Plaid

Account Management Lead – Fintech

Plaid

full-time

Posted on:

Origin:  • 🇺🇸 United States • California, New York

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Salary

💰 $157,440 - $268,800 per year

Job Level

Senior

About the role

  • Manage and grow the customer base and set the vision and strategy to build long-term partnerships with customers.
  • Lead a team of account managers who work with some of the largest Fintechs in the world.
  • Collaborate cross-functionally across product and other go-to-market teams to build solutions that drive growth for customers and your team.
  • Recruiting, hiring, and developing a world-class account management team to support our fastest growing customers and deliver on revenue targets for the business.
  • Motivating and inspiring each team member to enable personal and professional career growth.
  • Engaging directly with C-level executives internally and externally to build and maintain customer relationships.
  • Building and executing the strategy that drives upsell/cross-sell revenue and renewals at scale, and operationalizing the process to drive team efficiency.
  • Work in a high-pace, cross-functional environment that presents different challenges every day.
  • Work with leadership across the company to set direction for the Fintech team and Plaid as a whole.

Requirements

  • 8+ years of experience, ideally 3+ years managing a revenue-driving team.
  • Proven track record of success driving revenue through sales or account management at a technology company, working with fintech, financial services, or tech organizations as clients.
  • Excitement for recruiting, onboarding, and coaching; a thoughtful approach to team planning and development.
  • Strong ability to articulate technical and financial value prop – internally for cross-functional collaboration, as well as externally to customers – including to executive audiences.
  • Strong analytical skills to understand customer trends at scale.
  • Ability to build relationships with internal and external stakeholders.
  • Outstanding communication skills to drive internal alignment and results.