Client Trainer II – Fixed Ops
Cox Enterprises
Manager, Process Operations
Informa
full-time
Posted on:
Location Type: Remote
Location: Remote • Newton • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $65,000 per year
Job Level
Mid-LevelSenior
About the role
- Provide guidance including creating process documentation, answer questions, etc to team members who will serve as project management support for a variety of brand campaigns & projects
- Manage the day to day of team members monitoring work load & assigning projects and accounts
- Manage a team of individuals who will perform operational needs with a focus on ensuring brand campaign setup & fulfillment requirements are met. This includes daily tasks like; branner setup across various systems, campaign updates campaign performance monitoring, forecasting, & optimizations, etc.
- Work closely with various internal teams to identify, troubleshoot and resolve brand campaign issues & identify recommendations for process improvements
- Create & maintain best practices and create documentation and checklists to share across the team.
Requirements
- Bachelor’s degree or equivalent required
- Strong attention to detail
- Excellent Microsoft Office skills, particularly Excel & PPT
- 3-5 years experience managing brand campaigns, people & workload monitoring
- Ability to multi-task and excellent time management and organizational skills
- Ability to prioritize and manage many simultaneous tasks and priorities with great efficiency
- Ability to work independently, take initiative and be self-motivated
- Ability to adapt to changing priorities and deliver results in a fast-paced environment
- Experience with any of the following platforms; Google Ad Manager (a necessary requirement for the position), AdDaptive, Xandr, Airtory, Zendesk, etc.
Benefits
- Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
- Broader impact: take up to four days per year to volunteer, with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
- Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
- Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
- Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
- Recognition for great work, with global awards and kudos programs
- As an international company, the chance to collaborate with teams around the world
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process documentationbrand campaign managementcampaign performance monitoringforecastingoptimizationsworkload monitoringmulti-taskingtime managementorganizational skillsattention to detail
Soft skills
team managementinitiativeself-motivationadaptabilityefficiency
Certifications
Bachelor’s degree
