InEvent

Customer Success Manager

• Support InEvent clients via chat support, emails, and virtual calls with high energy and active listening.
• Meet CS KPIs of response time, average handling time, and Customer Satisfaction (CSAT) on all queries;
• Identify issues with customers, investigate queries and report issues and/or potential improvements to InEvent’s development team;
• Learn continuously about tech and platform updates;
• Work with team members to test and improve performance using the platform;
• Become a subject matter expert (SME) on the InEvent product.

Customer Success Analyst

Events

• Plan, coordinate, and manage events from end to end, including vendor sourcing, client management, and ensuring smooth execution of the entire event cycle;
• Prospect new partners to join our Marketplace;
• Prospect strategic partners to provide products and services for bundled products;
• Negotiate terms and prices with partners and providers;
• Onboard new partners;
• Be the main point of contact for the marketplace and redirect demand accordingly;
• Make sure the products and services offered by our partners are fulfilled;
• Lead co-marketing campaigns with partners;
• Register and track documents from our partners;
• Update and upkeep CRM and Trello boards;
• Research the market for new opportunities;
• Coordinate partnership-related projects with different teams;
• Produce comprehensive analysis and reports of activities and results.

Customer Success Analyst

Event Specialist

Customer Success Analyst

Customer Success Analyst