences simultaneously required.
Experience in legal services, litigation support, legal technology, or a field services marketplace (e.g., Angi, TaskRabbit, platform staffing) preferred.
Experience building or owning a community communications function, including newsletters, release communications, and feedback programs, preferred.
Prior experience working at a marketplace that scaled supply nationally, with experience supporting geographic expansion initiatives, preferred.
Strong recruiting and relationship-building skills, including the ability to identify underlying objections, adapt outreach strategies, and effectively engage prospective suppliers required.
Strong analytical skills, including the ability to interpret coverage maps, analyze market rate data, and develop actionable insights independently required.
Excellent written communication skills with the ability to develop authentic, audience-specific messaging for supplier communications, community engagement, and outreach required.
Ability to thrive in an ambiguous, fast-paced environment and establish new processes, playbooks, and best practices required.
Knowledge of process serving, court filing workflows, or the litigation support industry preferred.

Benefits

Comp & perks

401(k) Match
Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums
Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
20 Days of Paid Time Off (PTO)
11 Paid Holidays
"Be Me Time" off for mental health, re-charging, volunteering
Matching Gift Program
Monthly Internet Stipend for Employees