InEvent

Account Manager

• Responsible for negotiating and converting renewals and upsell deals
• Ensure excellent product knowledge of all products and new releases
• Work with monthly, quarterly, and annual targets
• Work closely with Sales and Customer Success teams
• Deliver exceptional customer service to address client needs efficiently
• Employ a consultative selling approach
• Utilize advanced communication skills to interact with clients
• Negotiate and close sales deals effectively
• Maintain and manage pipelines in CRM systems

Account Manager – Customer Success

• Responsible for negotiating and converting renewals and upsell deals within the existing client portfolio - this includes regular customer reviews and product demonstrations to showcase new beneficial features suited to individual clients
• Ensure excellent product knowledge of all our products and new releases at all times
• Work with monthly, quarterly, and annual targets to ensure we hit our target upsell and ACV
• Work closely with both the Sales and Customer Success teams to ensure the client journey and touchpoints are smooth and beneficial for all parties
• Deliver exceptional customer service to address client needs efficiently
• Employ a consultative selling approach to understand and fulfill client requirements
• Utilize advanced communication skills to interact with clients at all decision-making levels
• Negotiate and close sales deals effectively
• Maintain and manage pipelines in CRM systems (experience with HubSpot or Pipedrive is a plus)

Project Manager

• Maintain a detailed understanding of the InEvent platform and services to assist clients and suggest best solutions for their projects
• Review client concerns and seek to improve all aspects of the client experience with the company
• Constantly promote the value of the InEvent platform and upselling through customer/client experience
• Grow and expand clients' platform usage within their organization
• Suggest optimization of existing processes within all Customer Success initiatives
• Mentor and coach Customer Success trainers when collaborating on the biggest Enterprise accounts from your portfolio
• Collaborate with internal teams to deliver enterprise customer success and retention

Account Manager – Customer Success

Account Manager

Account Project Manager, Customer Success