Senior Client Experience Manager
Transcard
Salary
💰 $150,000 - $160,000 per year
Job Level
Lead
About the role
- Drive significant growth across brand, data and media owner business throughout North America and collaborate closely with leadership.
- Build and manage a substantial book of business and advance sales across North America.
- Engage senior-level contacts through compelling, value-based presentations and articulate complex technical concepts.
- Navigate technical intricacies of enterprise software sales, close deals, and handle complex sales cycles in agency and brand-direct environments.
- Collaborate with internal teams (product, engineering, marketing) to ensure customer success and drive product adoption.
- Contribute to strategic thinking, product and go-to-market strategies, and continuous improvement focused on customer success.
Requirements
- Proven sales leadership experience (5+ years preferred) within the digital marketing and advertising ecosystem in North America, specifically with a strong track record in data, platform, or SaaS businesses.
- Deep understanding of the programmatic advertising landscape, including ad tech, media buying, campaign optimization and measurement.
- Demonstrated expertise in navigating complex sales cycles within the agency operations and brand direct environments.
- Foundational knowledge and keen interest in emerging technologies related to data collaboration, identity resolution, and privacy-centric solutions.
- Highly motivated, results-driven, and passionate about identifying customer challenges and developing innovative, sales-led solutions that deliver measurable value.
- Exceptional communication, presentation, and negotiation skills, with the ability to articulate complex technical concepts to diverse audiences.
- Strategic thinker with the ability to identify new market opportunities and contribute to product and go-to-market strategies.
- Experience working with cross-functional teams (e.g., product, engineering, marketing) to ensure customer success and drive product adoption.
