Network Engineer
CGS Federal (Contact Government Services)
LinuxSwitchingVMware
Senior Tier 3 Technical Support Engineer
Infinidat
full-time
Posted on:
Origin: • 🇦🇺 Australia
Visit company websiteJob Level
Senior
Tech Stack
LinuxPythonTCP/IPVMware
About the role
- Provide technical assistance and support for the most complex field issues
- Provide proactive recommendations customers for improving their use of INFINIDAT storage solutions and help maximize their satisfaction
- Diagnose technical field issues down to the root cause
- Represent INFINIDAT in a professional manner to customers and partners
- Actively contribute to the configuration, layout, and management of INFINIDAT products
- Work directly with development teams for problem resolution
- Provide assistance to INFINIDAT technical teams in the development of custom solutions and implementation preparation
- Troubleshoot complex field issues as part of the Development Support team
- Interact directly with INFINIDAT customers and developers to continuously improve the product
Requirements
- Linux System Administration: Advanced knowledge of installation, administration, troubleshoot and upgrade of Linux systems - MUST
- TCP/IP networking knowledge
- Knowledge in SAN and NAS storage
- Scripting experience in one or more languages (bash, Python, etc.)
- Strong technical knowledge of VMware virtualization technologies - an advantage
- Experience with containers/dockers and related technologies – an advantage
- VCE Certification – an advantage
- Administration level backup expertise – an advantage
- Previous experience as a Tier 3/4 Support - an advantage
- Strong technical aptitude and ability to research and solve complex issues independently
- Ability to effectively communicate issues and resolutions to all levels of the organization and customer base
- Ability to work on own initiative and be a team player
- Ability to multi-task
- Australia residency/citizenship
- Willingness to work during weekends and holidays when needed
